List of Avaya Breeze Customers
Avaya
350 Mt. Kemble Avenue,
Morristown, 7960, NJ,
United States
Morristown, 7960, NJ,
United States
1 866-282-9267
Professional Services
8063
$3.1B
Since 2010, our global team of researchers has been studying Avaya Breeze customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya Breeze for Apps Development from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya Breeze for Apps Development include: Prime Minister's Office,10 Downing Street, a United Kingdom based Government organisation with 8000 employees and revenues of $1.04 billion, Transcom Nederland, a Netherlands based Professional Services organisation with 1200 employees and revenues of $300.0 million, Transcom Worldwide UK, a United Kingdom based Professional Services organisation with 40 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Avaya Breeze, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Avaya Breeze customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Prime Minister's Office,10 Downing Street | Government | 8000 | $1.0B | United Kingdom | Avaya | Avaya Breeze | Apps Development | 2018 | n/a |
In 2018, Prime Minister's Office, 10 Downing Street implemented Avaya Breeze as part of its ANTENNA Contact Centre service to extend digital contact capabilities across government departments. The implementation is categorized as Apps Development and targeted contact centre and customer experience functions supporting citizen enquiries and case management.
The deployment integrated Avaya Breeze as the channel orchestration layer alongside Avaya Oceana and Avaya Oceanalytics, delivering the ANTENNA Contact Centre solution. Functional modules included Oceana Omni-Channel routing for phone, video and digital channels, session and workflow orchestration via Avaya Breeze, and analytics-driven customer journey visibility through Oceanalytics.
The solution was deployed as part of the ANTENNA infrastructure and used Avaya Equinox as part of its communications fabric, enabling unified management of media channels and bringing knowledge workers across the enterprise into call routing strategies. Integrations focused on multi-channel session management, contact routing, and analytics feeds to support case handling across multiple government departments.
Governance and operational changes centered on centralized contact routing, inclusion of enterprise knowledge workers in routing strategies, and unified support of customer-centric business and customer journeys across stakeholders. The implementation aimed to deliver and manage personalised and seamless customer experience and to improve customer service and case outcomes as described in the ANTENNA Contact Centre documentation.
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Transcom Nederland | Professional Services | 1200 | $300M | Netherlands | Avaya | Avaya Breeze | Apps Development | 2017 | n/a |
In 2017 Transcom Nederland implemented Avaya Breeze within an Avaya-centric contact center modernization effort categorized as Apps Development. The deployment was driven by fragmented infrastructure, limited cross-site communications and staff flexibility across Europe, outdated systems, and disparate delivery methods with multiple contracts and points of contact.
The implementation included Avaya Aura Communication Manager, Avaya Aura Contact Center, Avaya Call Management System, Avaya Contact Center Control Manager, Avaya Enablement Server, Avaya one-X Agent and Avaya Breeze. Functional configuration focused on intelligent contact center capabilities, centralized call and multimedia routing, agent desktop functionality via Avaya one-X Agent, and application-level orchestration and extensibility enabled by Avaya Breeze for custom workflow automation.
Operational architecture emphasized global consolidation of infrastructure across the world and consistent platform services for multiple European sites, enabling flexible resourcing and cross-site agent routing. The rollout consolidated disparate delivery models and provided a unified communications backbone to support contact center operations, workforce flexibility and future application development under the Avaya Breeze platform.
Governance and process changes formalized a move from multiple vendor contracts and points of contact toward a single vendor platform model, accompanied by SLA harmonization across delivery sites. Outcomes stated by the program include intelligent contact centers, flexible resourcing and infrastructure, decreased operational costs and a stepping stone for future innovation, with Avaya Breeze positioned as the core Apps Development element supporting contact center business functions.
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Transcom Worldwide UK | Professional Services | 40 | $10M | United Kingdom | Avaya | Avaya Breeze | Apps Development | 2017 | n/a |
In 2017 Transcom Worldwide UK implemented Avaya Breeze as a key element of a centralized contact center architecture, positioning the deployment within an Apps Development initiative to enable omnichannel routing and faster innovation. The implementation explicitly used the Avaya Breeze platform to add WebRTC, mobile and automation capabilities alongside established Avaya contact center components.
The deployment included Avaya Aura Communication Manager, Avaya Aura Contact Center, Avaya Call Management System, Avaya Contact Center Control Manager, Avaya Enablement Server and Avaya one-X Agent, with Avaya Breeze fronting omnichannel logic and orchestration. The solution consolidated approximately 10,000 contact center seats into a centralized hub, split across two regional systems for northern and southern Europe, with licenses and capacity moved dynamically between systems to support rapid onboarding and elastic resourcing.
Operational integration centralized landing calls, IVR, recording and routing through a Netherlands hub, with traffic routed over a British Telecom data center and the BT network via IP MPLS. The program involved Avaya business partners DatapointEurope and SPS working with Transcom architects to configure the environment, and the centralized model was applied across Transcom sites in 20 countries and over 40 locations to serve 16 European countries from the Netherlands.
Rollout followed a phased, stepping stone approach with staged migrations and a dedicated expert response team to minimize customer impact, aiming for 99.999 percent availability. Outcomes explicitly reported include decreased operational costs, higher platform stability, streamlined license and hardware utilization, faster onboarding of new locations, and expanded omnichannel capabilities including chat, email, WebRTC and mobile integration via Avaya Breeze and Avaya Equinox, enabling more advanced routing, automation and agent enablement.
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Avaya Breeze Coverage
Avaya Breeze is a Apps Development solution from Avaya.
Companies worldwide use Avaya Breeze, from small firms to large enterprises across 21+ industries.
Organizations such as Prime Minister's Office,10 Downing Street, Transcom Nederland and Transcom Worldwide UK are recorded users of
Avaya Breeze for Apps Development.
Companies using Avaya Breeze are most concentrated in Government and Professional Services, with adoption spanning over 21 industries.
Companies using Avaya Breeze are most concentrated in United Kingdom and Netherlands, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Avaya Breeze across Americas, EMEA, and APAC.
Companies using Avaya Breeze range from small businesses with 0-100 employees - 33.33%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 66.67%, and global enterprises with 10,000+ employees - 0%.
Customers of Avaya Breeze include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Avaya Breeze customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Apps Development.