List of Amdocs CXI Customers
Amdocs
625 Maryville Centre Drive Suite 200,
Saint Louis, 63141, MO,
United States
Saint Louis, 63141, MO,
United States
1 314-212-7000
Professional Services
29058
$5.0B
Since 2010, our global team of researchers has been studying Amdocs CXI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Amdocs CXI for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Amdocs CXI for Customer Analytics include: AT&T, a United States based Communications organisation with 146040 employees and revenues of $122.43 billion, Telkom, a South Africa based Communications organisation with 9868 employees and revenues of $2.24 billion, Consumer Cellular, a United States based Communications organisation with 2400 employees and revenues of $600.0 million and many others.
Contact us if you need a completed and verified list of companies using Amdocs CXI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Amdocs CXI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AT&T | Communications | 146040 | $122.4B | United States | Amdocs | Amdocs CXI | Customer Analytics | 2025 | n/a |
In 2025 AT&T was publicly referenced by Amdocs as a user of the connectX SaaS platform and associated AI-driven customer experience enhancements, including Amdocs CXI, within a Customer Experience/CRM use case in the United States. The announcement tied AT&T to Amdocs connectX and amAIz offerings, and therefore implies use of Amdocs CXI capabilities for customer experience and CRM operations supporting MVNO and MVNE product contexts.
Amdocs CXI is described in this context as delivering Customer Experience Insights functionality drawn from Amdocs AI and data portfolio, with inferred configuration focused on analytics, real-time experience scoring, and AI-driven insight generation for customer interactions. The implementation narrative centers on Amdocs CXI providing experience analytics, event-driven insight feeds, and orchestration inputs for downstream CRM workflows, consistent with Customer Experience/CRM category capabilities.
Operational coverage is aligned with Amdocs public references to connectX and amAIz for MVNO and MVNE offerings, indicating Amdocs CXI usage scoped to customer-facing and partner-facing product lines within AT&T in the United States. Integrations are described at the platform level, where connectX acts as the SaaS delivery layer and amAIz supplies AI models and data services that surface Customer Experience Insights via Amdocs CXI.
Governance and process implications inferred from the announcement include the need to embed Amdocs CXI outputs into existing CRM and service operations workflows, and to establish data and model governance for AI-driven insights. The narrative highlights cross-functional alignment between product, customer care, and data teams to operationalize Customer Experience Insights from Amdocs CXI within AT&T environments.
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Consumer Cellular | Communications | 2400 | $600M | United States | Amdocs | Amdocs CXI | Customer Analytics | 2025 | n/a |
In 2025, Consumer Cellular expanded a multi-year agreement with Amdocs to deploy Amdocs CXI as part of the amAIz suite and the Amdocs AI & Data Platform to enhance CRM/customer-experience capabilities. Consumer Cellular Amdocs CXI CRM/customer-experience supports business functions focused on MVNO onboarding automation and customer experience management through real-time analytics and personalization.
The implementation centers on Amdocs Customer Experience Insights, configured to provide real-time predictive analytics, customer segmentation, and personalization workflows. These functional capabilities are aligned with standard CRM/customer-experience workflows, enabling event driven decisioning, profile enrichment, and campaign orchestration to surface individualized experiences during the MVNO onboarding and service lifecycle.
Amdocs CXI is integrated with Consumer Cellular's EnablerIQ MVNE capabilities to streamline MVNO onboarding and operations, enabling operational teams to access predictive signals during partner activation and post activation support. The deployment is scoped to United States operations and targets MVNO onboarding, commercial operations, and customer care processes as primary operational coverage.
Governance follows the expanded multi-year contract model announced in 2025, with phased delivery through the amAIz suite components and the AI & Data Platform to embed CXI insights into operational workflows. Outcomes explicitly stated in the announcement include streamlined MVNO onboarding and operations and capability to drive real-time, predictive analytics and personalized customer experiences via Amdocs CXI.
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Telkom | Communications | 9868 | $2.2B | South Africa | Amdocs | Amdocs CXI | Customer Analytics | 2025 | n/a |
In 2025, Telkom implemented Amdocs CXI as part of a cloud-native Customer Experience Suite deployment to complete a BSS/CRM transformation. The Telkom Amdocs CXI BSS/CRM implementation supports roughly 25 million mobile and wireline customers in South Africa and centers on unified digital commerce and care journeys to accelerate time-to-market.
The deployment uses Amdocs Customer Experience Suite CES as a cloud-native, modular platform, with Amdocs CXI referenced as the analytics and insights capability within that suite. Configuration emphasis was placed on digital commerce orchestration and customer care workflows, reflecting typical BSS and CRM functional patterns such as billing aligned commerce flows and customer profile consolidation.
Operational coverage spans Telkom’s digital commerce, customer care, product management, and BSS teams across South Africa, with the implementation scoped to manage both mobile and wireline customer lifecycles. The implementation narrative indicates module usage inferred for Customer Experience Insights, instrumenting analytics and journey-level visibility as part of the broader CES deployment.
Governance and process alignment were organized to centralize BSS and CRM workflows on the Amdocs platform, enabling unified commerce and care operations. The deployment completed in 2025 is described as enabling unified digital commerce and care journeys and faster time-to-market through the cloud-native Amdocs Customer Experience Suite and Amdocs CXI.
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Buyer Intent: Companies Evaluating Amdocs CXI
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Amdocs CXI. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Amdocs CXI for Customer Analytics include:
- Pricewaterhousecoopers China, a China based Professional Services organization with 19417 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Amdocs CXI Coverage
Amdocs CXI is a Customer Analytics solution from Amdocs.
Companies worldwide use Amdocs CXI, from small firms to large enterprises across 21+ industries.
Organizations such as AT&T, Telkom and Consumer Cellular are recorded users of
Amdocs CXI for Customer Analytics.
Companies using Amdocs CXI are most concentrated in Communications, with adoption spanning over 21 industries.
Companies using Amdocs CXI are most concentrated in United States and South Africa, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Amdocs CXI across Americas, EMEA, and APAC.
Companies using Amdocs CXI range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 66.67%, and global enterprises with 10,000+ employees - 33.33%.
Customers of Amdocs CXI include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Amdocs CXI customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Analytics.