List of Amadeus Passenger Recovery Customers
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Since 2010, our global team of researchers has been studying Amadeus Passenger Recovery customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Amadeus Passenger Recovery for Travel Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Amadeus Passenger Recovery for Travel Management include: Air Canada, a Canada based Transportation organisation with 37200 employees and revenues of $16.24 billion, Cathay Pacific, a Hong Kong based Transportation organisation with 30100 employees and revenues of $13.30 billion, Avianca Holdings, a Colombia based Transportation organisation with 13000 employees and revenues of $3.00 billion and many others.
Contact us if you need a completed and verified list of companies using Amadeus Passenger Recovery, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Amadeus Passenger Recovery customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Air Canada | Transportation | 37200 | $16.2B | Canada | Amadeus IT Group | Amadeus Passenger Recovery | Travel Management | 2017 | n/a |
In 2017, Air Canada implemented Amadeus Passenger Recovery as part of its Altéa suite agreement to automate disruption recovery and re-accommodate passengers. This operations/disruption-management deployment centralized automated passenger re-accommodation across Air Canada’s international network and aligned recovery workflows with airline operational control procedures.
The Amadeus Passenger Recovery implementation configured automated re-accommodation workflows and operational triage logic to identify affected itineraries, rebook available seats and prioritize reconnecting disrupted passengers. Amadeus Passenger Recovery was instrumented to apply rule-based recovery paths and to reduce manual intervention in routine recovery cases, preserving reservation integrity and accelerating outbound communications.
Integration was carried out within the Altéa suite, leveraging reservation and inventory interfaces already under the Altéa agreement to orchestrate bookings and seat assignments during recovery events. The deployment covered disruption-management operations, ground operations touchpoints and contact center workflows across Air Canada’s international network, enabling coordinated operational handoffs during irregular operations.
By 2024 the solution was live and automating recovery for roughly 90% of disrupted passengers, with reported average re-accommodation times around 10 minutes in many cases, delivering major service and KPI improvements for Air Canada. Governance emphasized centralized operational rules for automated recovery and phased rollout across routes and disruption types to scale automated handling while retaining human oversight for complex cases.
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Avianca Holdings | Transportation | 13000 | $3.0B | Colombia | Amadeus IT Group | Amadeus Passenger Recovery | Travel Management | 2021 | n/a |
In 2021 Avianca Holdings renewed and expanded its Amadeus Altéa agreement and deployed Amadeus Passenger Recovery to strengthen operations and disruption management across its Latin America network. The deployment of Amadeus Passenger Recovery was announced alongside digital booking flow and PSS modernization efforts and was positioned to optimize and automate disruption handling and passenger reaccommodation workflows.
Amadeus Passenger Recovery was configured to automate core disruption-management functions, including automated reaccommodation routing, passenger notification orchestration, and agent-assist workflows for complex rebooking scenarios. The implementation emphasized orchestration between recovery rules and operational decisioning to accelerate reaccommodation and reduce manual intervention.
Integrations focused on the Amadeus Altéa ecosystem and the airline's digital booking flow, aligning the Amadeus Passenger Recovery deployment with ongoing PSS modernization work. Operational coverage included airline operations, reservations, and customer service teams in Latin America, with the solution operating as part of the carrier s end to end disruption handling and passenger reaccommodation process.
Governance was organized to coordinate the Passenger Recovery rollout with parallel booking flow and PSS initiatives, concentrating change control within operations and revenue management functions to standardize recovery rules and operational runbooks. Outcomes stated with the deployment included improved speed and efficiency in passenger reaccommodation and a greater level of automation in disruption management.
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Cathay Pacific | Transportation | 30100 | $13.3B | Hong Kong | Amadeus IT Group | Amadeus Passenger Recovery | Travel Management | 2024 | n/a |
In 2024 Cathay Pacific expanded its partnership with Amadeus and will leverage Amadeus Passenger Recovery as part of an operations/disruption-management and retailing initiative in the Asia-Pacific region, with go-live estimated following the 2024 agreement. The program positions Amadeus Passenger Recovery to support airline disruption management and retailing functions across operations and commercial teams.
Implementation centers on the Amadeus Passenger Recovery module to orchestrate passenger reaccommodation workflows and retailing decisions consistent with disruption-management practices, while aligning with Amadeus Revenue Accounting and Altéa NDC capabilities mentioned in the partnership announcement. Configuration signals include centralized handling of disruption events, automated recovery action queues, and retailing decision points to maintain continuity between operational re-accommodation and NDC-based offer distribution.
Integrations will explicitly span Amadeus Revenue Accounting and Altéa NDC, creating an operational flow from disruption detection through passenger recovery to revenue capture and NDC retailing execution. Governance and rollout are described as an Asia-Pacific operations initiative, requiring coordination between operations, disruption-management teams, and commercial revenue accounting stakeholders, with phased adoption expected after the 2024 agreement.
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