List of Ascend SmartTouch Travel and Expense Customers
Ascend Software
160 NE 6th Avenue Suite 400,
Portland, 97232, OR,
United States
Portland, 97232, OR,
United States
1 888-327-2363
Professional Services
70
$9M
Since 2010, our global team of researchers has been studying Ascend SmartTouch Travel and Expense customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ascend SmartTouch Travel and Expense for Expense Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ascend SmartTouch Travel and Expense for Expense Management include: Sutter Health, a United States based Healthcare organisation with 53000 employees and revenues of $13.20 billion, Memorial Hermann Healthcare System, a United States based Healthcare organisation with 34000 employees and revenues of $7.80 billion, Saia, a United States based Transportation organisation with 15300 employees and revenues of $3.21 billion, Panda Restaurant Group, a United States based Leisure and Hospitality organisation with 40000 employees and revenues of $3.00 billion, Gundersen Health System, a United States based Healthcare organisation with 7621 employees and revenues of $1.27 billion and many others.
Contact us if you need a completed and verified list of companies using Ascend SmartTouch Travel and Expense, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ERP Financial Management software purchases.
The Ascend SmartTouch Travel and Expense customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ERP Financial Management software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Charlotte Russe | Retail | 8700 | $80M | United States | Ascend Software | Ascend SmartTouch Travel and Expense | Expense Management | 2016 | n/a |
In 2016 Charlotte Russe implemented Ascend SmartTouch Travel and Expense to standardize its Travel and Expense Management Software capabilities across corporate finance and travel program administration. The Ascend SmartTouch Travel and Expense installation was positioned to centralize expense software management, corporate travel account management, and contractor expense workflows under a single application.
The implementation emphasized core Travel and Expense Management Software functions, including electronic expense reporting, receipt capture, policy enforcement, and multi level approval workflows. Configuration work included role based approval routing, expense policy rule sets, and automated expense report validation to support both employee and contractor submissions.
Operational coverage included corporate finance, procurement and the team responsible for contractor management and corporate travel account management, with the application used to standardize processes for corporate and contingent workforce travel and expense activity. The deployment supported departmental ownership of policy and approvals while providing audit trails and record retention aligned with internal finance controls.
Governance and process changes centered on consolidating expense policy stewardship and travel account administration into the group that manages contractor engagement and expense software management. Ascend SmartTouch Travel and Expense was adopted as the primary Travel and Expense Management Software to enforce consistent workflows and centralized administration across those business functions.
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Gundersen Health System | Healthcare | 7621 | $1.3B | United States | Ascend Software | Ascend SmartTouch Travel and Expense | Expense Management | 2013 | n/a |
In 2013 Gundersen Health System implemented Ascend SmartTouch Travel and Expense from Ascend Software, a Travel and Expense Management Software, to automate and centralize their T&E process. The deployment represented an expansion of Gundersen Health System's Ascend investment alongside existing Ascend ECM and Ascend AP Imaging and Automation Solution, extending vendor alignment across finance and document management functions.
Ascend SmartTouch Travel and Expense was configured to support standard travel and expense management workflows, including employee expense reporting, electronic receipt capture, policy enforcement, approval routing, and audit trail generation. The implementation emphasized configurable policy controls and approval chains to align with healthcare travel rules and institutional expense policies.
The project was executed to operate in tandem with Gundersen's accounts payable and document imaging landscape, leveraging the vendor commonality with Ascend ECM and AP Imaging and Automation Solution to streamline document flow between expense reporting and invoice processing. Operational scope targeted finance, accounts payable, and departmental travel coordinators to consolidate T&E intake and reduce manual reconciliation work.
Governance was structured around centralized policy administration, role based approval workflows, and documented audit capabilities to support compliance and internal review. Training and process standardization accompanied rollout to ensure consistent expense submission and approval behavior across affected business functions.
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Memorial Hermann Healthcare System | Healthcare | 34000 | $7.8B | United States | Ascend Software | Ascend SmartTouch Travel and Expense | Expense Management | 2012 | n/a |
In 2012 Memorial Hermann Healthcare System implemented Ascend SmartTouch Travel and Expense, deploying the Ascend SmartTouch Travel and Expense application as a Travel and Expense Management Software to address high-volume invoice processing within its finance organization. The implementation targeted accounts payable operations across Memorial Hermann, an integrated healthcare system with approximately 34,000 employees, focusing on invoice capture, approval orchestration, and ERP posting workflows.
