Telkom Indonesia
Telkom Indonesia Technographics
Telkom Indonesia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Telkom Indonesia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 19712 Telkom Indonesia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Telkom Indonesia has purchased the following applications: SAP S/4 HANA for ERP Financial in 2018, SAP HCM (HR) for Core HR in 2014, NetCracker BSS/OSS for OSS/BSS in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Telkom Indonesia is running and its propensity to invest more and deepen its relationship with SAP , Moodle , NEC Corporation or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Telkom Indonesia revenues, which have grown to $9.24 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Telkom Indonesia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Telkom Indonesia Tech Stack and Enterprise Applications
Telkom Indonesia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP ERP ECC 6.0 | SAP S/4 HANA | ERP Financial | ERP | n/a | 2018 | 2019 |
In 2018, Telkom Indonesia implemented SAP S/4 HANA as an ERP Financial solution. The program upgraded from SAP ERP ECC 6.0 and is associated with PT Sigma Cipta Caraka known as Telkomsigma.
The SAP S/4 HANA implementation concentrated on core finance modules including General Ledger, Accounts Payable, Accounts Receivable, Asset Accounting, Controlling, and period end financial close. Configuration emphasized the universal journal and real time ledger capabilities native to SAP S/4 HANA to streamline financial posting and reporting.
Deployment used the SAP S/4 HANA application running on the SAP HANA database, with implementation activities focused on master data harmonization, chart of accounts rationalization, and configuration of financial controlling structures. The architecture centralized transactional financial processing and configuration layers to support enterprise wide financial operations within the ERP Financial scope.
Project governance incorporated formal project management, project planning, time management, cross functional team leadership, and communication to coordinate configuration, testing, and cutover. Implementation work leveraged presentation skills, problem solving, and teamwork to align finance, accounting, and controlling functions under the SAP S/4 HANA ERP Financial program.
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ERP Financial | ERP |
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2014 | 2015 |
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Subscription and Recurring Billing | ERP |
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2021 | 2021 |
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Telkom Indonesia HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2014 | 2014 |
In 2014, Telkom Indonesia implemented SAP HCM (HR) as part of its SAP R/3 Enterprise ERP landscape to meet international benchmarks and increase integration across business units. SAP HCM (HR) provides Core HR capabilities to centralize personnel data, enforce standardized HR processes, and deliver real-time employee information with high accuracy.
The implementation emphasized the SAP HR module alongside SAP project system extensions, configured to support personnel administration, organizational management, payroll orchestration, and HR reporting. Configuration work focused on master data standardization and automation of routine HR workflows to enable uniform reporting and simplify auditability.
Integrations tied HR data into the wider SAP R/3 Enterprise environment, linking HR records with finance, marketing, and customer management functions to create a unified enterprise data model. Operational coverage was enterprise-wide, spanning centralized HR governance and distributed branch offices, with local support channels for branch-level administrators.
Governance changes included adoption of SAP best practice process templates, standardization of operational procedures, and the establishment of dedicated assistance teams to support branches with slower adoption. The project cited training gaps and aggressive rollout deadlines as implementation risks that required ongoing user enablement and support.
Reported outcomes include improved forecasting and consumer analysis, better integration with customers and vendors, faster financial checks, integrated reporting and easier audit processes, and a stated reduction in staff in affected functions from 3500 to 2700 following SAP HR and project system adoption. The company also recorded incomplete module coverage and varied user proficiency as residual weaknesses to be addressed.
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Core HR | HCM |
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2018 | 2018 |
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Learning and Development | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2018 | 2018 |
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Time and Attendance | HCM |
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2018 | 2018 |
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Telkom Indonesia ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEC Corporation | Legacy | NetCracker BSS/OSS | OSS/BSS | ERP Services and Operations | n/a | 2013 | 2014 |
In 2013, Telkom Indonesia implemented NetCracker BSS/OSS as a centralized platform for its OSS/BSS domain, and the deployment is listed on NetCracker’s customer page. The implementation established NetCracker BSS/OSS as the vendor-supplied solution for converging commercial and operational support functions across the company.
The deployment focused on standard OSS/BSS capabilities common to the category, including service provisioning and order management, billing and revenue management, customer management and product catalog functions, and network and service inventory and assurance capabilities. NetCracker BSS/OSS was configured to provide modular functional components that support end-to-end service lifecycle workflows and operational orchestration.
