Henry Ford Health
Henry Ford Health Technographics
Henry Ford Health Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Henry Ford Health and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 33000 Henry Ford Health employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Henry Ford Health has purchased the following applications: SAP Concur Expense for Expense Management in 2015, Gallup Q12 for Employee Engagement in 2017, Epic ASAP for Clinical Trial Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Henry Ford Health is running and its propensity to invest more and deepen its relationship with SAP , Gallup , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Henry Ford Health revenues, which have grown to $8.25 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Henry Ford Health intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Henry Ford Health Tech Stack and Enterprise Applications
Henry Ford Health ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP | n/a | 2015 | 2015 |
In 2015, Henry Ford Health implemented SAP Concur Expense as its Expense Management solution. The deployment targeted a large, distributed healthcare environment supporting approximately 33,000 employees and was positioned to centralize travel and reimbursement workflows used by administrative staff, physicians, and finance teams.
The implementation focused on core expense reporting capabilities including electronic receipt capture, structured expense report submission, multi-tier approvals, and policy enforcement to reflect supervisors’ areas of responsibility. Configuration work aligned approval hierarchies to departmental supervisory roles, streamlined travel and reimbursement workflows for physician and staff travel, and embedded controls for purchase order and procurement alignment where staff processed purchase requisitions and supply orders.
SAP Concur Expense was integrated into an operational ecosystem that included PeopleSoft for HR and payroll interfaces, Kronos for time reporting alignment, E-Procure for procurement workflows, and Cash Management for payment coordination, each system explicitly cited by staff as part of day to day operations. Additional clinical and scheduling tools cited in the environment included EPIC and Qgenda, and collaboration tools such as WebEx and Skype were used alongside Concur by administrative teams to coordinate travel and meetings.
Governance and rollout emphasized process ownership by supervisors, end user training for administrative teams who managed onboarding and access provisioning, and revised workflows for accounts payable and receivable processes tied to expense submissions. Training and procedural documentation supported departmental adoption, with expense policy controls and approval routing established to reflect the organization’s supervisory responsibilities and event coordination needs.
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Henry Ford Health HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Gallup | Legacy | Gallup Q12 | Employee Engagement | HCM | n/a | 2017 | 2017 |
In 2017, Henry Ford Health implemented Gallup Q12 as a core Employee Engagement instrument. The deployment was used to measure and sustain team engagement within the IT organization while the health system pursued infrastructure consolidation and application transitions.
The Gallup Q12 implementation centered on the Gallup Q12 survey instrument, scheduled pulse surveys, and engagement reporting dashboards to capture manager effectiveness and team-level sentiment. These engagement data feeds were incorporated into regular coaching and performance conversations, aligning survey insights with annual IT budgeting and leadership reviews.
Survey outputs were explicitly used alongside SCRUM Agile retrospectives, LEAN Huddle practices, and Kanban workflow management to guide process changes in application development and IT operations. The broader environment included an integration infrastructure for care coordination between Medical Care and Behavioral Health that reflected concurrent investments in cross-team information flow and timely clinical intervention.
Governance for the program tied Gallup Q12 results to manager coaching and process improvement routines under the CIO and VP of IT. Reported outcomes in the same operational period included a 12 percent increase in Process Cycle Efficiency using Kanban, a mean percentile rank for the division above 90 percent on the Gallup Q12 survey, and over $800k in annual savings from data center and application consolidation and merged DRP and BCP capabilities.
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Time and Attendance | HCM |
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2010 | 2010 |
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Time and Attendance | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2008 | 2008 |
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Workforce Management | HCM |
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2008 | 2008 |
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Workforce Scheduling | HCM |
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2010 | 2010 |
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Henry Ford Health ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epic Systems | Legacy | Epic ASAP | Clinical Trial Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Henry Ford Health implemented Epic ASAP as part of a Clinical Trial Management deployment supporting scheduling and patient access workflows. Epic ASAP was configured to manage registration, demographics capture, insurance verification, and procedure scheduling for invasive cardiology and electrophysiology, and it served as the point application for publishing and maintaining daily procedure schedules across labs and procedure areas.
The implementation used Epic ASAP alongside EPIC Cadence for appointment and scheduling coordination, and integrated document scanning into patient charts via OnBase for History and Physical documentation. Configuration emphasized real-time schedule updates to accommodate critical inpatient activity and STEMI cases, and workflows were designed to prepare charting for pre-procedure physician review and to register patients for procedures.
Operational coverage included coordination between private practice physicians, hospital Cardiac Cath Lab staff, cardiac device representatives, mid-level providers, and ancillary departments such as Echo, Vascular, Anesthesia, ICU, Central Distribution, Emergency, Transport, and ATMO. The deployment supported onsite schedulers and customer service representatives performing patient registration tasks, patient transport coordination, and family communication about procedure status.
Governance and process controls established tracking and QA procedures for scheduling coordination across multiple physician groups and care teams, and operational procedures incorporated HIPAA privacy and infectious disease protocols for patient-facing registration and monoclonal antibody infusion clinic workflows. Epic ASAP is referenced throughout the environment as the core scheduling and procedural registration application, and Clinical Trial Management terminology was applied to describe its role in managing protocol-driven scheduling and data capture workflows.
