List of Avaya Intuity Customers
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Since 2010, our global team of researchers has been studying Avaya Intuity customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya Intuity for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya Intuity for PBX, VoiP and Phone Systems include: CarMax, a United States based Retail organisation with 30000 employees and revenues of $26.54 billion, Vail Resorts, a United States based Leisure and Hospitality organisation with 6800 employees and revenues of $2.96 billion, The Medical University of South Carolina, a United States based Healthcare organisation with 5500 employees and revenues of $1.17 billion and many others.
Contact us if you need a completed and verified list of companies using Avaya Intuity, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Avaya Intuity customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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CarMax | Retail | 30000 | $26.5B | United States | Avaya | Avaya Intuity | PBX, VoiP and Phone Systems | 2016 | n/a |
In 2016 CarMax implemented Avaya Intuity as part of a multi-site Avaya PBX and voicemail architecture. The deployment used Avaya Intuity Intuity Audix within the PBX, VoiP and Phone Systems category to create cradle-to-grave call reporting and centralized CDR analytics across the companys contact center and telephony footprint.
Avaya Intuity Intuity Audix was deployed to provide voicemail services and to surface per-call metadata for end-to-end lifecycle reporting. The implementation centralized voicemail ingestion and CDR collection from hundreds of locations, supporting normalized call-detail records and standard call-data fields used for downstream analysis.
Operational coverage included dozens to hundreds of retail and contact center sites across the United States, oriented to marketing and operations use cases. The environment was configured to deliver consistent CDR export and to feed centralized analytics workflows, enabling analytics tooling to rely on a single canonical call data source.
Governance focused on improving call-data integrity through centralized CDR normalization and a consistent voicemail module footprint, which reduced variability in reporting inputs. The deployment improved call-data integrity and reporting for marketing and operations, and the Avaya Intuity implementation was later integrated with third-party CDR and analytics tooling to extend reporting and analytics capability.
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The Medical University of South Carolina | Healthcare | 5500 | $1.2B | United States | Avaya | Avaya Intuity | PBX, VoiP and Phone Systems | 2007 | n/a |
In 2007, The Medical University of South Carolina operated Avaya Intuity within its PBX, VoiP and Phone Systems environment. Avaya Intuity provided voicemail services and Avaya Audix voicemail functionality as part of the campus telephony estate.
The Avaya Intuity deployment covered voicemail and messaging modules configured to manage mailboxes, message storage, and operator/automated attendant interfaces, supporting clinical and administrative business functions. Configuration work emphasized mailbox provisioning, message routing and directory integration to align voice workflows with hospital and academic operations.
MUSC publicly announced plans in 2007 to adopt Avaya Modular Messaging to enable Exchange and Outlook voicemail integration, and the institution completed adoption of the new messaging platform in early 2008 to improve email integration and address end of life risk. The Avaya Intuity implementation is documented as a core component of the PBX, VoiP and Phone Systems stack at The Medical University of South Carolina, with governance changes oriented around messaging lifecycle management and email-voice interoperability.
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Vail Resorts | Leisure and Hospitality | 6800 | $3.0B | United States | Avaya | Avaya Intuity | PBX, VoiP and Phone Systems | 2009 | Avaya |
In 2009, Vail Resorts implemented Avaya Intuity in the PBX, VoiP and Phone Systems category to support reservation and guest-contact workflows across its resorts. The deployment targeted contact center and guest services in the United States and was built around an Avaya contact center stack that explicitly included Avaya INTUITY™ AUDIX voice messaging.
The implementation configured Avaya INTUITY AUDIX voicemail as a core operational module tied into call routing and agent queuing, providing voice messaging, message retrieval, and mailbox management for reservation agents and guest service teams. The contact center stack integrated voicemail with Avaya call routing capabilities to streamline inbound reservation calls, automate message handling, and support agent notification workflows.
Avaya Professional Services led the delivery and established governance for voicemail administration, message retention policies, and agent workflow changes across resort contact centers. Case materials report reduced hardware and total cost of ownership, simplified call routing, improved agent productivity, and improved customer experience, and they note active usage of Intuity Audix voicemail in reservations and guest-contact operations.
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