List of Agilysys Reserve Customers
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Since 2010, our global team of researchers has been studying Agilysys Reserve customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Agilysys Reserve for Reservation and Booking Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Agilysys Reserve for Reservation and Booking Management include: Pinehurst LLC, a United States based Leisure and Hospitality organisation with 1300 employees and revenues of $300.0 million, Saybrook Point Inn, Marina & Spa, a United States based Leisure and Hospitality organisation with 300 employees and revenues of $50.0 million, Hong Kong Football Club, a China based Leisure and Hospitality organisation with 310 employees and revenues of $40.0 million, Everline Resort & Spa, a United States based Leisure and Hospitality organisation with 300 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using Agilysys Reserve, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ERP Services and Operations software purchases.
The Agilysys Reserve customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ERP Services and Operations software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Everline Resort & Spa | Leisure and Hospitality | 300 | $40M | United States | Agilysys | Agilysys Reserve | Reservation and Booking Management | 2019 | n/a |
In 2019 Everline Resort & Spa deployed Agilysys Reserve, a Reservations and Table Management application, to centralize the resort reservation operations within its Reservations department. The implementation targeted core reservation workflows used by reservation sales agents and supervisory staff including the Reservations Assistant Manager, aligning system use with daily activities such as call handling, booking audits, and stop sell calendar management. Everline Resort & Spa used Agilysys Reserve to support hotel-specific booking tasks tied to on-property amenities and seasonal inventory at the California Olympic Valley site.
The Agilysys Reserve configuration emphasized central inventory management, group booking build and fulfillment, VIP and travel agent reservation handling, and rate control features consistent with Reservations and Table Management systems. Functional capabilities put into operation included daily audits of reservation accuracy, call quality recording and coaching workflows, KPI and monthly reporting for call conversion and call abandonment, and scheduled predictive staffing coordination. Training and software onboarding were formalized as part of the deployment, including resort information briefings and Aspire sales training for new agents.
Operational integrations referenced in the implementation included Revinate for reservation activity reporting and Springer Miller as a point of operational familiarity for reservation staff, indicating data exchange and reporting handoffs between guest profile and reservation reporting tools. Agilysys Reserve was used in conjunction with front desk coordination and the GRC to manage group processes, inventory status, and special request fulfillment, creating an operational boundary between reservations, front desk, and revenue management functions. The system supported weekly stop sell updates and assisted the Reservations team with daily inventory checks across connected reservation workflows.
Governance centered on maintained standard operating procedures, monthly Reservations department meetings, ongoing coaching and 90 day and annual performance evaluations, and documented call scoring to ensure conversion accuracy. The Reservations Assistant Manager role was leveraged to oversee SOP adherence, lead onboarding and training on Agilysys Reserve, and produce daily and monthly reports that informed the revenue team of rate discrepancies, oversell conditions, and pattern management needs. Agilysys Reserve served as the operational backbone for reservations processes, tying system features to structured team governance and routine audit and coaching practices.
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Hong Kong Football Club | Leisure and Hospitality | 310 | $40M | China | Agilysys | Agilysys Reserve | Reservation and Booking Management | 2019 | n/a |
In 2019, Hong Kong Football Club implemented Agilysys Reserve to standardize guest booking and seating across its hospitality operations. The deployment focused on Reservations and Table Management and positioned Agilysys Reserve as the central reservation platform for member dining, events, and function seating. The implementation is documented as a rGuest Seat deployment within the club's operational program.
Configuration work concentrated on rGuest Seat capabilities and core Reservations and Table Management functionality, including online booking, table assignment and floor plan visualization, waitlist handling, and guest profile capture. The implementation included occupancy and availability rules, booking windows, and reservation confirmation workflows to align with club scheduling and member policies. Automation of seat allocation and host workstation workflows was configured to reduce manual table assignments.
Operational scope covered the club's food and beverage outlets and function spaces, centralizing reservations under a common operational workflow with role based access for front of house staff and managers. Governance included defined booking policies, administrator controls for configuration, and staged training for host teams to support day one operations. System administration and operational ownership were assigned to internal hospitality operations.
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Pinehurst LLC | Leisure and Hospitality | 1300 | $300M | United States | Agilysys | Agilysys Reserve | Reservation and Booking Management | 2015 | n/a |
In 2015, Pinehurst LLC implemented Agilysys Reserve as its Reservations and Table Management application across the property. The engagement was led by a designated project manager who oversaw development, implementation, and staff training for the new reservation system.
Agilysys Reserve was configured to provide core reservation booking and table management capabilities, including seating assignment, floorplan visualization, waitlist workflows, and shift-based seating coordination, aligned with Reservations and Table Management functional workflows. Configuration work focused on aligning booking rules, table mapping, and front-of-house workflows with existing hospitality operations to support restaurant and banquet scheduling as well as on-property guest seating orchestration.
The deployment integrated Agilysys Reserve with rGuest Seat to enable seat-level orchestration and to connect reservation operations with guest engagement tooling. Operational coverage included front-of-house restaurant teams, banquet and events staff, and reservations coordinators across the property, with the project manager directing rollout sequencing, training programs, and governance for reservation change control and operational procedures.
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Leisure and Hospitality | 300 | $50M | United States | Agilysys | Agilysys Reserve | Reservation and Booking Management | 2018 | n/a |
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