List of Amex GBT Egencia Customers
American Express Global Business Travel
666 3rd Avenue 4th Floor,
New York, 10017, NY,
United States
New York, 10017, NY,
United States
1 646-344-1290
Professional Services
18000
$2.7B
Since 2010, our global team of researchers has been studying Amex GBT Egencia customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Amex GBT Egencia for Travel Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Amex GBT Egencia for Travel Management include: Reckitt Benckiser, a United Kingdom based Consumer Packaged Goods organisation with 37900 employees and revenues of $19.45 billion, Expedia, a United States based Professional Services organisation with 16500 employees and revenues of $13.69 billion, Coca-Cola Consolidated, a United States based Consumer Packaged Goods organisation with 15000 employees and revenues of $6.20 billion, OTR Group, a Australia based Retail organisation with 6500 employees and revenues of $2.81 billion, Rotork, a United Kingdom based Manufacturing organisation with 3500 employees and revenues of $1.02 billion and many others.
Contact us if you need a completed and verified list of companies using Amex GBT Egencia, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Coca-Cola Consolidated | Consumer Packaged Goods | 15000 | $6.2B | United States | American Express Global Business Travel | Amex GBT Egencia | Travel Management | 2019 | n/a |
In 2019, Coca-Cola Consolidated implemented Amex GBT Egencia for Business Travel, beginning the engagement in October 2019 and completing the implementation in a 12 week rollout across the United States. The deployment consolidated booking and reporting touchpoints to modernize the company travel program and accelerate online adoption.
Configuration work focused on Egencia’s change management and reporting capabilities, with functional emphasis on online booking workflows, traveler engagement processes, and spend control configurations. Implementation activities included policy configuration, user onboarding programs, and deployment of reporting dashboards to support procurement and travel program stewardship.
Operational coverage targeted Coca-Cola Consolidated’s United States travel operations and impacted corporate travel coordinators, frequent travelers, and procurement stakeholders. Amex GBT Egencia was positioned as the primary Business Travel application for booking, itinerary management, and centralized spend visibility.
Governance changes emphasized centralized travel policy enforcement and program-level reporting, using Egencia’s change management to drive user adoption. The 12 week rollout and subsequent reporting capabilities delivered increased online adoption, higher traveler engagement, and improved spend control as stated by the program notes.
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Expedia | Professional Services | 16500 | $13.7B | United States | American Express Global Business Travel | Amex GBT Egencia | Travel Management | 2019 | n/a |
In 2019 Expedia Group centralized its global corporate travel on Amex GBT Egencia, consolidating fragmented points of sale from 65 to 25 and asserting a single platform for travel procurement. The Apps Category "" was the designated classification for the implementation and Amex GBT Egencia was explicitly restated as the deployed application name.
The implementation focused on core travel management capabilities within Amex GBT Egencia, including negotiated hotel rate program configuration, unused ticket tracking, and analytics-driven reporting. Configuration work emphasized policy controls, rate program entitlements, and consolidated booking and reporting workflows to support procurement and travel operations.
Integrations were executed with Expedia Group HR and personnel systems to centralize traveler profiles and improve traveler safety and visibility across regions, enabling consolidated traveler data for duty of care and booking compliance. Operational coverage for the rollout was global and aligned with procurement and travel program governance, linking centralized booking channels with company policies and negotiated supplier contracts.
Governance changes included centralizing travel program management and reducing local point of sale fragmentation, with revised workflow ownership between travel procurement, HR, and finance. The implementation produced analytics-driven savings and travel management outcomes, with $7M in travel management savings reported for 2019, and maintained a focus on ongoing rate program management and unused ticket reconciliation.
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OTR Group | Retail | 6500 | $2.8B | Australia | American Express Global Business Travel | Amex GBT Egencia | Travel Management | 2023 | n/a |
In 2023 Viva Energy implemented Amex GBT Egencia as a Business Travel Management solution to centralize corporate travel operations and support a rapid increase in domestic travel demand. The program was scoped company wide to prioritize an intuitive online booking platform, elevated support for complex offline bookings, dedicated account management, and alignment with enterprise sustainability goals.
The implementation covered configuration of traveller profiles, comprehensive but flexible travel policy settings, and guidance on payment forms, with account management and implementation teams handling onboarding and change management activities. Amex GBT Egencia provided near real time data and reporting dashboards, enabling standard monthly analytics reports and visibility into booking behaviour and emissions related to business travel.
