List of AT&T Mobile Data Solution Customers
Dallas, 75202, TX,
United States
Since 2010, our global team of researchers has been studying AT&T Mobile Data Solution customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased AT&T Mobile Data Solution for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using AT&T Mobile Data Solution for Call Center include: Teleperformance, a France based Professional Services organisation with 420000 employees and revenues of $7.49 billion, AW North Carolina, a United States based Automotive organisation with 2200 employees and revenues of $1.00 billion, Chester County, PA, a United States based Government organisation with 2600 employees and revenues of $475.0 million and many others.
Contact us if you need a completed and verified list of companies using AT&T Mobile Data Solution, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The AT&T Mobile Data Solution customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AW North Carolina | Automotive | 2200 | $1.0B | United States | AT&T | AT&T Mobile Data Solution | Call Center | 2016 | n/a |
In 2016, AW North Carolina implemented AT&T Mobile Data Solution as a Call Center application to provision carrier-managed mobile connectivity for its automotive service operations. The deployment targeted mobile data provisioning and secure network access to support call center agents and field technicians across AW North Carolina, with the AT&T Mobile Data Solution providing SIM provisioning, data plan orchestration, and centralized endpoint management consoles.
Configuration work focused on device provisioning, administrative policy controls, and mobile network monitoring to ensure continuous remote connectivity for customer support, dispatch, and field service functions, aligning Call Center workflows with workforce mobility requirements. Operational capabilities emphasized usage controls, device lifecycle management, and policy enforcement consistent with carrier-managed mobile data solutions.
Procurement and governance reflected a vendor-led selection, AW North Carolina cited confidence in AT&T’s size and scale as the decisive factor in choosing AT&T Mobile Data Solution. Rollout governance established central administration of mobile policies and operational ownership within customer service and field operations teams in the United States.
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Chester County, PA | Government | 2600 | $475M | United States | AT&T | AT&T Mobile Data Solution | Call Center | 2014 | n/a |
In 2014 Chester County, PA deployed AT&T Mobile Data Solution in a Call Center context to extend the county enterprise network into field vehicles for the Department of Emergency Services. The program upgraded 650 emergency response vehicles, provisioning mobile connectivity to deliver operational data directly to first responders during incidents.
The implementation concentrated on vehicle-level network extension, enabling near real-time delivery of incident information, dispatch updates, and situational awareness to field personnel. AT&T Mobile Data Solution provided continuous mobile data access across the county network, supporting emergency response workflows and field-based communications.
Operational scope encompassed Chester DES and countywide first responder units with upgrade coverage across 650 vehicles, centralizing vehicle connectivity under the county enterprise network to ensure consistent information flow. The deployment delivered information quickly and reliably to first responders, improving the information delivery capability for field operations.
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Teleperformance | Professional Services | 420000 | $7.5B | France | AT&T | AT&T Mobile Data Solution | Call Center | 2010 | n/a |
In 2010 Teleperformance deployed AT&T Mobile Data Solution as a Call Center application to manage AT&T Mobile and Data Service Accounts. The AT&T Mobile Data Solution configuration focused on agent facing account management and rate plan recommendation workflows supporting inbound customer interactions.
Functional modules implemented included agent desktop workflows for account lookup and rate plan selection, scripted handling to drive first call resolution, and configurable discount and promotion workflows to present cost effective options to consumers. Quality monitoring and first call resolution enforcement were embedded in call handling processes, aligned with the stated responsibility to provide FCR on all calls to ensure quality customer service. The implementation supported development and agent access to rate plans and discounting logic for on call decision making.
Operational scope centered on customer service teams responsible for AT&T Mobile and Data Service Accounts, with a monthly governance cadence to review performance and ensure team goals were accomplished. Facilitated monthly meetings formalized coaching, issue escalation, and adjustments to scripts and discounting rules, creating a governance loop between agents and supervisors. Teleperformance used the AT&T Mobile Data Solution to centralize call handling, account servicing, and scripted customer negotiations within the Call Center environment.
Process changes included standardized scripted workflows, approval checkpoints for discounts, and a focus on first call resolution as an operational metric. These governance and workflow adjustments institutionalized responsibilities to provide suitable rate plans and to document customer interactions for ongoing quality assurance.
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Buyer Intent: Companies Evaluating AT&T Mobile Data Solution
- Tandym Group, a United States based Professional Services organization with 300 Employees
- TheBestOmer, a United States based Retail company with 25 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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