List of Avaya IP Office Receptionist Customers
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Since 2010, our global team of researchers has been studying Avaya IP Office Receptionist customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya IP Office Receptionist for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya IP Office Receptionist for Collaboration include: Crawford & Company United Kingdom, a United Kingdom based Insurance organisation with 1500 employees and revenues of $225.0 million, EMIS Health UK, a United Kingdom based Professional Services organisation with 1429 employees and revenues of $211.0 million, Kura, a United Kingdom based Professional Services organisation with 2318 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Avaya IP Office Receptionist, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Avaya IP Office Receptionist customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Crawford & Company United Kingdom | Insurance | 1500 | $225M | United Kingdom | Avaya | Avaya IP Office Receptionist | Collaboration | 2008 | n/a |
In 2008 Crawford & Company United Kingdom deployed Avaya IP Office Receptionist in a Collaboration role to support client-facing reception services during a May 2008 to July 2009 operational period. The implementation centered on extensive use of the Avaya soft console, the switch board telephone system, as the primary telephony interface for handling inbound calls and email queries while meeting and greeting clients and arranging meetings for Senior Management.
Avaya IP Office Receptionist functioned as the operator console within the Collaboration environment, providing standard receptionist capabilities such as console-based call handling, session management, and telephony routing consistent with reception workflows. Operational coverage included front-desk and Senior Management support and encompassed a range of administrative processes, including arranging travel and taxis, scheduling lunches for client meetings, managing postal and courier duties, placing flower orders, performing data input into Excel and Word, and upgrading the holiday calendar, with the reception team accountable for presentation and day-to-day coordination.
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EMIS Health UK | Professional Services | 1429 | $211M | United Kingdom | Avaya | Avaya IP Office Receptionist | Collaboration | 2019 | n/a |
In 2019 EMIS Health UK deployed Avaya IP Office Receptionist into its Collaboration environment to support reception and triage workflows at the Egton support site. The Avaya IP Office Receptionist implementation was positioned to provide a receptionist console and softphone capabilities for front line triage analysts and reception staff.
Configuration emphasized call handling features common to receptionist consoles, including call routing, queue management, transfer and hunt group style workflows, and softphone endpoints running on Windows 10 laptops. The deployment was operated on Dell laptops with Microsoft Office as the endpoint productivity stack, and the Avaya IP Office Receptionist was used as the primary telephony interface for support intake.
Integrations in the operational workflow included ServiceNow for incident and ticket handling and EMIS Now LiveChat for multi channel contact handoff, enabling reception staff to escalate phone or chat interactions into the ITSM queue. Staff exposure notes indicate Avaya soft phone usage was combined with LiveChat and ServiceNow to coordinate triage and routing between first and second line support tiers.
Governance and operational controls centered on weekly rotas to schedule receptionist coverage and to align call routing with support tiers, with an explicit focus on reducing the number of first and second line support calls. The implementation narrative centers on Avaya IP Office Receptionist within the Collaboration category, supporting reception, triage and support intake functions at EMIS Health UK.
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Kura | Professional Services | 2318 | $100M | United Kingdom | Avaya | Avaya IP Office Receptionist | Collaboration | 2016 | n/a |
In 2016, Kura implemented Avaya IP Office Receptionist for Collaboration to support front desk telephony and receptionist workflows. The deployment was executed alongside an infrastructure consolidation effort led by an Infrastructure Desktop Specialist in Glasgow, tied to a merger driven migration of two separate Active Directory domains into a single domain.
The technical implementation deployed Avaya IP Office Receptionist server components on a newly built VMWare environment for Avaya IP Office 10, and configured receptionist console capabilities and directory lookup functionality consistent with Collaboration platforms. Work included building a new Active Directory domain, installing Windows Server 2008 R2 domain controllers, and redesigning organizational unit structure to centralize user provisioning and telephony access control.
Operational and governance activity included creation and modification of Group Policies, standard desktop image creation and out of hours rollouts, hardware upgrades, and migrating user data to mobile devices to align endpoints with the new telephony service. Integration of Avaya IP Office Receptionist with Active Directory and the virtualized infrastructure anchored the Collaboration implementation and primarily impacted IT operations, desktop support and reception functions.
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