List of Ascend SmartTouch Travel and Expense Customers
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United States
Since 2010, our global team of researchers has been studying Ascend SmartTouch Travel and Expense customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ascend SmartTouch Travel and Expense for Expense Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ascend SmartTouch Travel and Expense for Expense Management include: Sutter Health, a United States based Healthcare organisation with 53000 employees and revenues of $13.20 billion, Memorial Hermann Healthcare System, a United States based Healthcare organisation with 34000 employees and revenues of $7.80 billion, Saia, a United States based Transportation organisation with 15300 employees and revenues of $3.21 billion, Panda Restaurant Group, a United States based Leisure and Hospitality organisation with 40000 employees and revenues of $3.00 billion, Gundersen Health System, a United States based Healthcare organisation with 7621 employees and revenues of $1.27 billion and many others.
Contact us if you need a completed and verified list of companies using Ascend SmartTouch Travel and Expense, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ERP Financial Management software purchases.
The Ascend SmartTouch Travel and Expense customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ERP Financial Management software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Charlotte Russe | Retail | 8700 | $80M | United States | Ascend Software | Ascend SmartTouch Travel and Expense | Expense Management | 2016 | n/a |
In 2016 Charlotte Russe implemented Ascend SmartTouch Travel and Expense to standardize its Travel and Expense Management Software capabilities across corporate finance and travel program administration. The Ascend SmartTouch Travel and Expense installation was positioned to centralize expense software management, corporate travel account management, and contractor expense workflows under a single application.
The implementation emphasized core Travel and Expense Management Software functions, including electronic expense reporting, receipt capture, policy enforcement, and multi level approval workflows. Configuration work included role based approval routing, expense policy rule sets, and automated expense report validation to support both employee and contractor submissions.
Operational coverage included corporate finance, procurement and the team responsible for contractor management and corporate travel account management, with the application used to standardize processes for corporate and contingent workforce travel and expense activity. The deployment supported departmental ownership of policy and approvals while providing audit trails and record retention aligned with internal finance controls.
Governance and process changes centered on consolidating expense policy stewardship and travel account administration into the group that manages contractor engagement and expense software management. Ascend SmartTouch Travel and Expense was adopted as the primary Travel and Expense Management Software to enforce consistent workflows and centralized administration across those business functions.
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Gundersen Health System | Healthcare | 7621 | $1.3B | United States | Ascend Software | Ascend SmartTouch Travel and Expense | Expense Management | 2013 | n/a |
In 2013 Gundersen Health System implemented Ascend SmartTouch Travel and Expense from Ascend Software, a Travel and Expense Management Software, to automate and centralize their T&E process. The deployment represented an expansion of Gundersen Health System's Ascend investment alongside existing Ascend ECM and Ascend AP Imaging and Automation Solution, extending vendor alignment across finance and document management functions.
Ascend SmartTouch Travel and Expense was configured to support standard travel and expense management workflows, including employee expense reporting, electronic receipt capture, policy enforcement, approval routing, and audit trail generation. The implementation emphasized configurable policy controls and approval chains to align with healthcare travel rules and institutional expense policies.
The project was executed to operate in tandem with Gundersen's accounts payable and document imaging landscape, leveraging the vendor commonality with Ascend ECM and AP Imaging and Automation Solution to streamline document flow between expense reporting and invoice processing. Operational scope targeted finance, accounts payable, and departmental travel coordinators to consolidate T&E intake and reduce manual reconciliation work.
Governance was structured around centralized policy administration, role based approval workflows, and documented audit capabilities to support compliance and internal review. Training and process standardization accompanied rollout to ensure consistent expense submission and approval behavior across affected business functions.
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Memorial Hermann Healthcare System | Healthcare | 34000 | $7.8B | United States | Ascend Software | Ascend SmartTouch Travel and Expense | Expense Management | 2012 | n/a |
In 2012 Memorial Hermann Healthcare System implemented Ascend SmartTouch Travel and Expense, deploying the Ascend SmartTouch Travel and Expense application as a Travel and Expense Management Software to address high-volume invoice processing within its finance organization. The implementation targeted accounts payable operations across Memorial Hermann, an integrated healthcare system with approximately 34,000 employees, focusing on invoice capture, approval orchestration, and ERP posting workflows.
The implementation centered on Ascend’s SmartTouch AP capabilities and Hands Free AP automation, configured to capture invoices electronically from the OB10 e-Invoicing network and to route invoices for approval with no manual intervention. Ascend SmartTouch Travel and Expense was configured to provide instant visibility into delay points in the invoice approval and processing steps, and to enforce electronic approval signatures prior to integrating invoices into Memorial Hermann’s ERP AP solution.
Integration work included a direct electronic feed from OB10 into Ascend’s invoice processing pipeline and a controlled handoff to Memorial Hermann’s ERP AP solution after electronic approvals were obtained. Operational coverage emphasized the accounts payable and finance business functions, with the solution instrumenting approval workflows, exception routing, and visibility dashboards for approvers and AP analysts.
Governance changes focused on automating approval gating so that invoices only post to the ERP after electronic signatures were captured, eliminating manual data entry of invoices. Outcomes reported as part of the deployment included invoices being processed in a fraction of the time and cost, instant visibility to approval delays, and elimination of manual invoice data entry.
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Leisure and Hospitality | 40000 | $3.0B | United States | Ascend Software | Ascend SmartTouch Travel and Expense | Expense Management | 2013 | n/a |
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Transportation | 15300 | $3.2B | United States | Ascend Software | Ascend SmartTouch Travel and Expense | Expense Management | 2013 | n/a |
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Healthcare | 53000 | $13.2B | United States | Ascend Software | Ascend SmartTouch Travel and Expense | Expense Management | 2018 | n/a |
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Buyer Intent: Companies Evaluating Ascend SmartTouch Travel and Expense
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