List of Amdocs SmartOps Customers
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Since 2010, our global team of researchers has been studying Amdocs SmartOps customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Amdocs SmartOps for AI Frameworks and Libraries from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Amdocs SmartOps for AI Frameworks and Libraries include: Bharti Airtel India, a India based Communications organisation with 24420 employees and revenues of $22.00 billion, Vodafone Idea (Vi), a India based Communications organisation with 9670 employees and revenues of $5.03 billion and many others.
Contact us if you need a completed and verified list of companies using Amdocs SmartOps, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Amdocs SmartOps customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bharti Airtel India | Communications | 24420 | $22.0B | India | Amdocs | Amdocs SmartOps | AI Frameworks and Libraries | 2021 | n/a |
In 2021, Bharti Airtel India implemented Amdocs SmartOps, Apps Category: . The initiative combined Amdocs SmartOps with a bespoke Customer Frustration Index to monitor and measure real-time customer experience against operational KPIs, supporting Airtel’s Zero Failure objective across ordering, billing and payments workflows.
Amdocs designed a federated AIOps architecture and advanced automation flows, delivering proactive monitoring, machine learning based predictions, self-healing and zero-touch operations. The implementation included real-time visualization and hooks and plugins into multiple BSS applications to extract statistics for the Customer Frustration Index, which is a weighted average of six operational parameters covering new orders, change orders, SIM replacements, service resumption, online payments and bill dispatch timelines.
The deployment used a hybrid automation model to avoid vendor lock-in, routing ticket autohealing either to Airtel’s ServiceNow instance or to Amdocs Amily based on predefined rules. Amdocs delivered end-to-end design, development, testing, deployment and maintenance under SmartOps managed services, providing Level 2 operations support for end-to-end business processes and Level 3 maintenance for billing systems, while aligning automation lifecycles and dataset management to TM Forum’s AIOps toolkits and Business Process Framework eTOM.
Governance incorporated a software lifecycle for automation aligned to TM Forum’s AIOps framework and federated visibility across the billing stack, with 20 service flows mapped and visualized to date. Results reported by Airtel and Amdocs include a drop in the Customer Frustration Index from 1.2 to 0.2, a 60% reduction in call center volumes in six months, 90% fewer order fallouts with 92% of fallouts resolved via automation, 99% of bills delivered within 24 hours, 100% accuracy for self‑service bill payments, more than 50 system fixes delivered by Level 3 maintenance and nearly 80% of Level 4 tickets resolved in under two hours.
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Vodafone Idea (Vi) | Communications | 9670 | $5.0B | India | Amdocs | Amdocs SmartOps | AI Frameworks and Libraries | 2019 | n/a |
In 2019, Vodafone Idea (Vi) centralized postpaid retail and enterprise operations by adopting Amdocs SmartOps as part of the Amdocs Service Monetization Software Suite. Apps Category Vodafone Idea Amdocs SmartOps supports consolidation of postpaid billing and service monetization functions across mobile and fixed line business functions for retail and enterprise customers.
The implementation configured Amdocs SmartOps to operate alongside Amdocs Service Monetization Software Suite, leveraging SmartOps capabilities for automation, machine learning driven operational improvement, and continuous DevOps delivery cycles. Amdocs SmartOps was provisioned to support on premise, cloud or hybrid environments, and the engagement emphasized short development and deployment cycles and an adaptation of Site Reliability Engineering methodologies for digitalized operations.
Operational coverage targeted the merged entity postpaid population across retail and enterprise lines, with the project scope explicitly covering mobile and fixed line postpaid services and the consolidation of Idea postpaid operations onto Amdocs platforms. The deployment was executed under a managed services model that had been supporting Vodafone postpaid customers, enabling unified service monetization workflow orchestration and automated billing and customer care integration points as described by the vendor.
Governance and rollout were structured for rapid cutover without business disruption, using SmartOps operational runbooks, SRE influenced incident and reliability controls, and DevOps release cadences to accelerate new plan and bundle introduction. The program was positioned to streamline and further automate and digitalize postpaid operations, with stated outcomes of faster bill delivery, more accurate billing, and a more consistent digital customer experience for the operator's postpaid subscriber base.
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