List of Aswat Business Phone System Customers
Dubai, x,
United Arab Emirates
Since 2010, our global team of researchers has been studying Aswat Business Phone System customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Aswat Business Phone System for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Aswat Business Phone System for PBX, VoiP and Phone Systems include: Deliveroo, a United Kingdom based Distribution organisation with 135000 employees and revenues of $2.28 billion, Tabby United Arab Emirates, a United Arab Emirates based Banking and Financial Services organisation with 200 employees and revenues of $40.0 million, Mysyara United Arab Emirates, a United Arab Emirates based Automotive organisation with 75 employees and revenues of $8.0 million and many others.
Contact us if you need a completed and verified list of companies using Aswat Business Phone System, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Deliveroo | Distribution | 135000 | $2.3B | United Kingdom | Aswat | Aswat Business Phone System | PBX, VoiP and Phone Systems | 2019 | n/a |
In 2019, Deliveroo deployed the Aswat Business Phone System as a cloud PBX / CCaaS implementation to support customer service and call-tracking across its MENA operations. The deployment leveraged Aswat’s ZIWO-branded cloud business phone and contact-center capabilities to centralize inbound telephony and agent-assisted engagement workflows.
The Aswat Business Phone System implementation incorporated core cloud PBX and CCaaS features, including computer telephony integration that produced instant customer account pop-ups during agent calls, session-based call-tracking, and agent desktop routing and queue management. Configuration work focused on CTI screen-pop behavior tied to caller identity, call routing rules for regional contact centers, and basic contact-center reporting to track inbound engagement.
Integrations centered on surfacing Deliveroo customer account information and order context to agents at call time, enabling the instant customer account pop-ups described in vendor case material. Operational coverage was scoped to Deliveroo’s customer service function across MENA, instrumenting contact-center agent desktops and telephony channels to unify voice interactions with customer records and tracking data.
Governance and process changes emphasized new agent handling workflows driven by screen-pop context and standardized call-tracking procedures, with phased configuration of telephony rules and reporting for regional sites. The implementation produced improved engagement through immediate account context at the point of contact, aligning the Aswat Business Phone System with Deliveroo’s customer service and call-tracking objectives.
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Mysyara United Arab Emirates | Automotive | 75 | $8M | United Arab Emirates | Aswat | Aswat Business Phone System | PBX, VoiP and Phone Systems | 2023 | n/a |
In 2023, Mysyara United Arab Emirates implemented Aswat Business Phone System. The deployment used the Contact Center to provide omnichannel customer support, focusing on voice and WhatsApp channels across the UAE.
The implementation configured Aswat Business Phone System with contact center modules and WhatsApp integration modules, enabling omnichannel routing, agent desktop workflows, queue management, and interaction logging consistent with contact center operations. Configuration emphasized voice call handling and WhatsApp message threading to consolidate customer interactions within agent workflows.
The solution was deployed to the cloud by ASWAT ZIWO, hosting telephony and messaging services and delivering a centrally managed contact center platform. Operational scope included customer support and revenue generation workflows tied to WhatsApp, with agents in the UAE handling both voice and messaging channels.
Governance centered on centralized contact center administration, standardizing agent workflows and escalation processes during rollout. Mysyara reported a 20% increase in customer satisfaction, an NPS rise from 3.5 to 4.6, and a 10% revenue uplift attributed to WhatsApp as reported in the vendor case study.
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Tabby United Arab Emirates | Banking and Financial Services | 200 | $40M | United Arab Emirates | Aswat | Aswat Business Phone System | PBX, VoiP and Phone Systems | 2023 | n/a |
In 2023, Tabby United Arab Emirates deployed the Aswat Business Phone System to support customer care across the MENA region, leveraging contact-center / CCaaS and business phone services listed by the vendor. The deployment of Aswat Business Phone System is recorded in vendor and regional press materials as part of Tabby’s customer service infrastructure.
Configuration emphasis is on contact-center capabilities, with vendor statements explicitly noting improvements in voice routing and omnichannel customer interactions. These contact-center / CCaaS capabilities are consistent with standard session routing, interactive voice response, and agent queue management workflows described in vendor profiles.
Operational scope covers Tabby’s customer care and support functions across the MENA region, impacting front line customer service teams and contact-center operations. The Aswat Business Phone System aligns voice routing and omnichannel handling to centralize inbound customer interactions and unify agent-facing contact workflows.
Vendor materials list Tabby among ASWAT/ZIWO customers, and the public signal highlights improved voice routing and omnichannel customer interactions as the primary outcomes reported by the vendor. Governance and rollout specifics were not disclosed, the available evidence focuses on functional coverage of contact-center / CCaaS capabilities rather than detailed integration or cost disclosures.
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