List of Ameyo Omnichannel Contact Center Solutions Customers
Exotel
Maruthi Infotech Center, 2nd Floor, Tower A, 540, 100 Feet Rd, Krishna Reddy Layout, Amarjyoti Layout, Domlur,
Bengaluru, 560071,
India
Bengaluru, 560071,
India
91 80 889 19888
Professional Services
1000
$49M
Since 2010, our global team of researchers has been studying Ameyo Omnichannel Contact Center Solutions customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ameyo Omnichannel Contact Center Solutions for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ameyo Omnichannel Contact Center Solutions for Call Center include: Swiggy, a India based Professional Services organisation with 6000 employees and revenues of $1.36 billion, Department of Transport (DoT), Abu Dhabi, a United Arab Emirates based Transportation organisation with 1100 employees and revenues of $150.0 million, Startrek Logistics, a India based Distribution organisation with 900 employees and revenues of $92.0 million, Dalex Finance, a Ghana based Banking and Financial Services organisation with 3000 employees and revenues of $35.0 million and many others.
Contact us if you need a completed and verified list of companies using Ameyo Omnichannel Contact Center Solutions , including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dalex Finance | Banking and Financial Services | 3000 | $35M | Ghana | Ameyo | Ameyo Omnichannel Contact Center Solutions | Call Center | 2019 | n/a |
In 2019 Dalex Finance implemented Ameyo Omnichannel Contact Center Solutions as its Cloud Contact Center platform. The deployment targeted Dalex Finance contact center operations in Ghana and was completed on time, with the transition executed with zero downtime to avoid service disruption.
The implementation delivered an omnichannel agent desktop and consolidated customer data into a single view to enable contextual conversations, moving the organization from a predominantly voice-based call center toward a multichannel engagement model. Configuration emphasized unified interaction logging, intelligent routing and queuing, and agent-facing customer context to support higher quality customer conversations.
Ameyo Omnichannel Contact Center Solutions was integrated with Dalex Finance existing customer data sources and sales workflows to centralize records and support customer-facing sales activities. Operational coverage included contact center agents and sales teams, with workflows updated to incorporate omnichannel queuing and contextual handoffs between channels.
Governance focused on standardized contact handling procedures and agent scripting to ensure consistent contextual engagement, with a phased rollout that preserved continuity of service. Outcomes explicitly reported included on-time implementation, zero-downtime transition, a single customer view for agents, and improved sales closures driven by more contextual conversations.
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Department of Transport (DoT), Abu Dhabi | Transportation | 1100 | $150M | United Arab Emirates | Ameyo | Ameyo Omnichannel Contact Center Solutions | Call Center | 2011 | n/a |
In 2011 the Department of Transport Abu Dhabi implemented Ameyo Omnichannel Contact Center Solutions as a Cloud Contact Center to automate interaction management within its contact operations. The deployment targeted automation of inbound voice interactions and consolidation of omnichannel routing to streamline contact handling for the department's service unit.
Ameyo Omnichannel Contact Center Solutions was configured with automated voice response workflows, interaction management, and reporting and quality monitoring capabilities. Functional configuration emphasized interactive voice response automation to reduce call handling time, centralized interaction logging to support agent workflows, and analytics-driven reporting for operational visibility.
Operational coverage focused on the Department of Transport Abu Dhabi contact center unit and frontline service teams, with the Cloud Contact Center providing centralized monitoring of voice interactions and agent performance. The implementation supported process-level oversight through reporting and quality monitoring, enabling supervisors to observe adherence to service workflows and to prioritize improvements.
Governance changes established quality monitoring routines and reporting cadences to track process metrics and inform service adjustments. Outcomes recorded by the Department included reduced call handling time and enhanced unit productivity, and the reporting and quality monitoring feature enabled DoT to track processes and improvise services.
