List of Avaya Aura Application Enablement Services Customers
Avaya
350 Mt. Kemble Avenue,
Morristown, 7960, NJ,
United States
Morristown, 7960, NJ,
United States
1 866-282-9267
Professional Services
8063
$3.1B
Since 2010, our global team of researchers has been studying Avaya Aura Application Enablement Services customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya Aura Application Enablement Services for API Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya Aura Application Enablement Services for API Management include: NHS Greater Glasgow and Clyde United Kingdom, a United Kingdom based Healthcare organisation with 39369 employees and revenues of $4.19 billion, Capita, a United Kingdom based Professional Services organisation with 34500 employees and revenues of $3.13 billion, Bank of America UK, a United Kingdom based Banking and Financial Services organisation with 6497 employees and revenues of $1.80 billion, Fiserv UK, a United Kingdom based Professional Services organisation with 1000 employees and revenues of $232.0 million, Tenerity UK (formerly cxLoyalty UK), a United Kingdom based Professional Services organisation with 220 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using Avaya Aura Application Enablement Services, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bank of America UK | Banking and Financial Services | 6497 | $1.8B | United Kingdom | Avaya | Avaya Aura Application Enablement Services | API Management | 2018 | n/a |
In 2018, Bank of America UK deployed Avaya Aura Application Enablement Services as a core component of its API Management stack to support contact centre and enterprise voice workflows. The deployment was driven by the Real Time Communications team and positioned within EMEA operations, with engineering and support based in Chester and Bromley, aligning platform capabilities to line of business requirements for large call center environments.
The implementation centered on Avaya Aura Application Enablement Services as the layer exposing CTI and telephony APIs for programmatic control, event streaming, and session integration, consistent with API Management functionality. Configuration work included ACD setup, skills based routing, call flow design, and lab certification of Avaya server hardware and software versions, with ESXi and VMware used for application server design in high availability configurations.
Avaya Aura Application Enablement Services was integrated into the broader Avaya and Cisco voice estate, including Avaya AURA, CMS, AES, G650 and G450 media gateways, and Cisco Unified Communications Manager 12.5. Explicit integrations and operational interfaces included SIP integration with Avaya Session Manager, SBC management for carrier SIP trunks and DDI presentation, voice recording feeds, and analytics ingestion such as Splunk for data driven monitoring and troubleshooting.
Governance and rollout emphasized formal change management, application governance and risk governance processes, with engineering responsibilities for producing high level and low level designs, test plans, ROM and SOW estimates, bills of materials and handover to production. Project activities covered branch office design and buildout, moves and migrations, software and hardware upgrades, and ongoing operational support by the EMEA RTC Voice Engineering team to maintain platform stability and availability.
The stated operational objectives for the Avaya Aura Application Enablement Services deployment included improving operational excellence, platform stability, elimination of non permitted technology and creating reliable user experiences for Bank of America associates. Bank of America UK Avaya Aura Application Enablement Services API Management supports real time communications, contact centre orchestration and enterprise voice business functions while aligning engineering delivery to line of business transformation goals.
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Capita | Professional Services | 34500 | $3.1B | United Kingdom | Avaya | Avaya Aura Application Enablement Services | API Management | 2014 | n/a |
In 2014, Capita implemented Avaya Aura Application Enablement Services as the API Management layer for its large-scale Avaya Aura contact center and workplace voice estate. The deployment supported two distinct program tracks, Capita Workplace Services and Capita Customer Management, and was integrated into a multi-site Avaya Aura architecture spanning two main data centres and remote locations across the UK and South Africa.
The Avaya Aura Application Enablement Services implementation included duplicated AES servers across the estate, with explicit server roles described for Avaya Experience Portal and Communication Manager integration. For the Workplace Services track the environment comprised Avaya Aura 7.0 components including AVP1 hosting Communication Manager core simplex, System Manager, ASM, User Services and AES, AVP2 hosting SAL and AAM, and AVP3 at a remote site hosting ASM, User Services, AES and Communication Manager in ESS mode, alongside CMS and Avaya SBC hardware. For the Customer Management track the design included 10 duplicated Avaya Aura Enablement Services servers, 15 Avaya Experience Portal servers, AVST, and supporting monitoring servers such as VOIP Prognosis and mvIPtel.
