List of Ascom Ofelia Customers
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Since 2010, our global team of researchers has been studying Ascom Ofelia customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ascom Ofelia for Task Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ascom Ofelia for Task Management include: Korian, a France based Healthcare organisation with 60000 employees and revenues of $4.83 billion, Morris Care, a United Kingdom based Healthcare organisation with 525 employees and revenues of $116.0 million, Newchem Italy, a Italy based Life Sciences organisation with 202 employees and revenues of $82.0 million, Majesticare United Kingdom, a United Kingdom based Healthcare organisation with 320 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using Ascom Ofelia, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Ascom Ofelia customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Korian | Healthcare | 60000 | $4.8B | France | Ascom | Ascom Ofelia | Task Management | 2022 | n/a |
In 2022, Korian deployed Alexa Smart Properties integrated with Ascom Ofelia across several French long-term care properties to extend resident-facing voice interactions into clinical alert flows. The deployment uses Ascom Ofelia as the central Task Management application to capture voice-initiated resident requests and convert them into actionable tasks for care teams. Initial rollouts were reported in 2022 by Ascom and Amazon, indicating Ofelia as the targeted alert-management platform.
Implementation configured Ascom Ofelia to ingest Alexa Smart Properties events, create task records, assign tasks to care roles and surface notifications on staff handsets and dashboards. Configuration emphasized task creation, prioritization and escalation workflows consistent with Task Management functional terminology, with audit trails and timestamped task histories to support care coordination. The Ascom Ofelia implementation aligned voice event mapping to existing alert queues and mobile notification channels to ensure requests surfaced in clinical workflows.
Integrations explicitly included Alexa Smart Properties feeding Ascom Ofelia alert-management queues, with operational coverage across multiple Korian properties in France and impact focused on frontline nursing and resident services. Governance changes centered on routing rules, role-based task assignment and updated notification protocols to shift resident-to-staff request handling into a managed Task Management stream. Korian Ascom Ofelia Task Management supports resident care and nursing operations while aiming to enhance long-term care resident experience and operational efficiency as stated in vendor communications.
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Majesticare United Kingdom | Healthcare | 320 | $15M | United Kingdom | Ascom | Ascom Ofelia | Task Management | 2023 | n/a |
In 2023, Majesticare United Kingdom deployed Ascom Ofelia as part of a long term care resident response and Task Management program at its Cavendish Park site in the United Kingdom. The deployment is positioned as an operational response management implementation focused on resident response and routine task orchestration for nursing and care teams.
Ascom Ofelia was implemented to provide task creation, prioritization and escalation workflows aligned with care delivery patterns, and configured to generate actionable tasks from alarm events. The Ascom Ofelia implementation leverages Response Management capabilities to convert resident calls into tracked tasks, apply priority rules for non emergency versus urgent events, and drive staff notifications and acknowledgements through mobile endpoints.
The site uses Ascom Ofelia together with Myco4 for alarm and task orchestration, reflecting an integrated architecture where Ascom Ofelia performs response management and Myco4 serves as the mobile alarm and communication endpoint. Operational coverage centers on resident response and routine care task handling across the Cavendish Park facility, impacting nursing staff workflows and care operations.
Governance and rollout were reported in 2023 as a site level deployment with operational performance reporting. The Ascom customer story reports a reduction in non emergency response times by 3 minutes 49 seconds and an improvement in the proportion of non emergency calls answered within five minutes by approximately ten percent, outcomes recorded following the Ascom Ofelia and Myco4 deployment.
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Morris Care | Healthcare | 525 | $116M | United Kingdom | Ascom | Ascom Ofelia | Task Management | 2022 | The Digital Line |
In 2022, Morris Care deployed Ascom Ofelia at its Isle Court long term care site in the United Kingdom to enable resident engagement and Task Management. The implementation focused on connecting resident touchpoints with staff task workflows, positioning Ascom Ofelia as the central orchestration layer for alerts and task distribution across the site.
Ascom Ofelia was configured to provide alert orchestration, task allocation, resident engagement flows, and notification routing consistent with Task Management capabilities. Configuration work emphasized workflow templates for common care tasks, escalation routing for unresolved alerts, and role based task assignment to nursing and accommodation staff.
The deployment integrated Amazon Alexa Smart Properties with Ascoms alert and orchestration platform, with Ascom and Amazon communications linking Alexa integration into Ascom Ofelia so voice enabled resident devices function as endpoints for alerts and requests. The Digital Line acted as the implementation partner coordinating system integration and deployment activities at Isle Court.
Governance and rollout were executed at the site level, aligning Ofelia task workflows with existing staff responsibilities and configuring escalation policies for on duty teams. The stated objective was to improve resident connectivity and streamline staff workflows, reflecting vendor communications about the solution announced in 2022.
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Life Sciences | 202 | $82M | Italy | Ascom | Ascom Ofelia | Task Management | 2024 | Techware |
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