List of Agilysys Guest App Customers
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United States
Since 2010, our global team of researchers has been studying Agilysys Guest App customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Agilysys Guest App for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Agilysys Guest App for Customer Experience include: Birmingham City Council, a United Kingdom based Government organisation with 9882 employees and revenues of $2.50 billion, Mount Airy Casino Resort, a United States based Leisure and Hospitality organisation with 900 employees and revenues of $170.0 million, Grand Traverse Resort and Spa, a United States based Leisure and Hospitality organisation with 600 employees and revenues of $80.0 million, Town Hall Hotel, a United Kingdom based Leisure and Hospitality organisation with 35 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using Agilysys Guest App, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Birmingham City Council | Government | 9882 | $2.5B | United Kingdom | Agilysys | Agilysys Guest App | Customer Experience | 2021 | n/a |
In 2021, Birmingham City Council deployed the Agilysys Guest App as a core technology underpinning its Customer Service programme. The Agilysys Guest App was implemented to support the council's transition from its 2016 Citizen Access Strategy to a comprehensive Customer Service Strategy, and the implementation aligns with the Call CentreContact CentreCustomer Service category.
The implementation emphasized contact centre and customer engagement modules typical of Call CentreContact CentreCustomer Service, including omni channel contact routing, agent desktop and case management, service request orchestration, and citizen interaction logging. Configuration work focused on service catalog alignment, scripted interactions for consistent handling, and demand led routing rules to align operational capacity with customer demand.
Operational coverage was council wide, targeting call centre operations and front line customer service channels across council services, and the Agilysys Guest App was integrated with existing web portals, telephony endpoints, and back office service platforms to centralize citizen records and interaction history. Agilysys was appointed to support development of the Customer Service Strategy and to advise on redesigning customer journeys to move beyond traditional contact centre approaches.
Governance changes accompanied the deployment, with a centralised customer engagement oversight model, standardised contact handling processes, and phased rollout planning to govern adoption across departments and service areas. The programme framed the Agilysys Guest App as an operational platform to orchestrate customer interactions and to embed the council's customer centric operating principles across services.
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Grand Traverse Resort and Spa | Leisure and Hospitality | 600 | $80M | United States | Agilysys | Agilysys Guest App | Customer Experience | 2025 | n/a |
In 2025 Grand Traverse Resort and Spa implemented Agilysys Guest App in the customer experience/CRM area. The Michigan property was named among new customers in a joint Agilysys Zaplox announcement to add mobile key functionality and a branded mobile guest app to enable contactless check in, in app access to property services, and smoother guest flows.
Deployment centered on Agilysys Guest App and rGuest Express functionality, configured to present a branded guest interface, support contactless check in workflows, and surface property services within the mobile experience. The implementation emphasizes guest facing modules for booking check in, digital room access, and in app service requests consistent with customer experience and CRM workflows.
Integrations include a direct integration with Zaplox mobile keys to provision contactless room access tied to the guest app, and the deployment is scoped at the Grand Traverse property level to support front desk and guest services operations. Governance and rollout followed a joint vendor announcement model, with the platform positioned to orchestrate contactless guest flows and centralized in app service routing through the Agilysys Guest App.
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Mount Airy Casino Resort | Leisure and Hospitality | 900 | $170M | United States | Agilysys | Agilysys Guest App | Customer Experience | 2025 | n/a |
In 2025 Mount Airy Casino Resort implemented Agilysys Guest App to deliver a contactless mobile guest journey that is aimed at reducing front desk wait times and increasing on property revenue. The deployment ties Agilysys rGuest Express Mobile to the Zaplox mobile key SDK and the property's door locks, aligning to Apps Category .
The implementation configures Agilysys Guest App to support mobile check in and mobile checkout workflows, digital room keys and guest profile interactions through the rGuest Express Mobile guest experience and CRM capabilities. Key provisioning and credential lifecycle management are handled through the integrated Zaplox mobile key SDK, while the guest app surfaces reservation and billing touch points to shorten arrival processing and extend in property sell opportunities.
Integrations are explicit between Agilysys rGuest Express Mobile and Zaplox, with direct connections to the property door lock hardware for digital key issuance and verification. Operational scope is centered on the Mount Airy Casino Resort property in Mount Pocono, Pennsylvania, and the rollout primarily touches front desk operations, rooms operations and IT security for credential management and mobile device support.
Governance adjustments focus on revised check in and check out workflows, staff training on mobile key provisioning and incident response for lost or revoked mobile credentials. The implementation emphasizes orchestration between the guest app, the guest experience CRM and the door lock control plane to maintain secure on property access and consistent guest experience.
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Leisure and Hospitality | 35 | $3M | United Kingdom | Agilysys | Agilysys Guest App | Customer Experience | 2025 | n/a |
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