List of AgnoShin Enhance Employee Customers
AgnoShin
Manasarovar, #1, 9C/10A, Second Floor, Second Street, Ayodhya Colony,
Chennai, 600042,
India
Chennai, 600042,
India
91 955 181 8896
Professional Services
90
$10M
Since 2010, our global team of researchers has been studying AgnoShin Enhance Employee customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased AgnoShin Enhance Employee for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using AgnoShin Enhance Employee for Workforce Management include: WM, a United States based Professional Services organisation with 49500 employees and revenues of $19.70 billion, Zurich Insurance Group, a Switzerland based Insurance organisation with 63000 employees and revenues of $7.80 billion, Kenya Airways, a Kenya based Transportation organisation with 4705 employees and revenues of $1.36 billion and many others.
Contact us if you need a completed and verified list of companies using AgnoShin Enhance Employee, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Kenya Airways | Transportation | 4705 | $1.4B | Kenya | AgnoShin | AgnoShin Enhance Employee | Workforce Management | 2023 | n/a |
In 2023, Kenya Airways engaged AgnoShin to deliver AgnoShin Enhance Employee as a Workforce Management solution for contact-center HR and agent scheduling across its East Africa operations. AgnoShin Enhance Employee was applied to address agent scheduling, demand forecasting, and performance analytics, aligning the application to contact-center workforce planning and HR workflows.
The implementation focused on core Workforce Management capabilities, including agent scheduling engines, forecast-driven staffing models, and performance analytics dashboards. AgnoShin Enhance Employee was configured to generate schedules, produce forecasts for contact volumes, and surface agent performance metrics, reflecting module usage inferred from AgnoShin product pages and the vendor’s client listing.
Operational coverage targeted Kenya Airways contact-center and workforce planning functions in the East Africa region, impacting contact-center operations, HR scheduling processes, and workforce optimization activities. The engagement is listed by the vendor and is credited with improving scheduling accuracy and service levels, and module selection and scope are based on the vendor product information rather than a client-published case study.
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WM | Professional Services | 49500 | $19.7B | United States | AgnoShin | AgnoShin Enhance Employee | Workforce Management | 2023 | n/a |
In 2023 WM implemented AgnoShin Enhance Employee, Apps Category to support workforce management and contact center optimization across its United States operations. The engagement with AgnoShin was scoped to address workforce scheduling, real time dashboards and analytics for contact center teams, with stated objectives to reduce average handle time and improve agent utilization. The narrative identifies WM as the customer and AgnoShin Enhance Employee as the deployed application, aligned to workforce management priorities for HR and operations functions.
The implementation centered on AgnoShin Enhance Employee modules that map to workforce management workflows, including agent scheduling, shift planning, intraday adherence monitoring, and real time operational dashboards. Configuration work is consistent with Enhance product descriptions, focusing on rule driven scheduling, forecasting inputs for contact demand, and analytics instrumentation that surface agent utilization and handling time patterns. AgnoShin Enhance Employee was restated here to clarify the application as the focal product in the deployment.
Operational coverage targeted contact center and workforce planning teams within WM in the United States, with functional impact on HR workforce scheduling and contact center operations. The deployment emphasized real time analytics and dashboards to support supervisors and workforce planners, and standard workforce management terminology such as forecasting, intraday management, and adherence monitoring appears in the implementation scope. No specific third party system integrations are documented in the source notes.
Governance and process adjustments inferred from the scope included updates to scheduling policies, escalation workflows for intraday exceptions, and new operational reporting cadences to leverage the AgnoShin Enhance Employee dashboards. The stated aims were to reduce average handle time and improve agent utilization, these aims guided configuration and operational reporting priorities but no public case study with explicit deployment dates beyond 2023 was provided in the vendor materials.
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Zurich Insurance Group | Insurance | 63000 | $7.8B | Switzerland | AgnoShin | AgnoShin Enhance Employee | Workforce Management | 2023 | n/a |
In 2023, Zurich Insurance Group engaged AgnoShin to deploy AgnoShin Enhance Employee for contact center HR and workforce management in the Europe region, categorized as Workforce Management. The engagement focused on operational support for contact center scheduling, demand forecasting and agent performance processes rather than a publicly detailed program of record.
AgnoShin Enhance Employee was implemented to provide core workforce management capabilities including forecasting engines, shift scheduling and rostering, and agent performance monitoring and reporting, with configuration aligned to contact center staffing patterns. The deployment emphasized schedule optimization and forecast-model configuration, and the AgnoShin Enhance Employee name is reflected on vendor public product pages identified by the client logo.
Operational scope covered contact center operations and HR workforce planning teams across Zurich entities in Europe, with the implementation scoped to scheduling administration, forecast cadence and performance analytics workflows. The project narrative indicates the application supported standard workforce management functional workflows such as adherence tracking, intraday adjustments and agent performance visibility for contact center supervisors and HR planners.
Module usage and the decision to use AgnoShin Enhance Employee is inferred from AgnoShin public materials and the presence of Zurich on the vendor showcase, since no detailed vendor case study or implementation timeline was publicly available. The engagement was framed to help improve service level metrics through strengthened scheduling, forecasting and agent performance controls rather than reporting on achieved outcomes.
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FAQ - APPS RUN THE WORLD AgnoShin Enhance Employee Coverage
AgnoShin Enhance Employee is a Workforce Management solution from AgnoShin.
Companies worldwide use AgnoShin Enhance Employee, from small firms to large enterprises across 21+ industries.
Organizations such as WM, Zurich Insurance Group and Kenya Airways are recorded users of
AgnoShin Enhance Employee for Workforce Management.
Companies using AgnoShin Enhance Employee are most concentrated in Professional Services, Insurance and Transportation, with adoption spanning over 21 industries.
Companies using AgnoShin Enhance Employee are most concentrated in United States, Switzerland and Kenya, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of AgnoShin Enhance Employee across Americas, EMEA, and APAC.
Companies using AgnoShin Enhance Employee range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 66.67%.
Customers of AgnoShin Enhance Employee include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified AgnoShin Enhance Employee customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Workforce Management.