List of Avaya Red Customers
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Since 2010, our global team of researchers has been studying Avaya Red customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya Red for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya Red for PBX, VoiP and Phone Systems include: Bell, a Canada based Communications organisation with 40390 employees and revenues of $24.41 billion, Henry Ford Health, a United States based Healthcare organisation with 33000 employees and revenues of $8.25 billion, UAB Medicine, a United States based Healthcare organisation with 18750 employees and revenues of $5.18 billion and many others.
Contact us if you need a completed and verified list of companies using Avaya Red, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bell | Communications | 40390 | $24.4B | Canada | Avaya | Avaya Red | PBX, VoiP and Phone Systems | 2014 | n/a |
In 2014, Bell implemented Avaya Red within its PBX, VoiP and Phone Systems environment. Job postings for Bell field technicians reference Avaya Aura RED experience, indicating Avaya Red is operationally used by Bell Canada for telecom field services and customer premises equipment support, and that Avaya Red skills were required for on-site provisioning, configuration and voice switch troubleshooting.
Operational deployment scope described in the hiring context covers field installations, maintenance and repair work across provincial service sites in Canada, impacting field service, installation and customer support functions. The implementation emphasis maps to core PBX functional modules including PBX installation and configuration, on-site maintenance and repair of customer premises equipment, and operational support for voice service provisioning, and job requirements imply field service workflows and installation procedures were organized to align with Avaya Red operational practices.
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Henry Ford Health | Healthcare | 33000 | $8.3B | United States | Avaya | Avaya Red | PBX, VoiP and Phone Systems | 2016 | n/a |
In 2016, Henry Ford Health deployed Avaya Red to provide enterprise voice and telephony services across its US Midwest health system. Avaya Red is implemented as a PBX, VoiP and Phone Systems application to support clinical, administrative and contact center voice functions across hospital sites and affiliated clinics. This placement is reflected in internal hiring for voice engineering roles that reference Avaya Red experience.
The Avaya Red deployment centers on standard PBX and VoIP functional modules, including call routing and switching, SIP trunk management, automatic call distribution for contact center queues, voicemail and unified messaging, handset provisioning and call recording, and platform management for availability and capacity. The configuration and operational focus align with telephony engineering responsibilities that emphasize system configuration, voice quality monitoring and dial plan administration. The narrative restates Avaya Red to clarify the application name within the PBX, VoiP and Phone Systems context.
Operational ownership is embedded in Henry Ford Health IT voice engineering, based on job requirements that list telephony and VoIP engineering duties, incident response for voice services, configuration management and ongoing platform administration. The implementation supports clinical communications, administrative desk telephony and contact center voice services, with governance routed through centralized IT voice operations rather than an external integrator. This structure positions Avaya Red as the primary PBX, VoiP and Phone Systems platform for enterprise voice across the health system.
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UAB Medicine | Healthcare | 18750 | $5.2B | United States | Avaya | Avaya Red | PBX, VoiP and Phone Systems | 2018 | n/a |
In 2018, UAB Medicine implemented Avaya Red as its enterprise telephony platform. Avaya Red is deployed within the organization’s PBX, VoiP and Phone Systems to support voice and contact-center operations across hospital and clinic campuses in the United States.
Observed functional usage includes Avaya telephony, enterprise voice and PBX capabilities along with contact-center telephony operations. Job descriptions for UAB telecom and voice roles list Avaya Red as a required skill, implying configuration and operational responsibilities consistent with call routing, VoiP endpoint provisioning, session management, voicemail and contact-center call handling modules commonly associated with PBX, VoiP and Phone Systems.
Operational coverage explicitly spans clinical and administrative communications across multiple hospital and clinic sites, with telecom and voice teams carrying operational support and system ownership. Governance signals are embedded in role-level hiring requirements that list Avaya Red proficiency, indicating in-house ongoing support and tooling administration.
Module usage is inferred from job posting requirements rather than from a published case study, and implementation signals point to Avaya Red supporting enterprise voice, contact-center telephony and clinical communications workflows across UAB Medicine’s multi-site environment.
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Buyer Intent: Companies Evaluating Avaya Red
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