List of Ascensos Call Centre Service Customers
Motherwell, ML1 3AT,
United Kingdom
Since 2010, our global team of researchers has been studying Ascensos Call Centre Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ascensos Call Centre Service for Professional Services from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ascensos Call Centre Service for Professional Services include: John Lewis & Partners, a United Kingdom based Retail organisation with 69000 employees and revenues of $14.96 billion, Pentland Brands, a United Kingdom based Retail organisation with 76000 employees and revenues of $8.00 billion, SharkNinja, a United States based Consumer Packaged Goods organisation with 3688 employees and revenues of $5.53 billion, Wickes, a United Kingdom based Retail organisation with 8000 employees and revenues of $1.59 billion and many others.
Contact us if you need a completed and verified list of companies using Ascensos Call Centre Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Ascensos Call Centre Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
John Lewis & Partners | Retail | 69000 | $15.0B | United Kingdom | Ascensos | Ascensos Call Centre Service | Professional Services | 2023 | n/a |
In 2023, John Lewis & Partners engaged Ascensos Call Centre Service to deliver outsourced customer contact and CX services across the United Kingdom. The engagement is a CRM/contact centre outsourcing engagement focused on retail customer support and technology enabled experience improvements under a five year, seven figure per annum contract awarded to Ascensos.
Ascensos Call Centre Service was provisioned to deliver general contact centre and customer care services consistent with CRM/contact centre outsourcing, including omnichannel contact routing, agent desktop workflows, case management, and quality assurance processes. Configuration work emphasized front line retail support workflows, escalation paths, scheduling and capacity planning to align agent activity with retail customer care demands.
The contract began in 2023 with Ascensos expected to expand capacity and create up to 500 jobs across its UK operations, signaling a phased operational scale up and multi site delivery posture across the United Kingdom. The deployment footprint centers on retail customer support and includes provisions for additional technology enabled experience improvements over the five year term.
Governance was structured around the five year outsourcing agreement with commercial terms at seven figure per annum, enabling phased rollouts, operational reviews and service level agreement based performance governance typical of large scale contact centre outsourcing. Ascensos Call Centre Service therefore centralizes outsourced CRM/contact centre outsourcing delivery for John Lewis & Partners, bringing contact centre operations and customer care functions under a single external delivery model.
|
 |
Pentland Brands | Retail | 76000 | $8.0B | United Kingdom | Ascensos | Ascensos Call Centre Service | Professional Services | 2017 | n/a |
In 2017 Pentland Brands implemented Ascensos Call Centre Service, Apps Category . The deployment established Ascensos Call Centre Service as a centralized contact centre channel for retail customer enquiries directed by Pentland Brands.
The implementation used a physical facility in Cowes on the Isle of Wight where the first intake of 60 team members began handling inbound telephone, email and online enquiries. Core capabilities implemented included inbound voice routing, multichannel email handling, online enquiry intake and agent staffing and scheduling aligned to retail operating rhythms.
Operational scope reflected a shared services contact centre model, with the Cowes facility handling enquiries on behalf of a range of major retailers including JD Sports, Game and Argos, which required brand aware queue segmentation and client specific handling procedures. Governance and rollout followed a phased staffing ramp, starting with the initial cohort of 60 agents and operational coordination between site management and client retail contacts.
Primary business functions impacted included customer service operations, workforce management and front line retail support, with the Ascensos Call Centre Service providing the operational platform for inbound customer engagement and queue orchestration.
|
 |
SharkNinja | Consumer Packaged Goods | 3688 | $5.5B | United States | Ascensos | Ascensos Call Centre Service | Professional Services | 2023 | n/a |
In 2023, SharkNinja deployed the Ascensos Call Centre Service as a CX/contact-centre (CRM) engagement delivered from Ascensos’ Trinidad and Tobago operation. The engagement entered live delivery in 2023 and is staffed by customer care teams based in Trinidad plus additional Ascensos global sites, with Ascensos advisors collaborating directly with SharkNinja leadership at the client Boston headquarters to align frontline service and product knowledge.
The implementation uses Ascensos Call Centre Service to provide customer care and product support capabilities, including frontline contact handling, product knowledge enablement, and case resolution workflows inferred from the engagement scope. Configuration emphasis was on agent enablement and knowledge alignment, with operational scripting and service workflows designed to reflect SharkNinja product support requirements.
Operational coverage centers on customer care and product support functions, with the Ascensos Call Centre Service supporting ongoing advisor collaboration and knowledge transfer with SharkNinja leadership in Boston. Governance and rollout were executed through coordinated onshore leadership engagement and nearshore delivery coordination in Trinidad, with live operations established in 2023 to sustain frontline service and product knowledge alignment.
|
 |
|
Retail | 8000 | $1.6B | United Kingdom | Ascensos | Ascensos Call Centre Service | Professional Services | 2020 | n/a |
|
Buyer Intent: Companies Evaluating Ascensos Call Centre Service
- Sutherland, a United States based Professional Services organization with 40000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||