List of Ascend SmartTouch ECM Customers
Portland, 97232, OR,
United States
Since 2010, our global team of researchers has been studying Ascend SmartTouch ECM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ascend SmartTouch ECM for Document Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ascend SmartTouch ECM for Document Management include: Healthfirst, a United States based Insurance organisation with 5800 employees and revenues of $2.50 billion, United Supermarkets, LLC, a United States based Retail organisation with 11000 employees and revenues of $2.20 billion, Martin Luther King, Jr. Community Hospital, a United States based Healthcare organisation with 2000 employees and revenues of $400.0 million, Carlisle, a United States based Retail organisation with 250 employees and revenues of $22.0 million and many others.
Contact us if you need a completed and verified list of companies using Ascend SmartTouch ECM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Ascend SmartTouch ECM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Carlisle | Retail | 250 | $22M | United States | Ascend Software | Ascend SmartTouch ECM | Document Management | 2018 | n/a |
In 2018, Carlisle LLC implemented Ascend SmartTouch ECM to automate Accounts Payable workflows and reduce processing friction across its finance organization. The deployment was scoped to the Accounts Payable department of the retail business and aligned with an Enterprise Content Management approach to codify invoice handling, approvals, and exception processing.
The implementation bundled Ascend SmartTouch AIR, SmartTouch AP, and Ascend SmartTouch ECM to deliver out of the box invoice capture, automated validation, routing, and approval workflows, along with policy enforcement and exception handling. Configuration emphasized minimal customization and prebuilt business automation, allowing Ascend SmartTouch ECM to provide content repository services, workflow orchestration, and audit trail capabilities typical of Enterprise Content Management solutions.
Integration work focused on real time connectivity with Carlisle LLCs ERP for invoice validation and transactional synchronization, enabling automated routing and approvals to reflect ERP master data and posting rules. Operational coverage remained centered on AP and finance functions in support of retail operations, streamlining repetitive manual tasks and centralizing invoice processing pipelines.
Governance and rollout emphasized control of AP costs and expedited invoice throughput using packaged workflows and validation rules, with a stated objective of reducing manual effort and creating new efficiencies. The implementation approach highlighted vendor delivered, ready made modules to avoid lengthy customization and to accelerate time to value for Ascend SmartTouch ECM within Carlisle LLCs finance organization.
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Healthfirst | Insurance | 5800 | $2.5B | United States | Ascend Software | Ascend SmartTouch ECM | Document Management | 2018 | n/a |
In 2018 Healthfirst implemented Ascend SmartTouch ECM to modernize Accounts Payable operations, deploying Ascend SmartTouch AIR, SmartTouch AP, and the Ascend SmartTouch ECM in the ECM category to centralize invoice processing and document management. The initiative targeted Healthfirsts Accounts Payable department and was intended to automate invoice validation, routing, approvals, storage, policy enforcement, and exception processing.
The deployment used Ascend Softwares complete and fully integrated suite across cloud and on premise configurations, configuring capture and classification, automated workflow routing, approval orchestration, and electronic archive capabilities. Configuration emphasized AP automation capabilities typical for invoice lifecycle management, including automated validation rules and exception queues to reduce manual paper handling and redundant tasks.
Integrations included real time integration for its ERP to enable status synchronization, invoice posting handoffs, and archival linkage between AP transactions and the financial ledger. Operational coverage was explicitly focused on Accounts Payable within the insurance business function, with document visibility and control extended to AP stakeholders to support policy enforcement and exception processing.
Governance and process restructuring centered on formalizing approval workflows, enforcing invoice validation rules, and establishing exception handling procedures to improve collaboration across AP teams. Stated outcomes for Healthfirst included reducing costs, modernizing operations, enhancing collaboration, eliminating redundant processes, and improving document visibility and control as part of the business process automation effort.
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Martin Luther King, Jr. Community Hospital | Healthcare | 2000 | $400M | United States | Ascend Software | Ascend SmartTouch ECM | Document Management | 2018 | n/a |
In 2018 Martin Luther King, Jr. Community Hospital deployed Ascend SmartTouch ECM as part of a broader effort to streamline operations and control costs using Enterprise Content Management capabilities. The deployment of Ascend SmartTouch ECM was positioned to reduce paper handling and improve document visibility and control across finance operations while supporting clinical priorities by freeing staff time for patient care.
The implementation included Ascend’s SmartTouch AIR and SmartTouch AP modules alongside Ascend SmartTouch ECM to automate Accounts Payable workflows. Functional configuration focused on automated invoice receipt, validation and coding, policy enforcement, and exception processing, applying business rules and workflow orchestration to remove redundant manual tasks and standardize processing steps.
Operationally the scope centered on the Accounts Payable department and adjacent finance and administrative functions within the hospital. The platform was integrated in real time with the hospital ERP to ensure invoice lifecycle events and coded data synchronized with financial ledgers, and to provide centralized document repositories for auditability and improved document retrieval.
Governance activities emphasized standardizing and automating business processes, enforcing invoice and approval policies, and restructuring exception handling workflows to route issues to defined owners. The Ascend SmartTouch platform was intended to lower operational and IT costs, increase financial and operational efficiencies, and enable staff to spend more time on patient care through reduced manual processing and improved process control.
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Retail | 11000 | $2.2B | United States | Ascend Software | Ascend SmartTouch ECM | Document Management | 2017 | n/a |
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