List of Babelforce Platform Customers
Berlin, 10117,
Germany
Since 2010, our global team of researchers has been studying Babelforce Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Babelforce Platform for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Babelforce Platform for Call Center include: Bergfreunde, a Germany based Retail organisation with 310 employees and revenues of $96.0 million, Marley Spoon Australia, a Australia based Retail organisation with 560 employees and revenues of $50.0 million, Homeday, a Germany based Construction and Real Estate organisation with 200 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using Babelforce Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Babelforce Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Bergfreunde | Retail | 310 | $96M | Germany | Babelforce | Babelforce Platform | Call Center | 2024 | n/a |
In 2024, Bergfreunde implemented the Babelforce Platform in Germany to add flexible CCaaS and Zendesk-integrated telephony. The Babelforce Platform, categorized as Call Center, centralized inbound and outbound telephony workflows and improved call routing and visibility for more than 700 employees supporting customer service and CRM.
Deployment configured core CCaaS modules for intelligent call routing, queue management, and telephony session control while integrating directly with Zendesk to surface call context in CRM tickets and agent interfaces. Operational coverage focused on customer service teams in Germany, and governance changes updated routing rules and ticketing workflows to align telephony events with Zendesk processes. The implementation produced explicit outcomes reported by the customer, increasing reachability by 15 percent to 85 percent and reducing average handle time by approximately 20 to 30 seconds, improving customer experience and cost efficiency.
|
|
|
Homeday | Construction and Real Estate | 200 | $50M | Germany | Babelforce | Babelforce Platform | Call Center | 2023 | n/a |
In 2023 Homeday deployed the Babelforce Platform in Germany as a Call Center solution, integrating telephony with Zendesk to support customer service and CRM workflows for 100+ agents. The Babelforce Platform was used to centralize voice interactions and to instrument both inbound and outbound contact paths, bringing telephony event data into the customer record within Zendesk.
The implementation emphasized no-code IVR flow design and telephony orchestration to create end to end visibility across inbound and outbound journeys, enabling a unified customer view and faster outbound campaigns. Functional capabilities implemented included IVR flow builders, call routing and orchestration, and interaction logging that maps to CRM records, which collectively increased operational control for the service organization.
Integration architecture centered on direct telephony to Zendesk linking, delivering consolidated interaction histories for customer service and outbound dialing teams across Homeday in Germany. Governance and operational changes enabled the service team to self serve configuration changes without developer involvement, shifting routine IVR and campaign adjustments into business ownership while preserving centralized control over call journey definitions.
|
 |
Marley Spoon Australia | Retail | 560 | $50M | Australia | Babelforce | Babelforce Platform | Call Center | 2015 | n/a |
In 2015, Marley Spoon Australia implemented the Babelforce Platform as a Call Center application to add automated outbound dialing, callbacks and telephony integrations supporting customer service and CRM retention workflows. The long running deployment has been used to orchestrate proactive customer outreach across multiple regions, aligning outbound telephony capability with subscription management and retention operations. The Babelforce Platform deployment concentrated on automated outbound dialing, callback orchestration and telephony integration modules, configured to run automated outbound workflows that cue callback queues, manage dialer rules and surface contact context to service agents. Integrations were implemented to embed telephony events into Marley Spoon Australia customer service and CRM workflows, enabling retention teams to execute targeted outreach and manage subscription touchpoints. Governance focused on operationalizing outbound workflow rules and queue management, shifting retention activity into automated orchestration rather than manual dialing. Outcomes reported from the deployment included a threefold increase in subscription longevity and improvements in retention and profitability.
|
Buyer Intent: Companies Evaluating Babelforce Platform
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||