List of athenaIDX Customers
athenahealth
Boston Landing, 80 Guest Street,
Boston, 2135, MA,
United States
Boston, 2135, MA,
United States
1 800-981-5084
Professional Services
7000
$2.4B
Since 2010, our global team of researchers has been studying athenaIDX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased athenaIDX for Core Admin Processing System from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using athenaIDX for Core Admin Processing System include: Dignity Health, a United States based Healthcare organisation with 55000 employees and revenues of $16.00 billion, Baystate Health, a United States based Healthcare organisation with 13000 employees and revenues of $3.10 billion, Roswell Park Comprehensive Cancer Center, a United States based Healthcare organisation with 3700 employees and revenues of $1.40 billion, Concorde Medical Group, a United States based Healthcare organisation with 100 employees and revenues of $12.0 million and many others.
Contact us if you need a completed and verified list of companies using athenaIDX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The athenaIDX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Baystate Health | Healthcare | 13000 | $3.1B | United States | athenahealth | athenaIDX | Core Admin Processing System | 1999 | n/a |
In 1999, Baystate Health implemented athenaIDX. The deployment is recorded under the Apps Category and was oriented to centralize patient accounting and payment processing functions.
athenaIDX was configured to support core revenue cycle modules including patient accounting, billing and claims workflows, cash applications and payment posting, document imaging and correspondence, and denials management. Configuration emphasized image based batch processing and verification workflows aligned with Payment and Wire posting activities documented in operational notes. The implementation supported business functions in patient financial services, accounts receivable, and back office cash applications.
Operational integrations referenced in Baystate Health documentation include connections and process handoffs with IDXTerm and SMS workflows, CSC Papers and CSC Image Viewer for scanned batch processing, HealthLogic for account research, and Fast Cash for payment routing. Day to day operations captured by the implementation covered the Cash Applications department in Springfield Massachusetts and workstreams for letters, verifications, CORs, Tricare and Veteran's Affairs payment batches. These integrations and process interfaces were used to reconcile payment batches, post payments, and surface denials and correspondence for follow up.
Governance emphasized daily reconciliation and checklist driven review of processed batches together with productivity reporting to accounts receivable and revenue cycle leadership. athenaIDX therefore served as the operational core for Baystate Health patient accounting and AR processing in 1999.
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Concorde Medical Group | Healthcare | 100 | $12M | United States | athenahealth | athenaIDX | Core Admin Processing System | 2008 | n/a |
In 2008 Concorde Medical Group implemented athenaIDX, deploying athenaIDX as the central practice management and revenue cycle application, Apps Category . The project emphasized centralized application administration and clinical documentation consolidation across the organization of roughly 100 employees, with direct accountability for practice operations and billing collections.
Implementation covered configuration of EMR templates and documentation workflows, customization of intake and point of service processes, and establishment of patient portal operations. Teams used project management discipline and Lean Six Sigma methods to design and build custom EMR templates for changing regulatory requirements, and to implement workflow improvements intended to improve operations as well as billing collections.
Operational integrations and toolset stewardship included administration level work with Athena Practice software, Phreesia patient intake software, Open Text EMR-Link lab results interface, GE Clinical Quality Reporting tools, Mitel business phone systems, eScriptmessenger, Visual Form Editor, and Spok clinical communications platform. The athenaIDX deployment supported lab related software operations and patient portal usage while interoperating with these explicit third party components to maintain clinical results flow and intake processes.
Governance centered on cross functional coordination between the central business office, clinical practices, IT, point of service personnel, billing and collections, and third party vendors. Project plans, training curricula, policy and procedure guides, user audits, and healthcare data reporting routines were developed to operationalize the system, train new hires, and surface trends for senior leadership.
AthenaIDX served as the locus for ongoing operational controls, documentation standardization, and revenue cycle activities, while the implementation maintained administrator level proficiency across the cited adjunct systems. Regular user audits and data reports were run to inform leadership and to guide continuing adjustments to workflows and training.
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Dignity Health | Healthcare | 55000 | $16.0B | United States | athenahealth | athenaIDX | Core Admin Processing System | 2020 | n/a |
In 2020, Dignity Health deployed athenaIDX, a Revenue Cycle Management application, to support its day to day revenue cycle operations. Dignity Health uses athenaIDX across the spectrum of its revenue cycle needs, from making appointments and verifying insurance to collecting copays and submitting claims.
athenaIDX Informatics is implemented as the central reporting and analytics layer, delivering reports and dashboards that provide a snapshot of revenue cycle performance and enable evaluation of daily progress against key business indicators. The medical center processes more than 800,000 claims and collects $104 million annually through workflows instrumented and monitored with athenaIDX.
Operational support for athenaIDX was concentrated around a singular application specialist who focused on reporting while also providing end user training, application support, troubleshooting, and developing enhancements related to scheduling and eligibility. Antonio Nevares, Dignity Health's Support and Training Manager for athenaIDX, noted that the departure of that employee increased operational strain on support and training functions.
Governance activities centered on daily dashboard review and ad hoc reporting to drive revenue cycle decisions, with scheduling and eligibility treated as configurable operational modules within athenaIDX. The implementation emphasizes analytics driven operational control and internal application stewardship for ongoing support, training, and incremental enhancements.
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Healthcare | 3700 | $1.4B | United States | athenahealth | athenaIDX | Core Admin Processing System | 2020 | n/a |
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Buyer Intent: Companies Evaluating athenaIDX
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating athenaIDX. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating athenaIDX for Core Admin Processing System include:
- Quasar Clinical, a United States based Healthcare organization with 10 Employees
- City of Fort Collins, a United States based Government company with 1400 Employees
- athenahealth, a United States based Professional Services organization with 7000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD athenaIDX Coverage
athenaIDX is a Core Admin Processing System solution from athenahealth.
Companies worldwide use athenaIDX, from small firms to large enterprises across 21+ industries.
Organizations such as Dignity Health, Baystate Health, Roswell Park Comprehensive Cancer Center and Concorde Medical Group are recorded users of
athenaIDX for Core Admin Processing System.
Companies using athenaIDX are most concentrated in Healthcare, with adoption spanning over 21 industries.
Companies using athenaIDX are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of athenaIDX across Americas, EMEA, and APAC.
Companies using athenaIDX range from small businesses with 0-100 employees - 25%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 50%.
Customers of athenaIDX include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified athenaIDX customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Core Admin Processing System.