Integrations were explicit and extensive, the Avaya Aura Application Enablement Services platform interfaced with Avaya Aura Communication Manager instances, System Manager, Session Manager, CMS with HA, Avaya Experience Portal, AVST, SBCs and session border infrastructure, and supported thousands of SIP trunks between duplex and survivable remote platforms. The Customer Management environment used three duplex Communication Manager platforms, three duplex survivable remote ESS platforms, duplex System Managers, six Session Managers to host approximately 8000 SIP trunk terminations, CMS16.3 with HA, and a mixture of G650 and G450 media gateways.
Operational scope covered contact center agents and back office users, the project supported approximately 8000 contact center agents and 5000 back office IP endpoints across both program tracks, with the Workplace Services environment accounting for about 1000 back office endpoints and 100 contact center agents split over two sites. The architecture emphasized high availability and redundancy through duplicated AES instances, duplex platform configurations and survivable remote ESS nodes, enabling central API Management for CTI, real time eventing and media control consistent with Avaya Aura Application Enablement Services capabilities.
Governance and rollout were organized around platform-level redundancy and site separation, deployments were staged across core and remote sites and aligned to the two main data centres and international remote locations. The implementation positioned Avaya Aura Application Enablement Services as the centralized API Management layer supporting integration of telephony control, contact center applications and media services across Capita’s multi-site, multi-region voice infrastructure.
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Fiserv UK | Professional Services | 1000 | $232M | United Kingdom | Avaya | Avaya Aura Application Enablement Services | API Management | 2015 | n/a |
In 2015, Fiserv UK implemented Avaya Aura Application Enablement Services as an API Management platform to enable interoperability between Fiserv Aperio and Avaya Aura Communication Manager R6.3. The deployment documented configuration steps required to connect telephony client integration components, and the implementation narrative centers on Application Enablement Services R6.3 configurations aligned with API Management functional workflows.
The implementation covered configuration of Avaya Aura Application Enablement Services and integration points with Avaya Aura Communication Manager R6.3, following Avaya administration and maintenance guidance. Functional capabilities emphasized telephony client integration, telephony control APIs, and serviceability configurations required by Fiserv Aperio, with technical documentation referenced from Avaya and Fiserv Portrait guides.
Integration scope explicitly included Fiserv Aperio and Avaya Aura Communication Manager, with configuration and interoperability testing exercised end to end. All feature functionality and serviceability test cases were completed successfully, with observations recorded in the implementation notes section referenced as Section 2.2, and additional technical references cited for ongoing administration.
Governance and operational handover relied on Avaya Aura Application Enablement Services Administration and Maintenance guidance and Fiserv telephony integration documentation, establishing runbook and configuration baselines for ongoing API Management operations. The implementation narrative focuses on architecture alignment, configuration steps, and documented testability rather than quantifiable outcomes.
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Healthcare | 39369 | $4.2B | United Kingdom | Avaya | Avaya Aura Application Enablement Services | API Management | 2018 | n/a |
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Professional Services | 220 | $40M | United Kingdom | Avaya | Avaya Aura Application Enablement Services | API Management | 2016 | n/a |
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Buyer Intent: Companies Evaluating Avaya Aura Application Enablement Services
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Avaya Aura Application Enablement Services Coverage
Avaya Aura Application Enablement Services is a API Management solution from Avaya.
Companies worldwide use Avaya Aura Application Enablement Services, from small firms to large enterprises across 21+ industries.
Organizations such as NHS Greater Glasgow and Clyde United Kingdom, Capita, Bank of America UK, Fiserv UK and Tenerity UK (formerly cxLoyalty UK) are recorded users of
Avaya Aura Application Enablement Services for API Management.
Companies using Avaya Aura Application Enablement Services are most concentrated in Healthcare, Professional Services and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using Avaya Aura Application Enablement Services are most concentrated in United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Avaya Aura Application Enablement Services across Americas, EMEA, and APAC.
Companies using Avaya Aura Application Enablement Services range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 40%, large organizations with 1,001-10,000 employees - 20%, and global enterprises with 10,000+ employees - 40%.
Customers of Avaya Aura Application Enablement Services include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Avaya Aura Application Enablement Services customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of API Management.