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Startrek Logistics | Distribution | 900 | $92M | India | Ameyo | Ameyo Omnichannel Contact Center Solutions | Call Center | 2013 | n/a |
In 2013, Startrek Logistics implemented Ameyo Omnichannel Contact Center Solutions as a Cloud Contact Center to centralize customer service and contact center operations in India, aligning with the company’s distribution business and a roughly 900 person workforce. The deployment targeted the customer service function and aimed to provide a configurable, enterprise class contact handling layer for voice and digital engagement.
Implementation work centered on telephony and call flow programming, with Ameyo Omnichannel Contact Center Solutions configured for omnichannel routing, programmable call flows, agent desktop workflows, and queue management. Functional configuration emphasized inbound voice routing and scripted call flows to reflect business processes, while standard contact center capabilities were applied for agent routing, session handling, and operational reporting.
Governance was organized to support incremental customization as the organization evolved, placing configuration control with customer service operations to permit ongoing tuning of call flows and telephony. A stakeholder from SPOTON reinforced the vendor fit, noting We wanted a flexible solution with customization as our organization progressed, Ameyo understood our business well and programmed the call flow and the telephony, I think it’s incredible, attributed to Sharmistha Majumdar General Manager Customer Service at Spoton. Specific quantitative outcomes were not provided in the source notes.
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Swiggy | Professional Services | 6000 | $1.4B | India | Ameyo | Ameyo Omnichannel Contact Center Solutions | Call Center | 2020 | n/a |
In 2020 Swiggy implemented Ameyo Omnichannel Contact Center Solutions to modernize its Call Center and centralize Contact Center Operations across India. The deployment addressed operational challenges including lack of CTI integration, lack of centralized architecture, and high call drops while scaling customer support for online food ordering.
The technical architecture used a hybrid topology with a centralized main server hosted in Bangalore and distributed call servers at multiple regional locations. Ameyo Omnichannel Contact Center Solutions was configured with CTI capabilities, single sign-on and click-to-call to streamline agent workflows, and outbound conferencing functionality to bridge customers and merchants for high-value interactions.
Integrations were implemented with Swiggy’s in-house CRM to provide screen pop and contextual routing, and with Freshdesk to route mobile app issues, refund and cashback related queries into the ticketing workflow. Operational coverage expanded from an initial 250 agents to 400 agents across more than 15 locations, aligning the Call Center application with contact routing, ticket escalation, and merchant coordination processes.
Governance changes centered on unified authentication and standardized call handling workflows, reducing agent steps through click-to-call and SSO while enabling conference-based escalation for complex cases. The implementation delivered explicit operational outcomes, with 95% of calls answered within 20 seconds and an 80% improvement in agent utilization, while supporting geographic expansion of Swiggy’s Contact Center footprint.
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Buyer Intent: Companies Evaluating Ameyo Omnichannel Contact Center Solutions
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FAQ - APPS RUN THE WORLD Ameyo Omnichannel Contact Center Solutions Coverage
Ameyo Omnichannel Contact Center Solutions is a Call Center solution from Ameyo.
Companies worldwide use Ameyo Omnichannel Contact Center Solutions , from small firms to large enterprises across 21+ industries.
Organizations such as Swiggy, Department of Transport (DoT), Abu Dhabi, Startrek Logistics and Dalex Finance are recorded users of
Ameyo Omnichannel Contact Center Solutions for Call Center.
Companies using Ameyo Omnichannel Contact Center Solutions are most concentrated in Professional Services, Transportation and Distribution, with adoption spanning over 21 industries.
Companies using Ameyo Omnichannel Contact Center Solutions are most concentrated in India, United Arab Emirates and Ghana, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Ameyo Omnichannel Contact Center Solutions across Americas, EMEA, and APAC.
Companies using Ameyo Omnichannel Contact Center Solutions range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 75%, and global enterprises with 10,000+ employees - 0%.
Customers of Ameyo Omnichannel Contact Center Solutions include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Ameyo Omnichannel Contact Center Solutions customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.