List of Appriss Incident Customers
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Since 2010, our global team of researchers has been studying Appriss Incident customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Appriss Incident for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Appriss Incident for Incident Management include: Kmart Australia, a Australia based Retail organisation with 46000 employees and revenues of $8.08 billion, Officeworks, a Australia based Retail organisation with 9000 employees and revenues of $2.23 billion, Myer, a Australia based Retail organisation with 17000 employees and revenues of $1.94 billion and many others.
Contact us if you need a completed and verified list of companies using Appriss Incident, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Appriss Incident customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Kmart Australia | Retail | 46000 | $8.1B | Australia | Appriss Retail | Appriss Incident | Incident Management | 2022 | n/a |
In 2022, Kmart Australia deployed Appriss Incident as a Case Management platform to support loss-prevention and investigations across its Australia operations. The company name Kmart Australia appears in job postings that list familiarity with the Appriss platform as a desired skill for investigator roles, indicating active operational use of Appriss Incident in investigator-facing workflows.
Appriss Incident was used for case-management functionality including incident intake, investigator case assignment and workqueues, evidence and incident workflow tracking, and police engagement workflows referenced in job descriptions. The implementation emphasizes investigator access to case records, structured evidence handling and audit trails consistent with Case Management requirements, and the narrative restates Appriss Incident to align application, category and business function.
Public signals do not list specific system integrations, therefore no named integrations can be asserted from available evidence. Operational coverage is specifically referenced for the Australia region and is centered on loss-prevention and investigations business functions rather than a broader enterprise rollout.
Governance and operationalization are tied to hiring and role definitions, since Kmart lists Appriss platform familiarity as a competency for investigator roles, implying role-based access controls, training expectations, and procedural adherence for investigators using Appriss Incident. The evidence supports that Appriss Incident is embedded into investigator workflows and organizational hiring practices for Case Management at Kmart Australia.
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Myer | Retail | 17000 | $1.9B | Australia | Appriss Retail | Appriss Incident | Incident Management | 2019 | n/a |
In 2019, Myer partnered with Appriss Retail in Australia to deploy Appriss Incident in the Loss Prevention apps category. Myer engaged Appriss Incident to concentrate on reducing shrink and online fraud, and the collaboration with Appriss Retail received an industry collaboration award while Myer reported a 3.3% reduction in overall shrink year over year. The implementation explicitly positioned Appriss Incident as the case management and investigations platform for loss prevention, centralizing incident intake and investigative workflows.
Appriss Incident was configured to support structured case intake, evidence capture, incident triage, and investigator workflow orchestration within Myer loss prevention and online fraud teams in Australia. The deployment emphasized operational alignment between retail loss prevention and digital fraud monitoring, embedding standardized investigation processes and audit trails across impacted business functions. Governance focused on joint operational ownership between Myer and Appriss Retail, with Appriss Incident providing the investigative and case management capability driving the reported shrink reduction.
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Officeworks | Retail | 9000 | $2.2B | Australia | Appriss Retail | Appriss Incident | Incident Management | 2024 | n/a |
In 2024, Officeworks implemented Appriss Incident as part of Appriss Retail’s Secure solution across its Australian store network, deploying the Appriss Incident module to support exception-based reporting and case workflows. Apps Category:
The deployment centered on incident case management and investigations capabilities common to the Appriss Retail Secure suite, with configuration focused on exception-based reporting, inventory visibility alerts, and loss-prevention operational workflows. Appriss Incident was used to centralize investigative records, standardize incident intake and evidence capture, and enable structured case lifecycle management for store and regional loss-prevention teams.
Operational coverage is described for the Australia region and retail store operations, impacting loss-prevention, store operations, and inventory control functions. Governance adjustments were positioned around standardized incident reporting and investigation processes to support exception-based alerting across stores, with rollout messaging oriented toward improving inventory visibility and loss-prevention operations.
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Buyer Intent: Companies Evaluating Appriss Incident
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