List of AMC Technology DaVinci Customers
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Since 2010, our global team of researchers has been studying AMC Technology DaVinci customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased AMC Technology DaVinci for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using AMC Technology DaVinci for Call Center include: Carnival, a United States based Leisure and Hospitality organisation with 40000 employees and revenues of $3.00 billion, Ameris Bancorp, a United States based Banking and Financial Services organisation with 2765 employees and revenues of $1.04 billion, Colmobil Corp, a Israel based Distribution organisation with 1000 employees and revenues of $600.0 million, The Canadian Automobile Association, a Canada based Insurance organisation with 1700 employees and revenues of $200.0 million and many others.
Contact us if you need a completed and verified list of companies using AMC Technology DaVinci, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The AMC Technology DaVinci customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ameris Bancorp | Banking and Financial Services | 2765 | $1.0B | United States | AMC Technology | AMC Technology DaVinci | Call Center | 2020 | n/a |
In 2020, Ameris Bancorp implemented AMC Technology DaVinci. The deployment went live at the start of the global pandemic and was used immediately to support remote operations and elevated inbound contact volumes.
AMC Technology DaVinci was configured to log customer inquiries and problems into SAP C4C, giving Ameris Bank a consolidated view of customers and their experience along the service lifecycle, as Cooper described. The implementation emphasized interaction capture, case logging, and contact routing capabilities to reduce handling time, and technical teams addressed initial implementation opportunities so the solution performed reliably in remote locations.
Integrating DaVinci with SAP C4C centralized interaction records to support customer service and contact center workflows during stimulus related call surges and periods of high absenteeism, which Romay cited as a critical operational benefit. Governance prioritized a rapid rollout and remote operability, and the implementation scope covered contact center operations and customer support processes. AMC Technology DaVinci Apps Category:
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Carnival | Leisure and Hospitality | 40000 | $3.0B | United States | AMC Technology | AMC Technology DaVinci | Call Center | 2024 | n/a |
In 2024, Carnival implemented AMC Technology DaVinci to integrate Oracle Siebel via the new SCAPI with a cloud contact center NICE CXOne for U.S. shoreside call centers, positioning the work within the Contact Center category. AMC Technology DaVinci was selected to provide real-time CRM access for agents, with the stated objective of improving agent productivity and data accuracy during calls.
The deployment used AMC Technology DaVinci as an integration layer between Oracle Siebel and NICE CXOne, leveraging the Siebel SCAPI for API level access to customer records and session context. Functional capabilities implemented included real-time data synchronization to the agent desktop, CRM record retrieval during calls, and context propagation to the cloud contact center to support session-aware agent workflows.
Integrations explicitly included Oracle Siebel via SCAPI and the NICE CXOne cloud contact center, and the operational scope targeted Carnival U.S. shoreside call centers and associated agent workstations. AMC delivered a rapid proof of concept to validate connectivity and workflow behavior, and the engagement supported Carnival's broader cloud migration efforts for contact center operations.
Governance and rollout were organized around POC validation and iterative configuration of CRM access rules and agent workflow adjustments, with operational ownership residing with Carnival shoreside call center management. The implementation focused on embedding AMC Technology DaVinci into contact center routing and agent interaction flows to ensure consistent CRM visibility and data accuracy as calls are handled.
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Colmobil Corp | Distribution | 1000 | $600M | Israel | AMC Technology | AMC Technology DaVinci | Call Center | 2022 | n/a |
In 2022, Colmobil Corp implemented AMC Technology DaVinci in a CTI deployment to link SAP CRM with Cisco UCCX CT for its customer support contact center in Israel, improving agent access to customer records and reducing call handling time. The implementation targeted aftersales and support teams and was delivered as an operational CTI layer between telephony and CRM workflows.
AMC Technology DaVinci was configured to provide screen-pop on incoming calls, click-to-dial from the SAP CRM user interface, and automated case creation inside the CRM. These functional modules were instrumented to surface real-time customer data to agents, streamline call disposition, and instantiate support cases without manual data entry.
Integrations were explicit, the deployment connected SAP CRM to Cisco UCCX CT through DaVinci CTI middleware, and the architecture centralized call control and event routing into the CRM experience. Operational coverage was focused on Colmobil Corp’s contact center in Israel, where agent desktop integration and CTI event handling governed inbound and outbound support workflows.
Governance changes included embedding automated case creation into existing CRM workflows and adjusting agent operating procedures to use screen-pop and click-to-dial capabilities. The rollout produced measurable time savings and operational efficiency gains and reduced call handling time for aftersales and support teams, as reported by the deployment notes.
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Insurance | 1700 | $200M | Canada | AMC Technology | AMC Technology DaVinci | Call Center | 2022 | n/a |
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