List of Avaya Oceana Customers
Avaya
350 Mt. Kemble Avenue,
Morristown, 7960, NJ,
United States
Morristown, 7960, NJ,
United States
1 866-282-9267
Professional Services
8063
$3.1B
Since 2010, our global team of researchers has been studying Avaya Oceana customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya Oceana for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya Oceana for Call Center include: Prime Minister's Office,10 Downing Street, a United Kingdom based Government organisation with 8000 employees and revenues of $1.04 billion, RCI Europe, a United Kingdom based Professional Services organisation with 115 employees and revenues of $29.0 million, Computershare Voucher Services, a United Kingdom based Banking and Financial Services organisation with 50 employees and revenues of $13.0 million and many others.
Contact us if you need a completed and verified list of companies using Avaya Oceana, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Avaya Oceana customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Computershare Voucher Services | Banking and Financial Services | 50 | $13M | United Kingdom | Avaya | Avaya Oceana | Call Center | 2019 | n/a |
In 2019, Computershare Voucher Services deployed Avaya Oceana to support its Call Center operations. The implementation focused on operationalizing real time telephony and assignment workflows to manage more than 50 client accounts across four sites, with explicit targets for Grade of Service and Percentage of Calls Answered.
Avaya Oceana was configured to deliver real time agent and line views, assignment building, and reporting capabilities used daily by Real Time Analysts and service delivery staff. The implementation supported campaign dialing controls and monitoring, while administration workflows were instrumented alongside Avaya Oceana to surface volumes and queue assignments for skilled agents.
The Avaya Oceana deployment integrated with a small set of operational systems named in service documentation, including Invision for schedule adjustments, Aspect for automated and predictive dialling campaigns, IBM Business Automation Workflow for admin workflow orchestration, and iConnect for account data management. Operational coverage included close coordination with Operations teams, cross site training, and the use of Excel plans for daily task delegation and resource balancing.
Governance and runbook changes centered on daily morning huddles, weekly plan handovers, ongoing process document reviews, and local site lead cover to escalate service risks and manage client requests. Training was provided to local and cross site teams for Avaya Oceana and Invision, and operational controls emphasized maintaining SLAs and a stated 0% drop rate on clients through real time monitoring and assignment adjustments.
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Prime Minister's Office,10 Downing Street | Government | 8000 | $1.0B | United Kingdom | Avaya | Avaya Oceana | Call Center | 2018 | FourNet |
In 2018 the Prime Minister's Office deployed Avaya Oceana as part of the ANTENNA programme to create a shared government telephony service. Avaya Oceana is implemented in the Call Center category to deliver a private, secure, cloud based government hosted telephony and unified communications service across central government.
The implementation extended the PMO's existing Avaya platform and was provisioned as a managed service under a bespoke OPEX subscriber model developed with FourNet and Avaya. The service configuration emphasized unified communications and telephony capabilities with security cleared service management, proactive maintenance and monitoring tools, and flexible subscriber scaling to support approximately 6,000 users today and scalable to over 350,000 users.
ANTENNA was deployed via accredited, highly resilient secure datacentres and operated as a centralised shared service offering to Other Government Departments and agencies. FourNet supplied a secure support team working alongside the PMO IT team to deliver the managed operational model, and the solution was positioned to reuse existing Avaya assets while centralising service management for participating departments.
Governance for the deployment centered on a strategic single supplier partnership model to provide end to end unified communications managed support, security assurance, and rapid scale up or down capabilities. The rollout emphasized service management processes and continuous service improvement to meet departmental security and availability requirements.
The ANTENNA Avaya Oceana deployment reported potential cost reductions for most Other Government Departments in the range of 25 percent to 40 percent and the programme was described as having the potential to save millions of pounds by lowering telephony costs through shared infrastructure and subscriber pricing.
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RCI Europe | Professional Services | 115 | $29M | United Kingdom | Avaya | Avaya Oceana | Call Center | 2015 | n/a |
In 2015, RCI Europe implemented Avaya Oceana as a Call Center application to centralize customer contact handling and multichannel reporting across its Europe and Middle East footprint. The deployment targeted call centre operations, CRM-aligned analytics, and marketing channel orchestration with accountability at the Data, Insight and Analytics Manager level for the region.
Avaya Oceana workstreams focused on dialler integration and multichannel interaction reporting, with configuration for Avaya dialler event capture, session-level interaction records, and consolidated reporting feeds. Analysts used SQL, SAS, Visual Analytics and Adobe Analytics to produce operational and insight reports driven by Avaya Oceana data, supporting contact routing visibility and performance analysis.
The Avaya Oceana implementation was integrated into the Global Data Warehouse environment, the Avaya dialler transition into the warehouse was led by the regional data team, and the program aligned with broader Global Data, CRM and Analytics system transitions to Oracle DB, Alterian and MS SQL, alongside SAP Business Objects and IBM Unica migrations. This integration positioned Avaya Oceana as the Call Center data source feeding enterprise BI and CRM workflows across 15 countries, languages and locales.
Governance and process changes included establishment of multi-channel data governance, centralized BI and reporting standards, and operational workflows for data segmentation and provision to email, direct mail, web, mobile and call centre channels. European and Middle East leadership responsibility included project leadership for the Data Warehouse transition and coordination with the global data and analytics teams to standardize reporting and insight delivery.
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Buyer Intent: Companies Evaluating Avaya Oceana
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Avaya Oceana. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Avaya Oceana for Call Center include:
- DemandNXT Business Services, a India based Professional Services organization with 250 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Avaya Oceana Coverage
Avaya Oceana is a Call Center solution from Avaya.
Companies worldwide use Avaya Oceana, from small firms to large enterprises across 21+ industries.
Organizations such as Prime Minister's Office,10 Downing Street, RCI Europe and Computershare Voucher Services are recorded users of
Avaya Oceana for Call Center.
Companies using Avaya Oceana are most concentrated in Government, Professional Services and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using Avaya Oceana are most concentrated in United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Avaya Oceana across Americas, EMEA, and APAC.
Companies using Avaya Oceana range from small businesses with 0-100 employees - 33.33%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 0%.
Customers of Avaya Oceana include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Avaya Oceana customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.