The implementation centered on Ascend’s SmartTouch AP capabilities and Hands Free AP automation, configured to capture invoices electronically from the OB10 e-Invoicing network and to route invoices for approval with no manual intervention. Ascend SmartTouch Travel and Expense was configured to provide instant visibility into delay points in the invoice approval and processing steps, and to enforce electronic approval signatures prior to integrating invoices into Memorial Hermann’s ERP AP solution.
Integration work included a direct electronic feed from OB10 into Ascend’s invoice processing pipeline and a controlled handoff to Memorial Hermann’s ERP AP solution after electronic approvals were obtained. Operational coverage emphasized the accounts payable and finance business functions, with the solution instrumenting approval workflows, exception routing, and visibility dashboards for approvers and AP analysts.
Governance changes focused on automating approval gating so that invoices only post to the ERP after electronic signatures were captured, eliminating manual data entry of invoices. Outcomes reported as part of the deployment included invoices being processed in a fraction of the time and cost, instant visibility to approval delays, and elimination of manual invoice data entry.
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Panda Restaurant Group | Leisure and Hospitality | 40000 | $3.0B | United States | Ascend Software | Ascend SmartTouch Travel and Expense | Expense Management | 2013 | n/a |
In 2013, Panda Restaurant Group implemented Ascend SmartTouch Travel and Expense, an Expense Management application. Panda Restaurant Group was already an Ascend SmartTouch AP Imaging & Automation and ECM customer, and the Travel and Expense deployment extended that vendor footprint within the finance technology stack.
The Ascend SmartTouch Travel and Expense implementation was configured to support core expense management workflows including expense reporting, receipt capture and attachment, policy enforcement, and multi-step approval routing. The deployment leveraged existing Ascend SmartTouch AP Imaging & Automation and ECM capabilities to centralize document capture and to associate receipts and invoices with expense transactions and AP workflows.
Operational coverage targeted Panda Restaurant Group's multi-concept operations across Panda Inn, Panda Express and Hibachi-San, spanning over 1,500 units with close to 20,000 associates in 42 states and Puerto Rico. Governance centered on finance and accounts payable controls, with approval workflows and policy configuration managed at the corporate level to align travel program management with AP imaging and enterprise content management processes.
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Saia | Transportation | 15300 | $3.2B | United States | Ascend Software | Ascend SmartTouch Travel and Expense | Expense Management | 2013 | n/a |
In 2013, Saia implemented Ascend SmartTouch Travel and Expense as its Expense Management solution to centralize travel and expense processing across the organization. The deployment targeted finance, travel management, and accounts payable functions within Saia, with role based access and approver hierarchies to control employee spend and reimbursements.
The Ascend SmartTouch Travel and Expense implementation encompassed core Expense Management modules including expense reporting, automated policy enforcement, multi level workflow approvals, corporate card reconciliation, and mobile receipt capture. Configuration work focused on policy rule engines, configurable approval routing, and standardized expense itemization to support corporate travel and employee reimbursement workflows.
Operational integration emphasized financial posting and accounts payable handoffs through general ledger interfaces and supplier payment channels, alongside data feeds from corporate card programs and travel vendors where available. The architecture centralized expense processing in a shared application tier with electronic receipt storage and audit trails to support transaction validation and compliance controls.
Governance was organized under corporate finance with defined approval matrices, exception workflows, and auditor access, accompanied by process standardization and end user training to align expense submission and approval behavior. Ascend SmartTouch Travel and Expense was positioned as the transactional system for expense capture and approval, integrating travel and expense workflows into Saia finance controls.
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Healthcare | 53000 | $13.2B | United States | Ascend Software | Ascend SmartTouch Travel and Expense | Expense Management | 2018 | n/a |
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Buyer Intent: Companies Evaluating Ascend SmartTouch Travel and Expense
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FAQ - APPS RUN THE WORLD Ascend SmartTouch Travel and Expense Coverage
Ascend SmartTouch Travel and Expense is a Expense Management solution from Ascend Software.
Companies worldwide use Ascend SmartTouch Travel and Expense, from small firms to large enterprises across 21+ industries.
Organizations such as Sutter Health, Memorial Hermann Healthcare System, Saia, Panda Restaurant Group and Gundersen Health System are recorded users of
Ascend SmartTouch Travel and Expense for Expense Management.
Companies using Ascend SmartTouch Travel and Expense are most concentrated in Healthcare, Transportation and Leisure and Hospitality, with adoption spanning over 21 industries.
Companies using Ascend SmartTouch Travel and Expense are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Ascend SmartTouch Travel and Expense across Americas, EMEA, and APAC.
Companies using Ascend SmartTouch Travel and Expense range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 66.67%.
Customers of Ascend SmartTouch Travel and Expense include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Ascend SmartTouch Travel and Expense customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Expense Management.