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Core Admin Processing System | ERP Services and Operations |
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2015 | 2015 |
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Electronic Health Record | ERP Services and Operations |
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2020 | 2020 |
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Electronic Health Record | ERP Services and Operations |
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2020 | 2020 |
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Electronic Health Record | ERP Services and Operations |
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2018 | 2018 |
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Electronic Health Record | ERP Services and Operations |
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2020 | 2020 |
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Electronic Health Record | ERP Services and Operations |
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2018 | 2018 |
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Healthcare ERP | ERP Services and Operations |
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2018 | 2018 |
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Healthcare ERP | ERP Services and Operations |
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2018 | 2018 |
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Lease Management | ERP Services and Operations |
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2017 | 2017 |
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Library Management | ERP Services and Operations |
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2019 | 2020 |
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Patient Management | ERP Services and Operations |
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2018 | 2018 |
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Henry Ford Health Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2017 | 2018 |
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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Henry Ford Health Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Online Meeting Scheduling | Collaboration |
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2018 | 2018 |
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PBX, VoiP and Phone Systems | Collaboration |
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2016 | 2017 |
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Henry Ford Health Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2016 | 2017 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2016 | 2016 |
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Henry Ford Health CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Henry Ford Health ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Henry Ford Health PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2021 |
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Robotic Process Automation | PaaS |
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2016 | 2016 |
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Henry Ford Health IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Backup as a Service (BaaS) | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Database Management | IaaS |
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2019 | 2019 |
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Servers, Storage and Networking | IaaS |
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2011 | 2011 |
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Henry Ford Health CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EMM / MDM / MAM | CyberSecurity |
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2018 | 2018 |
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Threat Modeling, Vulnerability Management | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Henry Ford Health
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Business Intelligence | Director | IT | |
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Associate Vice President - Business Intelligence | VP | IT | |
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Vice President, Performance Analytics and Improvement | VP | IT | |
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Vice President of Finance, Community Care Services | VP | Finance | |
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Director Financial Analysis | Director | Finance | |
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Director, Corporate Accounting | Director | Finance | |
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Finance Director | Director | Finance | |
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Chief Audit and Enterprise Risk Officer | CXO | Risk | |
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Director - Corporate Finance | Director | Finance | |
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Vice President - HR Services, Workforce Planning and Knowledge Center | VP | HR | |
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Vice President - Total Rewards (HFHS) and Human Resources (Henry Ford Macomb Hospital) | VP | HR | |
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S.V.P & C.H.R.O. | Manager | Finance | |
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VP of IT Applications | VP | IT | |
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Vice President, Health Information Systems & CIO | VP | IT | |
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Vice President, Human Resources | VP | HR | |
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CIO, North Region and Vice President, Clinical Transformation | VP | IT | |
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Senior Vice President and Chief Human Resources Officer | CXO | HR | |
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Executive Vice President and Chief Financial Officer | CXO | Finance | |
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Payroll Manager | Manager | Finance | |
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Director of Strategic Workforce Planning | Director | HR | |
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HR Business Partner | Manager | HR | |
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SVP, Chief Human Resource Officer | CXO | HR | |
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CIO and Chief Treasury Officer | CXO | IT | |
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EVP & CFO | CXO | Finance | |
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Executive Vice President & Chief Operating Officer | CXO | Finance | |
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Director of Strategic Workforce Planning | Director | HR | |
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Sr Salesforce Administrator | Manager | Marketing | |
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Access Technology Consultant / Salesforce Administrator | Manager | Marketing | |
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Director Data Management and Analytics | Director | IT | |
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Senior Database Administrator | Non Manager | IT | |
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IT Director | Director | IT | |
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Chief Technology & Applications Officer | CXO | IT | |
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Apps Being Evaluated by Henry Ford Health Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Henry Ford Health IT executives and key decision makers. This section highlights Henry Ford Health's latest recorded technology evaluations, including symplr Workforce (ex API Healthcare) for Workforce Management on 2025-11-23, BambooHR for Core HR on 2024-12-10, and Stripe Payments for Payment Processing on 2024-08-13. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Henry Ford Health digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-11-23 | Henry Ford Health | Evaluated | symplr | symplr Workforce (ex API Healthcare) | Workforce Management | HCM |
| 2024-12-10 | Henry Ford Health | Evaluated | BambooHR | BambooHR | Core HR | HCM |
| 2024-08-13 | Henry Ford Health | Evaluated | Stripe | Stripe Payments | Payment Processing | ERP |
FAQ - APPS RUN THE WORLD Henry Ford Health Technographics
Henry Ford Health is a Healthcare organization based in United States,
with around 33000 employees and annual revenues of $8.25 billion.
Henry Ford Health operates a diverse technology stack with applications such as
SAP Concur Expense, Gallup Q12 and Epic ASAP,
covering areas like Expense Management, Employee Engagement and Clinical Trial Management.
Henry Ford Health has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Gallup and Epic Systems.
Henry Ford Health recently adopted applications including
Asimily Insight in 2023, Definitive Healthcare Populi Suite in 2022 and Adobe Connect in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Henry Ford Health’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Henry Ford Health’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Henry Ford Health technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.