List of Augutech Omnichannel Customers
Miami, 33131, FL,
United States
Since 2010, our global team of researchers has been studying Augutech Omnichannel customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Augutech Omnichannel for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Augutech Omnichannel for Call Center include: ConvergeHub, a United States based Professional Services organisation with 20 employees and revenues of $3.0 million, Centrex Software, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million, Business Loan Leads, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Augutech Omnichannel, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Augutech Omnichannel customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Business Loan Leads | Professional Services | 10 | $1M | United States | Augutech | Augutech Omnichannel | Call Center | 2024 | n/a |
In 2024, Business Loan Leads is listed on Augutech affiliate and marketplace pages as a recommended dialer option and appears associated with the Augutech Omnichannel application in the Call Center category. The marketplace entry singles out use cases for MCA and business loan lead handling in the United States and promotes Augutech Omnichannel to increase connect rates and automate application flows.
The public listing implies use of Call Center capabilities typical to an omnichannel dialer, with inferred outbound and predictive dialing for lead follow up, campaign management and call scripting to support high velocity lead workflows. Augutech Omnichannel is represented in context of application flow automation and lead routing, which aligns with standard Call Center functional terminology for telephony orchestration, dialing engines and automated handoffs to downstream application processing.
Operationally the relationship is documented on Augutech's affiliate page and the marketplace listing, positioning Augutech Omnichannel to impact lead generation and loan application processing functions for Business Loan Leads in the United States. Specific rollout, governance structures, partner implementations and system integrations are not detailed on the public pages, the listing focuses on recommending Augutech Omnichannel as a dialer option for business lending lead handling.
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Centrex Software | Professional Services | 10 | $1M | United States | Augutech | Augutech Omnichannel | Call Center | 2024 | n/a |
In 2024 Centrex Software implemented Augutech Omnichannel as a Call Center application to extend outbound calling and compliance capabilities. Augutech documents an exclusive integration with Centrex CRM that combines Augutech power dialer capabilities, DID management and scam likely mitigation with Centrex Software's finance/MCA CRM offering for US customers, and the integration timing is estimated from public mentions in 2024.
The deployment centers on Augutech Omnichannel modules for power dialing and predictive dialing, DID and carrier feature management, and call recording with redaction controls. Configuration work inferred from product documentation and client forum references focused on dialing campaign orchestration, carrier provisioning for DID ranges, and redaction rules for recorded media to support compliance and disclosure needs.
Architecturally the implementation is consistent with a cloud hosted omnichannel service integrated at the application level into Centrex CRM, using API level linkages to synchronize lead lists, dialing controls and DID assignments. Operational coverage is targeted to US customers and is intended to align outbound connect workflows with Centrex Software's finance and merchant cash advance sales processes, keeping call metadata and recordings associated with CRM records.
Governance adjustments included formalizing outbound calling workflows, recording retention and redaction policies, and campaign approval processes to coordinate the Augutech Omnichannel dialer with Centrex CRM sales and finance teams. The integration is intended to boost connect rates and lead to fund conversion rates as stated in vendor documentation, and it embeds scam likely mitigation and carrier level controls to reduce nuisance calls as part of compliance risk management.
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ConvergeHub | Professional Services | 20 | $3M | United States | Augutech | Augutech Omnichannel | Call Center | 2023 | n/a |
In 2023, ConvergeHub integrated Augutech Omnichannel into its CRM to enhance outbound outreach for Lending and Merchant Cash Advance customers. The partnership and integration were publicly announced on August 25, 2023, and the deployment targets customer engagement workflows managed through ConvergeHub CRM.
The implementation centers on Call Center capabilities, specifically predictive dialing and power dialing combined with campaign management and real time agent controls. Augutech Omnichannel was configured to orchestrate outbound dialing sequences, manage call pacing and routing, and synchronize call dispositions back to the CRM, creating bidirectional data flows between the dialing engine and ConvergeHub records.
Operational coverage focuses on Lending and MCA customer outreach across North America, impacting outbound sales, collections, and customer success workflows. Governance emphasis is on CRM data synchronization, campaign orchestration rules, and disposition mapping to ensure consistent contact hygiene and automated updates. The integration is intended to improve connect rates and automate bidirectional data flows between Augutech Omnichannel and ConvergeHub CRM.
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