List of Adobe Experience Manager Forms Customers
Adobe
345 Park Avenue,
San Jose, CA, 95110,
United States
San Jose, CA, 95110,
United States
1 408-536-6000
Professional Services
31360
$23.8B
Since 2010, our global team of researchers has been studying Adobe Experience Manager Forms customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Adobe Experience Manager Forms for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Adobe Experience Manager Forms for Customer Experience include: Shell, a United Kingdom based Oil, Gas and Chemicals organisation with 84000 employees and revenues of $266.89 billion, The Home Depot, a United States based Retail organisation with 470000 employees and revenues of $152.67 billion, Walgreens Boots Alliance, a United States based Retail organisation with 312000 employees and revenues of $147.70 billion, CarMax, a United States based Retail organisation with 30000 employees and revenues of $26.54 billion, Discover Financial Services, a United States based Banking and Financial Services organisation with 21100 employees and revenues of $15.86 billion and many others.
Contact us if you need a completed and verified list of companies using Adobe Experience Manager Forms, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Adobe Experience Manager Forms customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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CarMax | Retail | 30000 | $26.5B | United States | Adobe Systems | Adobe Experience Manager Forms | Customer Experience | 2019 | n/a |
In 2019 CarMax implemented Adobe Experience Manager Forms to automate and digitize customer contract workflows, accelerating on-floor transaction processing. The deployment referenced Adobe Experience Manager Forms, Apps Category .
The implementation configured Adobe Experience Manager Forms for structured contract authoring, adaptive form templates, and automated data capture to pre-populate document fields. Form-driven workflows were instrumented to orchestrate document rendering and submission, aligning form validation and signature readiness with point of sale processes.
Adobe Experience Manager Forms was integrated with Adobe Sign to provide end-to-end electronic signature orchestration and contract finalization, removing manual paper handling from customer interactions. Operational coverage centered on sales associates and customer-facing contract execution across CarMax retail locations, standardizing the contract completion workflow.
Governance focused on embedding the new form and signature workflow into existing front-line procedures, reducing dependence on manual cueing and physical signature flags. As Senior Product Manager Jason Farneth summarized, this is an incredibly quick and easy process, whereas before associates had to guide customers through the contracts and use those yellow sign here flags, it is now all managed seamlessly in Adobe Sign and Adobe Experience Manager Forms.
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Coca-Cola United Kingdom | Consumer Packaged Goods | 3150 | $3.9B | United Kingdom | Adobe Systems | Adobe Experience Manager Forms | Customer Experience | 2022 | n/a |
In 2022 Coca-Cola United Kingdom deployed Adobe Experience Manager Forms on its public website, using Adobe Experience Manager Forms to centralize customer-facing form delivery and document capture, Apps Category . The deployment placed Adobe Experience Manager Forms at the center of web form authoring and runtime for online interactions and document generation.
The implementation leveraged standard Adobe Experience Manager Forms capabilities such as adaptive form authoring, responsive rendering, server-side PDF generation and automated form submission workflows to support web-based form lifecycle management. Integration specifics were not provided, so governance and operational coverage focused on content author roles, template approvals and publishing pipelines, with primary business functions impacted including digital marketing and customer service teams responsible for form creation and compliance controls.
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Discover Financial Services | Banking and Financial Services | 21100 | $15.9B | United States | Adobe Systems | Adobe Experience Manager Forms | Customer Experience | 2017 | n/a |
In 2017, Discover Financial Services implemented Adobe Experience Manager Forms within its Web Content Management portfolio to standardize digital form creation and document-driven customer experiences for marketing and digital product functions. Adobe Experience Manager Forms was deployed as the enterprise form platform to enable adaptive form authoring, server-side PDF generation, form data capture, and client-side validation for customer-facing workflows and internal marketing processes.
Configuration focused on reusable form templates, validation and business rules, workflow orchestration for multi-step approvals, and form lifecycle management to support campaign and servicing use cases. The implementation aligned product roadmaps with Enterprise Architecture and Data Architecture, and it was governed by Marketing Technology leadership to ensure integration patterns and delivery cadence matched enterprise standards.
Operational ownership rested with Marketing Technology and Digital product teams, where the platform was instrumented to feed data collection pipelines and to support orchestration across audience and campaign workflows. Governance emphasized adherence to Discover policies for risk and compliance, with architecture reviews, change control, and product backlog prioritization used to manage rollout and ongoing configuration of Adobe Experience Manager Forms.
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Metlife Spain | Insurance | 200 | $320M | Spain | Adobe Systems | Adobe Experience Manager Forms | Customer Experience | 2018 | n/a |
In 2018, Metlife Spain deployed Adobe Experience Manager Forms on its public website. Adobe Experience Manager Forms is positioned within the company Customer Experience stack to centralize online form delivery and customer facing document workflows across the Metlife Spain site.
The implementation leverages core Adobe Experience Manager Forms capabilities such as adaptive web forms, PDF generation for policy documents and confirmations, server side form rendering, client and server validation, and form data capture with structured submission workflows. Adobe Experience Manager Forms was configured to use reusable form templates and authoring components to accelerate form creation and enforce consistent branding and accessibility across customer touch points.
