List of Akio TWS Customers
Paris, 75010,
France
Since 2010, our global team of researchers has been studying Akio TWS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Akio TWS for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Akio TWS for Collaboration include: Carrefour France, a France based Retail organisation with 80000 employees and revenues of $46.02 billion, Mutualite Sociale Agricole France, a France based Government organisation with 16000 employees and revenues of $38.11 billion, Bruneau France, a France based Distribution organisation with 600 employees and revenues of $525.0 million and many others.
Contact us if you need a completed and verified list of companies using Akio TWS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bruneau France | Distribution | 600 | $525M | France | Akio Solutions | Akio TWS | Collaboration | 2023 | n/a |
In 2023, Bruneau France deployed Akio TWS as a unified communications/softphone solution to support customer service and contact-centre operations. AKIO's customer listing for Bruneau reports an approximately 20% productivity gain after moving parts of its contact centre to AKIO's platform.
The Akio TWS implementation centered on softphone and unified communications capabilities, providing agent telephony control, presence, and queue management functionality aligned with contact-centre workflows. Configuration emphasis targeted agent desktop workflows for inbound and outbound voice handling and session control, consolidating telephony controls within customer service teams.
Implementation covered a partial migration of contact-centre functions onto AKIO's platform, moving voice handling for a subset of agents to Akio TWS while other elements remained outside the platform. Integrations were scoped to customer service workflows rather than named third party systems, and the deployment topology reflected a mixed estate approach consolidating softphone endpoints and call routing under Akio TWS.
Rollout was executed in phases across contact-centre teams to manage agent enablement and workflow change, with governance focused on telephony ownership and queue management within the customer service function. Akio TWS at Bruneau France demonstrates application of a unified communications/softphone platform to contact-centre operations, and is documented by AKIO with the reported productivity outcome.
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Carrefour France | Retail | 80000 | $46.0B | France | Akio Solutions | Akio TWS | Collaboration | 2021 | n/a |
In 2021, Carrefour France is listed by Akio Solutions as a public customer and is associated with the Akio TWS application. The vendor roster entry places Carrefour within the akio.cx suite and indicates use in contact-centre and retail customer service communications, which is the Apps Category contact-centre and retail customer service communications.
Akio TWS provides core contact-centre capabilities consistent with the category, including omnichannel message routing, a unified agent workspace, case management and workflow orchestration to support retail customer-service interactions. The Akio TWS application is represented in vendor materials as supporting both in-store customer touchpoints and centralized contact-centre workflows, aligning the Company Akio TWS contact-centre and retail customer service communications Business Function relationship.
The Akio Solutions vendor page does not publish implementation dates, named integrations, or outcome metrics for Carrefour, so integration specifics and rollout governance are not publicly documented. Operational scope is described in vendor materials as focused on contact-centre and retail customer service communications across Carrefour France, with no published claims about scale, costs, or measurable results.
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Mutualite Sociale Agricole France | Government | 16000 | $38.1B | France | Akio Solutions | Akio TWS | Collaboration | 2017 | n/a |
In 2017 Mutualite Sociale Agricole France implemented Akio TWS as a Unified Communications solution. The initial deployment delivered unified communications, presence and SIP softphones into the contact-centre environment, and expanded to a broader employee base over time, with a 3,000-user roll-out starting in 2017 and growth to 15,000 users by end-2023 including about 9,000 softphones.
Akio TWS was configured to provide presence management, SIP softphone clients and unified communications tooling to support collaborative handling of customer queries and internal HR support workflows. The implementation emphasized user endpoint provisioning and presence-aware routing for contact-centre agents, and support for remote working through virtualized client delivery.
The solution integrates with Mitel MiVoice 5000, LDAP/Active Directory and Citrix, enabling phone control and directory synchronization alongside virtual desktop delivery. Operational coverage focused on the contact-centre and HR support areas, with the integration stack linking telephony, authentication and desktop virtualization to streamline agent and employee communication flows.
Governance followed a phased rollout model, moving from an initial contact-centre pilot toward organization-wide adoption across business units and employee cohorts. Akio TWS improved remote working capability and collaborative handling of customer queries as reported, while the deployment architecture centered on presence, SIP softphone provisioning and integrations with Mitel MiVoice 5000, LDAP/Active Directory and Citrix to maintain directory, session and desktop interoperability.
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