List of Annex Cloud Customer Experience Manager Customers
McLean, 22102, VA,
United States
Since 2010, our global team of researchers has been studying Annex Cloud Customer Experience Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Annex Cloud Customer Experience Manager for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Annex Cloud Customer Experience Manager for Customer Experience include: Zenni Optical, a United States based Manufacturing organisation with 1250 employees and revenues of $400.0 million, Vivobarefoot, a United Kingdom based Retail organisation with 120 employees and revenues of $36.0 million, Skis .com, a United States based Retail organisation with 200 employees and revenues of $19.0 million and many others.
Contact us if you need a completed and verified list of companies using Annex Cloud Customer Experience Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Annex Cloud Customer Experience Manager customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Skis .com | Retail | 200 | $19M | United States | Annex Cloud | Annex Cloud Customer Experience Manager | Customer Experience | 2018 | n/a | In 2018 Skis .com implemented Annex Cloud Customer Experience Manager to centralize user generated content and social commerce for its United States retail site, aligning the deployment with Customer Experience Management objectives. The Annex Cloud Customer Experience Manager rollout prioritized Ratings & Reviews, Q&A, and onsite social contests to capture customer feedback and drive engagement across product detail pages and promotional content areas. Configuration focused on Ratings & Reviews ingestion and moderation workflows, Q&A submission and response flows, and contest entry capture and display, consistent with Customer Experience Management functional patterns for user generated content. The implementation included contest mechanics and on‑site presentation layers to surface UGC, and the case study indicates subsequent expansion into Loyalty and Visual Commerce modules as follow on rollouts. Operational scope was the Skis .com ecommerce site in the United States, with primary business functions impacted including ecommerce merchandising, digital marketing, and customer experience. The Annex Cloud Customer Experience Manager implementation produced measurable engagement outcomes reported in the case study, including a greater than 20% increase in site traffic and a 51% year over year lift in contest entries. | |
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Vivobarefoot | Retail | 120 | $36M | United Kingdom | Annex Cloud | Annex Cloud Customer Experience Manager | Customer Experience | 2016 | n/a | In 2016 Vivobarefoot deployed Annex Cloud Customer Experience Manager to support referral-driven customer acquisition in the United Kingdom, focusing on referral marketing / acquisition capabilities. The implementation was scoped to e-commerce advocacy and order generation objectives and was positioned to capture referral attribution from social interactions and sign-on activity. Configuration centered on Annex Cloud Customer Experience Manager modules for Sharing & Referrals and Social Login, enabling referral link generation, social authentication-based acquisition, and advocacy sharing workflows. The implementation included standard referral tracking and reward-rule configuration, and configuration of social login flows to reduce friction in account creation and convert social visits into attributable orders. Operational coverage targeted the e-commerce and marketing teams in the UK, with campaign and rewards administration workflows established for ongoing program management. Governance emphasized campaign configuration, referral validation rules, and reporting cadence to marketing stakeholders, aligning reward rules with order capture and customer advocacy objectives. Annex Cloud's published materials cite a 10:1 ROI and a 38% increase in orders attributed to the referral and social login work described in their Vivobarefoot case reference. These outcomes are reported by Annex Cloud in connection with the Annex Cloud Customer Experience Manager deployment for referral marketing / acquisition. | |
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Zenni Optical | Manufacturing | 1250 | $400M | United States | Annex Cloud | Annex Cloud Customer Experience Manager | Customer Experience | 2017 | n/a | In 2017 Zenni Optical implemented Annex Cloud Customer Experience Manager within the Visual Commerce/product-pinning Apps Category to support a visual commerce engagement across its e-commerce presence. The Annex Cloud Customer Experience Manager deployment was used to instrument product-level visual pin creation and distribution workflows tied to Zenni Optical product pages and catalog entries. Configuration focused on the product pinning and visual commerce capabilities, including automated image-to-SKU mapping, content ingestion pipelines for user and product imagery, and front-end pin rendering to surface visual assets alongside product detail pages. The implementation aligned typical customer experience management modules with catalog synchronization and merchandising workflows to scale pin generation across the catalog. Operational ownership rested with e-commerce and marketing functions, with rollout executed as an incremental catalog-wide pinning program. Third-party case listings document the specific outcome of 30,000+ product pins created in less than 60 days and indicate the initiative generated highly qualified traffic in the United States, reflecting the deployment scope and the behavioral engagement focus of the Annex Cloud Customer Experience Manager implementation. |
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