Operationally the deployment is scoped to the customer facing digital channel on the Metlife Spain website and supports online application and servicing workflows for policyholders and prospects. Form payloads are handled through standard submission endpoints and web service patterns to feed downstream processing and case management systems, preserving the separation between web presentation and core insurance processing.
Governance for the Adobe Experience Manager Forms implementation centers on web content and digital experience owners, with authoring and approval workflows to manage form lifecycle, template reuse, and version control. The configuration emphasizes repeatable form development practices and centralized form asset management to maintain consistency across customer experience workflows.
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National Center for Missing & Exploited Children | Non Profit | 550 | $63M | United States | Adobe Systems | Adobe Experience Manager Forms | Customer Experience | 2017 | n/a |
In 2017, the National Center for Missing & Exploited Children implemented Adobe Experience Manager Forms as a targeted Customer Experience initiative. Adobe consultants participated in a seminar with NCMEC executives that uncovered additional opportunities to support the organization’s mission, and Adobe approached NCMEC to redesign the website using Adobe Experience Manager. Prior to the implementation, NCMEC used home-grown, non-enterprise technologies to manage digital assets and to share evidence, a model that relied heavily on manual processes as the image and evidence database expanded.
The Adobe Experience Manager Forms deployment concentrated on consolidating form-based intake and evidence submission workflows, and on introducing structured metadata capture for photographs of missing children and associated case materials. Configuration followed Customer Experience patterns, applying adaptive form capabilities and document-centric processing to standardize submissions, routing, and archival of digital assets. The implementation emphasized central templates and content models to bring consistency to sensitive media handling.
Operational scope focused on digital asset management and content publishing functions that support communications, case intake, and evidence dissemination across the organization. Governance work introduced role-based content controls, metadata standards, and workflow orchestration to address the scalability constraints that manual processes had created. Adobe Experience Manager Forms was positioned as the central application in NCMEC’s Customer Experience architecture to formalize evidence handling and public-facing content workflows.
The seminar engagement in 2017 produced a vendor-led roadmap for redesigning web properties and formalizing evidence handling processes, and it drove the deployment planning for Adobe Experience Manager Forms to align with NCMEC operational and governance requirements.
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Manufacturing | 800 | $383M | Singapore | Adobe Systems | Adobe Experience Manager Forms | Customer Experience | 2025 | n/a |
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Non Profit | 5000 | $1.9B | United States | Adobe Systems | Adobe Experience Manager Forms | Customer Experience | 2018 | n/a |
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Oil, Gas and Chemicals | 84000 | $266.9B | United Kingdom | Adobe Systems | Adobe Experience Manager Forms | Customer Experience | 2018 | n/a |
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Aerospace and Defense | 4800 | $1.8B | United States | Adobe Systems | Adobe Experience Manager Forms | Customer Experience | 2019 | n/a |
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Retail | 470000 | $152.7B | United States | Adobe Systems | Adobe Experience Manager Forms | Customer Experience | 2019 | n/a |
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Buyer Intent: Companies Evaluating Adobe Experience Manager Forms
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Adobe Experience Manager Forms. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Adobe Experience Manager Forms for Customer Experience include:
- Marathon Petroleum Corporation, a United States based Oil, Gas and Chemicals organization with 18500 Employees
- Tire Rack, a United States based Automotive company with 10 Employees
- Eastern Kentucky University, a United States based Education organization with 2463 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Tire Rack | Automotive | 10 | $1M | United States | 2026-06-23 |
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Eastern Kentucky University | Education | 2463 | $362M | United States | 2026-06-23 |
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Marathon Petroleum Corporation | Oil, Gas and Chemicals | 18500 | $132.7B | United States | 2026-06-23 |
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Professional Services | 60 | $6M | United States | 2026-06-23 |
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Professional Services | 350 | $50M | United States | 2025-09-02 |
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Government | 22321 | $6.0B | United States | 2025-07-30 |
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Banking and Financial Services | 32500 | $8.8B | France | 2025-02-11 |
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Professional Services | 364782 | $56.9B | United Kingdom | 2024-12-17 |
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Professional Services | 80 | $8M | Germany | 2024-09-19 |
FAQ - APPS RUN THE WORLD Adobe Experience Manager Forms Coverage
Adobe Experience Manager Forms is a Customer Experience solution from Adobe Systems.
Companies worldwide use Adobe Experience Manager Forms, from small firms to large enterprises across 21+ industries.
Organizations such as Shell, The Home Depot, Walgreens Boots Alliance, CarMax and Discover Financial Services are recorded users of
Adobe Experience Manager Forms for Customer Experience.
Companies using Adobe Experience Manager Forms are most concentrated in Oil, Gas and Chemicals, Retail and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using Adobe Experience Manager Forms are most concentrated in United Kingdom and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Adobe Experience Manager Forms across Americas, EMEA, and APAC.
Companies using Adobe Experience Manager Forms range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 41.67%.
Customers of Adobe Experience Manager Forms include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Adobe Experience Manager Forms customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.