List of Avaya Operational Analyst Customers
Morristown, 7960, NJ,
United States
Since 2010, our global team of researchers has been studying Avaya Operational Analyst customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya Operational Analyst for Analytics and BI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya Operational Analyst for Analytics and BI include: Swisscom, a Switzerland based Communications organisation with 19887 employees and revenues of $13.74 billion, Vail Resorts, a United States based Leisure and Hospitality organisation with 6800 employees and revenues of $2.96 billion, Central Europe Bpo Poland, a Poland based Professional Services organisation with 100 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Avaya Operational Analyst, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Avaya Operational Analyst customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Central Europe Bpo Poland | Professional Services | 100 | $5M | Poland | Avaya | Avaya Operational Analyst | Analytics and BI | 2005 | Avaya |
In 2005 Central Europe Bpo Poland engaged Avaya-Tenovis to deploy a full IP contact-center solution in Wrocław that included Avaya Communication Manager, Call Management System and Avaya Operational Analyst. Avaya Operational Analyst, classified in Analytics and BI, was implemented to provide both real-time and historical reporting across multiple sites supporting outsourced contact-center operations.
The deployment architecture centered on Avaya Communication Manager for session control and the Call Management System for call detail capture, with Avaya Operational Analyst delivering operational reporting, trending and monitoring capabilities. Functional configuration focused on real-time monitoring, historical performance reports and standardized reporting formats to support multi-client operations and consistent operational metrics.
The implementation supported contact-center and CRM outsourcing operations for client accounts in Poland, Germany, the UK and the US, with Wrocław serving as the primary deployment site. Avaya-Tenovis led the rollout and established standardized operational monitoring and reporting governance, which delivered improved routing, standardized reporting and ongoing operational monitoring for the customer.
|
 |
Swisscom | Communications | 19887 | $13.7B | Switzerland | Avaya | Avaya Operational Analyst | Analytics and BI | 2002 | n/a |
In 2002, Swisscom implemented Avaya Operational Analyst as part of an Avaya Multimedia Contact Center deployment for its Swisscom Fixnet operations, replacing a Genesys CRM in the contact center environment. The deployment explicitly targeted CRM and contact center processes in Switzerland and used the Analytics and BI application Avaya Operational Analyst to consolidate multichannel customer interactions and reporting.
The Avaya Operational Analyst BI module was configured to provide centralized real time and historical analytics across voice, web and email channels, delivering multichannel reporting, operational dashboards and scheduled reporting aligned to contact center workflows. Functional coverage emphasized contact center performance analytics, queue and agent level visibility, and consolidated interaction reporting consistent with Analytics and BI capabilities.
Architecturally, Avaya Operational Analyst was embedded within the Avaya Multimedia Contact Center stack, consolidating telemetry and interaction records from voice platforms and digital channels into a single analytics layer. The implementation centralized reporting for CRM and contact center teams, creating a unified dataset for operational and historical analysis across Swisscom Fixnet.
Governance and operational scope focused on contact center process alignment in Switzerland, with the Avaya Operational Analyst application supporting routine reporting and analytics workflows for customer service and operations teams. The deployment delivered centralized real time and historical analytics for voice, web and email channels as the stated outcome.
|
 |
Vail Resorts | Leisure and Hospitality | 6800 | $3.0B | United States | Avaya | Avaya Operational Analyst | Analytics and BI | 2003 | Avaya |
In 2003, Vail Resorts implemented Avaya Operational Analyst as part of an Avaya-based modernization of its multichannel reservations and contact center platform. The deployment combined Avaya Interaction Center, Call Management System and Avaya Operational Analyst to provide centralized Analytics and BI capabilities for CRM and contact center operations across resort locations.
The Avaya Operational Analyst implementation delivered operational reporting, real time and historical interaction analytics, and dashboarded workforce performance insights aligned to reservations and sales workflows. Configuration work included channel-level analytics for voice, web chat and email interactions, call management event capture, and role-based reporting for supervisors and operations managers.
Integration scope covered CRM and contact center operations serving multiple resort sites, with Avaya Professional Services leading the implementation and system configuration. The solution unified interaction data from Avaya Interaction Center and Call Management System into Avaya Operational Analyst, enabling cross-channel conversion analysis and agent performance monitoring across the estate.
Governance and process changes focused on standardizing agent workflows, supervisor monitoring, and analytics-driven scorecards to support reservations and contact center teams. The work resulted in improved web chat conversion rates, reduced abandonment, higher agent productivity and measurable sales conversion improvements as reported by the engagement.
|
Buyer Intent: Companies Evaluating Avaya Operational Analyst
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||