List of Alida Surveys Customers
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Since 2010, our global team of researchers has been studying Alida Surveys customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Alida Surveys for Survey and Questionnaire from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Alida Surveys for Survey and Questionnaire include: Travelport, a United Kingdom based Professional Services organisation with 4000 employees and revenues of $1.47 billion, Mulesoft, a United States based Professional Services organisation with 1200 employees and revenues of $300.0 million, Stitch Fix, a United Kingdom based Retail organisation with 190 employees and revenues of $59.0 million and many others.
Contact us if you need a completed and verified list of companies using Alida Surveys, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Alida Surveys customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Mulesoft | Professional Services | 1200 | $300M | United States | Alida | Alida Surveys | Survey and Questionnaire | 2019 | n/a |
In 2019, MuleSoft implemented Alida Surveys to build a vetted customer community that accelerates UX research and product decision-making in the United States. The deployment emphasized Survey and Questionnaire capabilities to enable rapid targeted polling and research activities directly tied to product sprint workflows.
Configuration of Alida Surveys focused on panel management, survey authoring, audience segmentation, and screening workflows to cut participant recruitment time from weeks to minutes. The implementation included templates for rapid polls and structured research studies, and automation for recruiting and eligibility filtering to support minute scale response windows. These modules were configured to support recurring sprint aligned research pulses.
Operational coverage concentrated on UX research and product teams, with the vetted community serving as a primary input into design validation and feature prioritization across U.S. teams. Integrations were oriented around embedding survey outputs into product decision making workflows rather than heavy system to system integration, enabling research artifacts to inform sprint gates and backlog decisions.
Governance established community vetting protocols, research cadence controls, and role based access for research assets to ensure consistent use across product cycles. Outcomes reported included reduced participant recruitment time from weeks to minutes, faster product sprints, de risked feature decisions, and new executive metrics such as tracked "empathy hours". The Alida Surveys implementation at MuleSoft created a repeatable Survey and Questionnaire capability that institutionalized customer led inputs into product governance.
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Stitch Fix | Retail | 190 | $59M | United Kingdom | Alida | Alida Surveys | Survey and Questionnaire | 2019 | n/a |
In 2019, Stitch Fix created an insight community with Alida to support product development and market entry in the United Kingdom and implemented Alida Surveys as the primary research application. The deployment leveraged the Alida Surveys application within the Survey and Questionnaire category to run targeted customer surveys and ongoing research activities that capture shopper preferences and feedback for assortment decisions.
Module usage centered on Alida Surveys capabilities commonly used in Survey and Questionnaire projects, including survey authoring and sample targeting, panel management and segmentation, question branching and routing, and analytics and reporting to translate responses into actionable insights. The implementation oriented survey instrumentation and recurring study templates toward product concept testing and assortment validation, establishing a repeatable feedback loop between research and merchandising teams.
Operational scope included the United Kingdom market and product development and merchandising functions, with the insight community running more than 50 research projects to support market entry and collection development. Governance was structured around a centralized insight community that managed project intake, study design, and delivery of analysis to product and commercial stakeholders, enabling faster internal research cycles and coordination between research and buying teams.
Outcomes reported from the Alida Surveys implementation included an estimated £280,000 in external research fee savings and tangible business outcomes such as new product collections, higher average order value, improved keep rate, and increased customer satisfaction, reflecting the direct use of survey-derived customer insights in assortment and product decisions.
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Travelport | Professional Services | 4000 | $1.5B | United Kingdom | Alida | Alida Surveys | Survey and Questionnaire | 2021 | n/a |
In 2021, Travelport partnered with Alida to relaunch a Customer Voice Panel in the United Kingdom using Alida Surveys, a Survey and Questionnaire application. The Customer Voice Panel was expanded to more than 1,000 agents, managers, and directors to accelerate feedback cycles and support UX, product, and marketing decision making.
Travelport used Alida Surveys to run targeted surveys and polling, applying panel segmentation, survey scheduling, and turnkey reporting to capture both qualitative and quantitative inputs. The implementation emphasized survey design, sampling controls, and rapid reporting workflows so insights could be delivered in days rather than months.
The deployment operated across Travelport’s UK operations and supported product managers, UX researchers, and marketing teams, with the Alida Surveys platform hosting panel membership, invitation management, response tracking, and stakeholder dashboards. Operational coverage centered on customer voice capture for agents, managers, and directors, with processes to refresh and grow panel representation.
Governance established centralized panel management and defined ownership by product and UX teams, aligning survey cadence to roadmap prioritization and campaign timelines. Outcomes reported in the case study included prioritized product roadmap decisions, deeper CSAT analysis, and direct support for marketing campaigns.
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Buyer Intent: Companies Evaluating Alida Surveys
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