List of Auronix Platform Customers
Mexico City, 11000,
Mexico
Since 2010, our global team of researchers has been studying Auronix Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Auronix Platform for CPaaS (Communication Platform as a Service) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Auronix Platform for CPaaS (Communication Platform as a Service) include: Estafeta, a Mexico based Transportation organisation with 7000 employees and revenues of $1.00 billion, INE, a Mexico based Government organisation with 825 employees and revenues of $99.0 million, Total Box, a Mexico based Professional Services organisation with 12 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Auronix Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Estafeta | Transportation | 7000 | $1.0B | Mexico | Auronix | Auronix Platform | CPaaS (Communication Platform as a Service) | 2020 | n/a |
In 2020, Estafeta implemented the Auronix Platform, a CPaaS (Communication Platform as a Service) solution to scale customer service in Mexico at the start of the COVID-19 surge. The deployment targeted Estafeta's customer service function and contact center channels, and the transition was completed in about one month. The Auronix Platform was deployed as an omnichannel conversational layer to centralize messaging and web interactions for passenger and parcel support workflows.
The implementation configured omnichannel conversational capabilities with channel adapters for WhatsApp, Apple Business Chat, Google Business Messages, and webchat, combined with a conversational bot orchestration layer that automated over 90% of inbound queries. Core CPaaS functional modules implemented included message routing, session management, intent handling, conversational flow automation, and human escalation pathways for complex cases. The Auronix Platform's automation layer managed routine inquiry resolution and reduced manual contact center load.
Integrations focused on the messaging channel endpoints and operationalizing conversational flows across customer service teams in Mexico, with Business Messages also functioning as a user acquisition channel that delivered a 20% increase in new users. The solution preserved session continuity across channels and enabled real-time handoff to agents where escalation policies required human intervention. Operational coverage centered on national customer service operations during a high volume period in early 2020.
Rollout governance included establishing bot escalation thresholds and conversational escalation workflows to human agents, aligned to contact center operations. Reported outcomes tied directly to the Auronix Platform implementation included approximately 85% cost savings versus telephone support, a 25 point improvement in CSAT, automation of over 90% of queries via bot, and a 20% uplift in new users driven by Business Messages.
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INE | Government | 825 | $99M | Mexico | Auronix | Auronix Platform | CPaaS (Communication Platform as a Service) | 2021 | n/a |
In 2021, INE deployed the Auronix Platform to power Inés, an intelligent virtual assistant designed to inform voters in the run up to the June 6, 2021 elections. The Auronix Platform was implemented as a CPaaS (Communication Platform as a Service) solution and integrated directly with WhatsApp, forming a conversational messaging channel for official electoral communications.
The implementation combined conversational AI and message orchestration capabilities typical of CPaaS deployments, enabling campaign messaging, automated conversational flows, and high-throughput message routing to support voter information outreach across Mexico. The project was a partnership between Auronix and INE with WhatsApp integration, launched on May 23, 2021 and operated during the 2021 election period, during which Inés interacted with around 600,000 people and exchanged nearly 10 million messages.
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Total Box | Professional Services | 12 | $1M | Mexico | Auronix | Auronix Platform | CPaaS (Communication Platform as a Service) | 2019 | n/a |
In 2019 Total Box implemented the Auronix Platform to run a multichannel collections solution named Cobranza RS, classified under CPaaS (Communication Platform as a Service). Auronix built Cobranza RS to use SMS and RCS for bill payment engagement in Mexico, the campaign began in February 2019 and went live the same year.
The deployment of the Auronix Platform included messaging orchestration, RCS rich messaging templates, a scheduled campaign engine, and response tracking to support collections workflows. Configuration focused on message sequencing, customer segmentation for payment reminders, and automated inbound handling to route payer replies to collections agents.
Operational coverage centered on collections and customer engagement teams across Mexico, with the Auronix Platform functioning as the multichannel messaging layer for bill payment communications. The solution enabled interactive SMS and RCS flows and centralized orchestration and reporting within the CPaaS environment.
Rollout began in February 2019 with an in country go live later that year and iterative campaign tuning based on response analytics. The RCS program increased customer response rates by 78% and raised overall collections by 65% within three months.
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