List of Alvaria Recorder Customers
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United States
Since 2010, our global team of researchers has been studying Alvaria Recorder customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Alvaria Recorder for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Alvaria Recorder for Call Tracking and Recording include: BAC Credomatic, a Costa Rica based Banking and Financial Services organisation with 22000 employees and revenues of $2.00 billion, The Ardonagh Group, a United Kingdom based Insurance organisation with 10000 employees and revenues of $2.00 billion, Valley Medical Center, a United States based Healthcare organisation with 3700 employees and revenues of $797.0 million, Hoist Finance Poland, a Poland based Banking and Financial Services organisation with 150 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Alvaria Recorder, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Alvaria Recorder customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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BAC Credomatic | Banking and Financial Services | 22000 | $2.0B | Costa Rica | Alvaria | Alvaria Recorder | Call Tracking and Recording | 2020 | n/a | In 2020, BAC Credomatic deployed Alvaria Recorder as part of a broader Alvaria CXP and Alvaria Cloud Workforce rollout alongside Aspect Unified IP in Costa Rica. The Alvaria Recorder deployment was positioned to support contact center recording and quality workflows within the organization's collections and digital banking channels, reflecting implementation activity across Central America operations. Alvaria Recorder was implemented alongside conversational self-service bots and flexible scheduling capabilities, enabling automated interaction capture and quality monitoring typical of interaction-management platforms. The deployment configuration emphasized recording for compliance and QA, and instrumentation of voice and digital channel sessions to support dispute resolution and auditability. Integrations included Alvaria CXP and Alvaria Cloud Workforce for orchestration of customer journeys and workforce scheduling, and Aspect Unified IP for telephony and session routing. Operational coverage targeted collections, customer service, and digital banking teams in Costa Rica, with the application operating within contact center infrastructure to unify interaction data and workforce planning. Governance was centralized in contact center operations to align recording retention and quality review processes with collections workflows, while workforce management rules were adjusted to support off-hours digital interactions. The rollout supported business functions for collections and digital banking, and the program delivered stated outcomes of increasing digital collections by 12 percent and enabling 30 percent of interactions to occur outside business hours. | |
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Hoist Finance Poland | Banking and Financial Services | 150 | $25M | Poland | Alvaria | Alvaria Recorder | Call Tracking and Recording | 2018 | n/a | In 2018 Hoist Finance Poland implemented Alvaria Recorder as part of an interaction-management/contact-centre deployment to modernize collections and outbound dialing. The implementation positioned Alvaria Recorder within an Alvaria Cloud environment to provide enterprise contact capture and interaction-management functionality for the Poland contact centre. Configuration and functional scope centered on interaction recording and outbound call control, with Alvaria Recorder delivering call capture, session indexing, and storage workflows common to contact-centre recording solutions. Recording usage is inferred from the deployment of Alvaria’s interaction-management capabilities and was applied for quality monitoring and compliance-oriented retention and retrieval workflows. The Alvaria Recorder deployment was integrated with Aspect Unified IP to support dialer-driven outbound campaigns and collections call handling, aligning interaction data with the contact-centre telephony layer. Operational coverage targeted collections operations in Poland, consolidating outbound dialing, call capture, and interaction metadata to support collections agents and supervisory monitoring. Governance and rollout focused on operationalizing recording and outbound dialing within collections, with the project outcome explicitly delivering a 45 percent increase in outbound calls and a 2.5-fold rise in payment promises. Alvaria Recorder remained the central recording and interaction-capture component in the interaction-management/contact-centre stack for Hoist Finance Poland. | |
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The Ardonagh Group | Insurance | 10000 | $2.0B | United Kingdom | Alvaria | Alvaria Recorder | Call Tracking and Recording | 2016 | n/a | In 2016 The Ardonagh Group implemented Alvaria Recorder to establish a Call Tracking and Recording capability across its insurance operations. The Alvaria Recorder deployment was positioned to centralize call capture and retention, providing indexed recordings, metadata tagging and an auditable trail to support compliance and quality assurance workflows. Configuration and functional modules focused on continuous call ingestion, searchable recording indexing, role based access control, QA scoring and review workflows, and secure archival with retention policy enforcement. The implementation emphasized capabilities common to Call Tracking and Recording platforms such as recording retrieval for coaching, session level tagging for sales verification and configurable redaction and audit logging for regulated data handling. Operational scope targeted contact centre and customer interaction functions within the group, aligning recording governance with compliance and contact centre quality processes. Administration and operational ownership rested with contact centre operations and compliance teams, who used the Alvaria Recorder tooling to standardize recording review, coaching workflows and retention governance across the insurer's customer engagement channels. | |
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Healthcare | 3700 | $797M | United States | Alvaria | Alvaria Recorder | Call Tracking and Recording | 2017 | n/a |
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