List of Avaya IQ Customers
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Since 2010, our global team of researchers has been studying Avaya IQ customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya IQ for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya IQ for Customer Analytics include: Kuwait Finance House, a Kuwait based Banking and Financial Services organisation with 18000 employees and revenues of $5.21 billion, Northwest Natural Gas Company, a United States based Oil, Gas and Chemicals organisation with 1173 employees and revenues of $843.0 million, Zurich Insurance Group UK, a United Kingdom based Insurance organisation with 4500 employees and revenues of $326.0 million and many others.
Contact us if you need a completed and verified list of companies using Avaya IQ, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Avaya IQ customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Kuwait Finance House | Banking and Financial Services | 18000 | $5.2B | Kuwait | Avaya | Avaya IQ | Customer Analytics | 2011 | n/a |
In 2011, Kuwait Finance House deployed Avaya IQ as part of a next-generation multichannel contact centre implementation. Kuwait Finance House implemented Avaya IQ for Customer Analytics to consolidate reporting and provide a single view of contact centre performance and to support decision-making for contact centre and CRM operations.
The implementation centered on Avaya IQ for reporting and analytics, configured to aggregate multichannel interaction metrics and to deliver dashboards and operational reports for contact centre management. Functional emphasis included performance reporting, agent performance measurement, and consolidated analytics to support routine operational monitoring and management workflows in customer service.
Integrations linked Avaya IQ to the contact centre environment and CRM systems to unify performance data across channels, with the deployment scoped to Kuwait Finance House contact centre operations in Kuwait and positioned within a Middle East contact centre context. The deployment was aimed at improving customer satisfaction and operational productivity by consolidating reporting and providing a centralized analytics layer for contact centre decision-making and customer service functions.
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Northwest Natural Gas Company | Oil, Gas and Chemicals | 1173 | $843M | United States | Avaya | Avaya IQ | Customer Analytics | 2007 | n/a |
In 2007 Northwest Natural Gas Company deployed Avaya IQ as part of its contact centre application suite to administer and maintain contact centre reporting, dashboards and analytics. Avaya IQ functioned as the Customer Analytics application supporting utilities customer service operations across contact centre and CRM workflows in the United States. The implementation is documented in a professional profile that explicitly lists Avaya IQ among the contact centre tools with administration and reporting responsibilities.
Operationally the deployment centered on reporting and dashboard generation and analytics capabilities, with administrators responsible for runtime reporting, dashboard configuration, and ongoing maintenance of analytics outputs. Configuration and usage focused on contact centre reporting modules and analytics workflows typical of Customer Analytics platforms, embedded into the company contact centre environment to support customer service and contact centre operational processes. Governance described in the profile emphasized continuous administration and reporting ownership for the Avaya IQ environment.
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Zurich Insurance Group UK | Insurance | 4500 | $326M | United Kingdom | Avaya | Avaya IQ | Customer Analytics | 2008 | n/a |
In 2008, Zurich Insurance Group UK deployed Avaya IQ for Customer Analytics to support insurer customer service and contact centre operations in the United Kingdom. Avaya IQ was recorded as the centralized reporting and analytics platform used for contact centre reporting and operational customer service insights, aligned with CRM and contact centre functions in the UK.
The implementation emphasized reporting and analytics capabilities rather than named specific modules, with Avaya IQ used for data aggregation, operational dashboards, and contact centre reporting workflows consistent with the Customer Analytics category. Deployment scope covered UK customer service and contact centre operational reporting and integration with CRM and contact centre systems to consolidate interaction level data for operational analytics.
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