List of Akio Insights Customers
Paris, 75010,
France
Since 2010, our global team of researchers has been studying Akio Insights customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Akio Insights for Analytics and BI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Akio Insights for Analytics and BI include: Air France, a France based Transportation organisation with 38000 employees and revenues of $36.27 billion, Kiabi France, a France based Retail organisation with 7000 employees and revenues of $1.39 billion, Boursorama, a France based Banking and Financial Services organisation with 767 employees and revenues of $250.0 million and many others.
Contact us if you need a completed and verified list of companies using Akio Insights, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Akio Insights customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Air France | Transportation | 38000 | $36.3B | France | Akio Solutions | Akio Insights | Analytics and BI | 2009 | n/a |
In 2009, Air France implemented Akio Insights in the "" Apps Category to provide global media monitoring, reputation management and customer-journey analysis across 14 languages and 20 countries for communications and marketing teams. The deployment established a company-wide intelligence capability managed by corporate communications and marketing stakeholders and operated across Air France global operations.
Akio Insights was configured to support multi-language monitoring and reputation workflows, and the implementation included the later addition of the Insights Box marketing intelligence module. The configuration emphasized media ingestion, sentiment and thematic analysis, and customer-journey signal aggregation to feed communications planning and marketing activation.
The scope covered 20 countries and 14 languages, with operational ownership in communications and marketing teams, and the platform was positioned as a centralized intelligence layer for brand and crisis monitoring. The vendor for the solution was Akio Solutions and the implementation included structured knowledge transfer so internal teams could access and act on insights without ongoing external mediation.
Governance and operationalization focused on embedding insight-driven workflows into communications and marketing processes, delivering a unified intelligence capability under Air France corporate governance. The rollout narrative centers on platform centralization, multilingual monitoring, and internal enablement through knowledge transfer rather than on specific integration or quantified outcomes.
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Boursorama | Banking and Financial Services | 767 | $250M | France | Akio Solutions | Akio Insights | Analytics and BI | 2016 | n/a |
In 2016 Boursorama integrated Akio Insights from Akio Solutions into Boursorama.com to provide real-time media and social monitoring widgets, placing the deployment in the real-time media and social monitoring Apps Category. The integration was announced as a partnership and was embedded directly into the consumer and client-facing portal to surface media signals alongside financial news and portal services.
The implementation used Akio Spotter and Akio Insights technology to enable real-time tracking and ranking of executive and corporate mentions, delivering widgetized feeds and ranked mention lists for portal readers and client users. Functional capabilities implemented focused on continuous media and social listening, mention ranking, and widget presentation within article and portal page contexts.
Operational coverage targeted finance and communications use cases, with the solution surfacing ranked mentions for both general readers and institutional client users on Boursorama.com. Integration work centered on web widget embedding and content feed orchestration, while governance responsibilities rested with Boursorama editorial and communications teams to determine presentation and topical relevance for readers and clients.
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Kiabi France | Retail | 7000 | $1.4B | France | Akio Solutions | Akio Insights | Analytics and BI | 2017 | n/a |
In 2017, Kiabi France deployed Akio Insights in the "" Apps Category to centralise and analyse customer feedback and interactions. The Akio Insights implementation consolidated emails, product reviews, post purchase satisfaction surveys and social channel inputs to detect trends and monitor satisfaction across France, Italy and Spain. The deployment provided daily visibility for CX and marketing teams to support recurring monitoring tasks.
Akio Insights was configured to ingest and normalise multi channel inputs, apply text analytics and thematic grouping, and deliver dashboards and automated alerts to surface recurring issues. Functional capabilities implemented include centralised feedback ingestion, trend analysis, sentiment classification and daily monitoring workflows tailored to CX and marketing use cases. The platform design focused on operational reporting and issue triage rather than transactional customer service tooling.
Operational coverage included CX and marketing teams across France, Italy and Spain with daily monitoring responsibilities, enabling faster identification of irritants and areas for improvement. Governance centred on team level monitoring and escalation workflows to track satisfaction trends and coordinate remediation priorities. Akio Insights was used as the primary customer feedback analytics application for those functions within Kiabi France.
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