List of Avaya Speech Analytics Customers
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Since 2010, our global team of researchers has been studying Avaya Speech Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya Speech Analytics for Speech Recognition AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya Speech Analytics for Speech Recognition AI include: Volkswagen Group UK, a United Kingdom based Automotive organisation with 850 employees and revenues of $382.0 million, Harrison Clark Rickerbys, a United Kingdom based Professional Services organisation with 800 employees and revenues of $90.0 million, Stephensons Solicitors, a United Kingdom based Professional Services organisation with 308 employees and revenues of $18.0 million and many others.
Contact us if you need a completed and verified list of companies using Avaya Speech Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Avaya Speech Analytics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Harrison Clark Rickerbys | Professional Services | 800 | $90M | United Kingdom | Avaya | Avaya Speech Analytics | Speech Recognition AI | 2020 | n/a |
In 2020, Harrison Clark Rickerbys implemented Avaya Speech Analytics on their website, deploying a Speech Recognition AI capability to capture and analyze client voice interactions. The implementation targeted web-based voice channels associated with client enquiries and intake workflows at the UK law firm, with Avaya Speech Analytics converting voice interactions into structured transcripts and metadata for downstream review. The deployment was scoped to support client intake and service touchpoints rather than enterprise telephony only, aligning the application with front-line web contact handling.
Avaya Speech Analytics was configured to provide speech-to-text transcription, keyword and phrase detection, and conversation-level analytics aligned to client service and intake processes. Functional modules included automated indexing, searchable transcripts, and rule-based tagging for compliance sampling and operational review, leveraging Speech Recognition AI capabilities to surface speaker turns, phrase frequency, and basic sentiment indications. Configuration emphasized transcript generation, metadata enrichment, and analytic reporting for case triage and review workflows.
Operational ownership was placed with client services and intake teams, integrating Avaya Speech Analytics outputs into case opening and triage processes across the firm, and governance addressed transcript access controls and retention consistent with legal confidentiality requirements. Harrison Clark Rickerbys Avaya Speech Analytics Speech Recognition AI supports client intake and contact center operations and provides searchable voice records to legal intake and service teams for operational and compliance use.
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Stephensons Solicitors | Professional Services | 308 | $18M | United Kingdom | Avaya | Avaya Speech Analytics | Speech Recognition AI | 2020 | n/a |
In 2020, Stephensons Solicitors deployed Avaya Speech Analytics on their website. Avaya Speech Analytics is a Speech Recognition AI application used to capture and analyze voice interactions originating from the firm’s web contact channels, providing speech-to-text transcription, keyword and phrase spotting, interaction tagging, and configurable reporting to support client enquiry handling.
Operational coverage focused on client intake and contact channel analytics within the firm’s customer engagement function, with web audio capture routed into Avaya Speech Analytics processing pipelines to generate searchable transcripts and analytic outputs. Governance considerations emphasized recorded interaction retention, role-based access controls for transcribed content, and integration of analytics outputs into existing web-facing communication workflows for review by operational teams.
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Volkswagen Group UK | Automotive | 850 | $382M | United Kingdom | Avaya | Avaya Speech Analytics | Speech Recognition AI | 2014 | n/a |
In 2014, Volkswagen Group UK implemented Avaya Speech Analytics, deploying Speech Recognition AI capabilities into its contact centre and telephony estate. The deployment was centered on Volkswagen Financial Services in Milton Keynes and targeted contact centre operations, back office extensions, and internal telephony facilities.
Avaya Speech Analytics was configured alongside core Avaya telephony components including Avaya ASA, Avaya CMS, Avaya Session Manager, Prognosis, ACR, EMC, and WFO to enable speech capture, indexing, and analytics workflows. Functional capabilities implemented included agent account provisioning and management, voicemail and back office extension administration, creation and maintenance of pick up and hunt groups, plus VDN and Vector configuration for ACD routing and call flow orchestration.
The implementation integrated with Avaya Contact Recorder and Quality Monitor for call recording and quality assurance feeds, and interfaced operationally with Voice Trust Biometrics and Mobile Iron for voice authentication and mobile device support during the companywide iPhone rollout. Operational coverage included contact centre agent skill set-ups, opening hours and geographic number routing, support for meeting room conference phones and video conferencing, and liaison with external vendors for incident resolution.
Governance and operational processes were formalized through telephony incident queue management, SLA adherence and deadline tracking, and handoff procedures to the Helpdesk including training and ongoing troubleshooting. Avaya Speech Analytics was instrumented as part of a broader telephony administration and workforce optimization environment, with explicit configuration and operational ownership of telephony applications and routing logic.
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