List of Appian IDP Customers

Appian

7950 Jones Branch Drive,
McLean, 22102, VA,
United States

https://www.appian.com/

1 703-442-8844

Professional Services

2033

$617M

Since 2010, our global team of researchers has been studying Appian IDP customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Appian IDP for Intelligent Document Processing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Appian IDP for Intelligent Document Processing include: Bank of America, a United States based Banking and Financial Services organisation with 213207 employees and revenues of $113.00 billion, First Republic Bank, a United States based Banking and Financial Services organisation with 7200 employees and revenues of $5.77 billion, Bank of the West, a United States based Banking and Financial Services organisation with 9261 employees and revenues of $2.75 billion, Bendigo and Adelaide Bank Group, a Australia based Banking and Financial Services organisation with 4762 employees and revenues of $1.26 billion, Riyadh Airports Company, a Saudi Arabia based Transportation organisation with 1200 employees and revenues of $256.0 million and many others.

Contact us if you need a completed and verified list of companies using Appian IDP, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Appian IDP customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
Addiko Bank	Banking and Financial Services	2475	$248M	Austria	Appian	Appian IDP	Intelligent Document Processing	2018	n/a	In 2018 Addiko Bank implemented Appian IDP in the Apps Category to simplify retail loan intake and accelerate credit decisioning. The deployment focused on automating end to end loan processing workflows and introducing time to yes decisioning for consumer and small business lending. The implementation targeted Addiko's regional operations across South and Eastern Europe, aligning application logic with the bank's lending policy and customer servicing functions. Appian IDP was configured to capture and process application documents, extract structured data, and feed that data into automated underwriting flows and case management. The solution combined workflow orchestration, rule based decisioning and exception routing to support loan officer review and final approval steps. Configuration emphasized faster straight through processing where possible and human in the loop reviews for higher risk cases. Governance aligned process owners in lending, credit risk and customer service to the new Appian IDP workflows, with role based approvals and operational service level objectives aimed at a three working day time to yes. As implemented, Addiko decreased average customer waiting time by half and achieved lending decisions within three working days, unlocking large savings and improving the bank's competitiveness, a change noted to influence banking practices in South and Eastern Europe. Operational coverage centered on loan origination and credit decisioning with ongoing oversight from the bank's lending governance team.
Bank of America	Banking and Financial Services	213207	$113.0B	United States	Appian	Appian IDP	Intelligent Document Processing	2021	n/a	In 2021, Bank of America implemented Appian IDP under the Intelligent Document Processing category to support mortgage document handling across the loan lifecycle. Bank of America Appian IDP Intelligent Document Processing supports mortgage operations by ingesting and managing Conventional, FHA and VA loans from origination through post closing, and by handling document preparation, quality assurance review and deferment processing for existing customers. The Appian IDP deployment emphasized document ingestion, automated classification and data extraction, manual data entry workflows for exceptions, and QA review queues. Appian IDP was configured to log reviewed loan documentation directly into the system, create case records for individual loans, capture extracted metadata for downstream processing and route documents into supervised review and approval workflows. Operational coverage included origination, underwriting support, closing and post closing activities as well as loan servicing tasks related to deferments and modifications. The implementation focused on standardizing document review and logging practices across mortgage processing teams, with role based access controls, audit trail capture and defined reviewer handoffs to ensure traceability of data entry and QA decisions. Governance changes centered on formalizing review checkpoints and document handling procedures within Appian IDP, embedding quality assurance steps into routing logic and instituting consistent documentation standards for Conventional, FHA and VA loan files. The rollout prioritized workflow orchestration and case management capabilities of Appian IDP to reduce variability in document preparation, review and logging across the bank's mortgage operations.
Bank of the West	Banking and Financial Services	9261	$2.8B	United States	Appian	Appian IDP	Intelligent Document Processing	2018	n/a	In 2018 Bank of the West implemented Appian IDP Apps Category. The deployment concentrated on automating document intake and case orchestration for commercial credit card and Reserve line loan applications within the bank's commercial servicing operations. Appian IDP was configured to capture incoming documents, extract structured and unstructured data, apply validation rules and route cases to commercial processors for manual verification. Functional capabilities described in the implementation included document capture, optical character recognition, field extraction, validation checkpoints and workflow routing to case queues, with Appian IDP surfacing extracted fields and source images for reviewer confirmation. Operational coverage targeted the bank's commercial loan processing teams, where a commercial processor reviews applications for credit cards and Reserve line loans, confirms completeness and supporting documents, and sends the reviewed loan to booking. Governance centered on role based case ownership, document staging and a review to booking handoff as the primary operational control.
	Banking and Financial Services	4762	$1.3B	Australia	Appian	Appian IDP	Intelligent Document Processing	2019	n/a
	Banking and Financial Services	500	$70M	United States	Appian	Appian IDP	Intelligent Document Processing	2015	n/a
	Banking and Financial Services	7200	$5.8B	United States	Appian	Appian IDP	Intelligent Document Processing	2016	n/a
	Banking and Financial Services	300	$56M	United States	Appian	Appian IDP	Intelligent Document Processing	2020	n/a
	Transportation	1200	$256M	Saudi Arabia	Appian	Appian IDP	Intelligent Document Processing	2018	n/a
	Banking and Financial Services	41	$7M	Australia	Appian	Appian IDP	Intelligent Document Processing	2025	n/a

Showing 1 to 9 of 9 entries

Buyer Intent: Companies Evaluating Appian IDP

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Appian IDP. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Appian IDP for Intelligent Document Processing include:

Bytes 'N Colours Australia, a Australia based Manufacturing organization with 10 Employees
Tech Tammina, a United States based Professional Services company with 520 Employees

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