Operational coverage centered on business functions spanning customer care, product and service lifecycle management, and operations support processes, aligning commercial order-to-cash and operational service assurance within a single OSS/BSS platform. The implementation emphasized unifying workflows between commercial teams and network operations to reduce fragmentation in service delivery and support.
Architecturally the deployment used the modular NetCracker BSS/OSS approach to centralize process automation and workflow orchestration, enabling consistent configuration, catalog management, and operational governance across affected teams. Telkom Indonesia’s listing as a NetCracker customer indicates production adoption of NetCracker BSS/OSS for core communications business support and operations.
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Telkom Indonesia Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
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2022 | 2022 |
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Blockchain Platform | Blockchain |
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2021 | 2021 |
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Telkom Indonesia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Telkom Indonesia EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2017 | 2018 |
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Telkom Indonesia ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2009 | 2009 |
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Telkom Indonesia PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2020 | 2021 |
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Telkom Indonesia Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2020 | 2021 |
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Telkom Indonesia PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2011 | 2011 |
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Robotic Process Automation | PaaS |
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2020 | 2021 |
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Telkom Indonesia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Telkom Indonesia
| First Name | Last Name | Title | Function | Department | Phone | |
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CEO | CXO | Finance | |
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CFO | CXO | Finance | |
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VP Financial Accounting & Corporate Finance | VP | Finance | |
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Director of Network & IT Solutions | Director | IT | |
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Manager Human Capital Information System | Manager | IT | |
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Procurement Logistics Manager | Manager | Procurement | |
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Director of Digital Business | Director | IT | |
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Manager of Solution | Manager | Finance | |
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AVP Financial and Portfolio Planning | VP | Investment | |
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Vice President of Subsidiaries Financial Control | VP | Finance | |
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VP Human Capital Development | VP | HR | |
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Deputy Senior General Manager HC Business Partner | Manager | Finance | |
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Apps Being Evaluated by Telkom Indonesia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Telkom Indonesia IT executives and key decision makers. This section highlights Telkom Indonesia's latest recorded technology evaluations, including Amadeus Airport Insights for Analytics and BI on 2025-04-16, Amadeus Altea Revenue Management for Subscription and Recurring Billing on 2025-04-16, and Amadeus GDS for Reservation and Booking Management on 2025-04-16. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Telkom Indonesia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-04-16 | Telkom Indonesia | Evaluated | Amadeus IT Group | Amadeus iHotelier (ex TravelClick iHotelier) | Reservation and Booking Management | ERP Services and Operations |
| 2025-04-16 | Telkom Indonesia | Evaluated | Amadeus IT Group | Amadeus Central Reservation | Reservation and Booking Management | ERP Services and Operations |
| 2025-04-16 | Telkom Indonesia | Evaluated | Amadeus IT Group | Amadeus Altea | Reservation and Booking Management | ERP Services and Operations |
| 2025-04-16 | Telkom Indonesia | Evaluated |
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Analytics and BI | Analytics and BI |
| 2025-04-16 | Telkom Indonesia | Evaluated |
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Reservation and Booking Management | ERP Services and Operations |
| 2025-04-16 | Telkom Indonesia | Evaluated |
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Subscription and Recurring Billing | ERP |
| 2025-04-16 | Telkom Indonesia | Evaluated |
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Reservation and Booking Management | ERP Services and Operations |
| 2025-04-16 | Telkom Indonesia | Evaluated |
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Analytics and BI | Analytics and BI |
| 2025-04-16 | Telkom Indonesia | Evaluated |
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Airport Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Telkom Indonesia Technographics
Telkom Indonesia is a Communications organization based in Indonesia,
with around 19712 employees and annual revenues of $9.24 billion.
Telkom Indonesia operates a diverse technology stack with applications such as
SAP S/4 HANA, SAP HCM (HR) and NetCracker BSS/OSS,
covering areas like ERP Financial, Core HR and OSS/BSS.
Telkom Indonesia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and NEC Corporation.
Telkom Indonesia recently adopted applications including
Hyperledger Fabric in 2022, SAP Billing and Revenue Innovation Management in 2021 and Ethereum Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Telkom Indonesia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Telkom Indonesia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Telkom Indonesia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.