Operational coverage emphasized online adoption and traveller experience, reporting a 96% online booking rate and a 90% customer satisfaction score among travellers, demonstrating strong end user uptake and channel shift to self‑service booking. Strategic account management delivered insights used by procurement and travel leadership to review travel spend and identify policy and sourcing opportunities.
Governance changes centered on centralized reporting, monthly analytics distribution, and ongoing account manager support to optimize policy and programme performance. Financial outcomes cited in the implementation notes include savings quantified in the hundreds of thousands of dollars, and sustainability monitoring used Egencia reporting to gauge progress against long term net zero objectives.
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Reckitt Benckiser | Consumer Packaged Goods | 37900 | $19.4B | United Kingdom | American Express Global Business Travel | Amex GBT Egencia | Travel Management | 2023 | n/a |
In 2023 Reckitt Benckiser deployed Amex GBT Egencia as its Travel Management platform to consolidate a decentralized, offline travel program into a single online booking and reporting platform across its global operations. The deployment positioned Amex GBT Egencia as the core Travel Management application supporting procurement led travel governance and operational booking workflows for procurement and travel teams.
The implementation configured online booking and centralized reporting modules, and instrumented procurement visibility and analytics capabilities to surface spend patterns and compliance exceptions. Amex GBT Egencia was used to enforce travel policy through booking rules and reporting workflows, aligning booking behavior with procurement policies and standard travel management processes.
The program integrated an HR feed to ensure employee data and eligibility flowed into the travel platform, supporting authorization, traveler profile synchronization, and policy applicability across regions. Operational scope covered Reckitt Benckiser global operations and impacted procurement, HR and corporate travel functions, consolidating disparate local booking practices into a unified platform.
Procurement led governance restructured approval workflows and reporting cadences to drive policy compliance and analytics driven decision making. The centralized Amex GBT Egencia reporting and analytics capability enabled Reckitt to identify savings opportunities, with $3.4M in reported savings realized in 2024.
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Rotork | Manufacturing | 3500 | $1.0B | United Kingdom | American Express Global Business Travel | Amex GBT Egencia | Travel Management | 2017 | n/a |
In 2017 Rotork implemented Amex GBT Egencia as its enterprise Travel Management platform. The deployment ran alongside a global Microsoft Dynamics 365 program and addressed centralized travel booking and control for multiple Group Functions and international sites.
Amex GBT Egencia was configured to manage booking workflows and to provide transaction-level travel data into the corporate expense and project accounting fabric. The implementation was integrated with SAP Concur for expense claiming and aligned with Project Accounting in Microsoft Dynamics 365, while reporting and reconciliation workflows connected to OneStream FP&A and Sage 200.
Operational coverage included finance, project teams, HR and procurement across Rotork headquarters and distributed sites, with rollout coordinated through group level governance. Delegation of authority and approval level monitoring were enforced to control travel approvals and supplier spend. The program also supported the initiation of auditable actuals reporting and the first use of project accounting in D365, outcomes that contributed to auditors approving the 2023 actuals reporting process.
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Buyer Intent: Companies Evaluating Amex GBT Egencia
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Amex GBT Egencia. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Amex GBT Egencia for Travel Management include:
- RedcapTour Co, a South Korea based Professional Services organization with 290 Employees
- University of Tennessee, a United States based Education company with 8110 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Amex GBT Egencia Coverage
Amex GBT Egencia is a Travel Management solution from American Express Global Business Travel.
Companies worldwide use Amex GBT Egencia, from small firms to large enterprises across 21+ industries.
Organizations such as Reckitt Benckiser, Expedia, Coca-Cola Consolidated, OTR Group and Rotork are recorded users of
Amex GBT Egencia for Travel Management.
Companies using Amex GBT Egencia are most concentrated in Consumer Packaged Goods, Professional Services and Retail, with adoption spanning over 21 industries.
Companies using Amex GBT Egencia are most concentrated in United Kingdom, United States and Australia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Amex GBT Egencia across Americas, EMEA, and APAC.
Companies using Amex GBT Egencia range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 40%, and global enterprises with 10,000+ employees - 60%.
Customers of Amex GBT Egencia include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Amex GBT Egencia customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Travel Management.