List of AgnoShin Enhance Performance Customers
Chennai, 600042,
India
Since 2010, our global team of researchers has been studying AgnoShin Enhance Performance customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased AgnoShin Enhance Performance for Performance and Goal Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using AgnoShin Enhance Performance for Performance and Goal Management include: Ashok Leyland, a India based Manufacturing organisation with 9603 employees and revenues of $5.00 billion, Kenya Airways, a Kenya based Transportation organisation with 4705 employees and revenues of $1.36 billion, Vodafone Ghana, a Ghana based Communications organisation with 1500 employees and revenues of $300.0 million and many others.
Contact us if you need a completed and verified list of companies using AgnoShin Enhance Performance, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The AgnoShin Enhance Performance customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ashok Leyland | Manufacturing | 9603 | $5.0B | India | AgnoShin | AgnoShin Enhance Performance | Performance and Goal Management | 2021 | n/a |
In 2021 Ashok Leyland implemented AgnoShin Enhance Performance, with the Apps Category . The engagement in India targeted customer service performance and contact-center agent goal management using AgnoShin's Enhance workspace and analytics.
The deployment centered on AgnoShin Enhance Performance modules for agent scorecards, goal management and workspace analytics, configured to collect performance signals and present agent-level dashboards. Configuration work included role-based supervisor and team lead views, automated goal rollups and scheduled analytics reporting to support operational visibility. Workflows were aligned to contact-center performance management practices to enable repeatable scorecard calculation and exception highlighting.
Operational scope covered Ashok Leyland's customer service and contact-center functions across India, focusing on agent coaching, shift level management and supervisor reporting. Governance emphasized centralized configuration of scorecard rules and periodic review of goals and thresholds to standardize agent evaluation. Vendor cited outcomes included improved agent scorecards and enhanced operational visibility according to AgnoShin references.
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Kenya Airways | Transportation | 4705 | $1.4B | Kenya | AgnoShin | AgnoShin Enhance Performance | Performance and Goal Management | 2023 | n/a |
In 2023 Kenya Airways deployed AgnoShin Enhance Performance to improve Contact-center / CRM agent performance. The engagement focused on the airline's customer service organization in Africa, targeting contact center agents and supervisors to increase KPI visibility and operational monitoring.
AgnoShin Enhance Performance was configured to deliver dashboards, real time monitoring and supervisor scorecards, with an inferred emphasis on performance and goal management modules. Configuration centered on mapping service KPIs to agent scorecards, defining goal thresholds and automating dashboard refresh to surface agent performance for supervisors and coaches.
Operational coverage emphasized contact-center and CRM workflows, impacting customer service, workforce management and operations teams through agent coaching and supervisor review processes. The implementation instrumented agent performance workflows and supervisor escalation paths, aligning scorecards with routine operational review.
Governance established supervisor scorecards and scheduled review cadences to formalize coaching and KPI accountability across contact-center operations. Vendor reported outcomes include improved agent productivity and increased KPI visibility following the AgnoShin Enhance Performance deployment.
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Vodafone Ghana | Communications | 1500 | $300M | Ghana | AgnoShin | AgnoShin Enhance Performance | Performance and Goal Management | 2022 | n/a |
In 2022 Vodafone Ghana implemented AgnoShin Enhance Performance. Apps Category:
The deployment targeted contact centre performance and CX analytics in the Ghana region, delivering supervisor dashboards and quality management tooling to improve response metrics. AgnoShin Enhance Performance was configured to provide supervisor-facing performance dashboards, QA scoring workflows, and agent coaching workflows, enabling tighter performance tracking and enhanced agent coaching capability. The implementation was scoped to operational contact centre teams, including supervisors and agents, and addressed customer experience and response management functions through dashboarding and quality management instrumentation. Governance and rollout emphasized phased supervisor dashboard activation and quality management tooling adoption across contact centre operations, with training and workflow alignment for coaching and QA processes.
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