List of Badger Meter EyeOnWater Customers
Milwaukee, 53223, WI,
United States
Since 2010, our global team of researchers has been studying Badger Meter EyeOnWater customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Badger Meter EyeOnWater for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Badger Meter EyeOnWater for Customer Engagement include: City Of Columbia, a United States based Government organisation with 2512 employees and revenues of $492.0 million, City of Monroe, Louisiana, a United States based Government organisation with 950 employees and revenues of $200.0 million, City of Avon, OH, a United States based Government organisation with 110 employees and revenues of $12.0 million and many others.
Contact us if you need a completed and verified list of companies using Badger Meter EyeOnWater, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Avon, OH | Government | 110 | $12M | United States | Badger Meter | Badger Meter EyeOnWater | Customer Engagement | 2016 | n/a |
In 2016, the City of Avon, OH implemented Badger Meter EyeOnWater as part of a BlueEdge deployment that used BEACON and ORION Cellular endpoints to modernize its meter data capture and customer interaction layer, targeting Customer Engagement use cases. The implementation was focused on municipal customer service and CRM workflows, providing customers direct access to their water usage data through the Badger Meter EyeOnWater customer portal and linked meter endpoints.
The deployment combined cellular endpoint instrumentation with the EyeOnWater application to automate meter reading and surface per-account usage data for self-service consumption. Badger Meter EyeOnWater was configured to deliver customer-facing usage visibility and to support internal workflows for billing exception review, reducing the need for manual field reads and enabling case level investigation using timestamped usage records.
Technically, the solution architecture centered on BlueEdge telemetry from BEACON and ORION Cellular endpoints feeding consumption data into the EyeOnWater platform, which then served dashboards and reports to both customers and city customer service staff. Operational coverage included the city customer service and billing related functions, with the system acting as the primary channel for customer meter data and dispute investigation.
Governance and operational changes accompanied the rollout, with field meter reading routines scaled back and customer support processes reoriented toward self-service first resolution. The municipal deployment achieved a reported reduction in manual reading time of about 88 percent and a decrease in time spent resolving billing disputes through increased customer visibility into usage.
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City Of Columbia | Government | 2512 | $492M | United States | Badger Meter | Badger Meter EyeOnWater | Customer Engagement | 2019 | n/a |
In 2019, City Of Columbia deployed Badger Meter EyeOnWater as part of an AMI consumer engagement rollout for Columbia Water in the United States. The Badger Meter EyeOnWater application delivered near-real-time consumption data and automated leak alerts to customers, situating the project within the Customer Engagement category and enabling self-service visibility into water usage patterns.
The implementation centered on consumer-facing modules including consumption analytics, notification workflows for leak detection, and account-level usage reporting, with data flows fed directly from the AMI network for telemetry ingestion. Operational scope covered Columbia Water customer service and conservation programs, shifting interactions toward proactive outreach based on observed usage. The project drove a reported 96% reduction in monthly service calls and enabled proactive customer conversations about usage patterns, according to the project report.
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City of Monroe, Louisiana | Government | 950 | $200M | United States | Badger Meter | Badger Meter EyeOnWater | Customer Engagement | 2020 | n/a |
In 2020, the City of Monroe, Louisiana implemented Badger Meter EyeOnWater to strengthen Customer Engagement for Monroe Water System customers, pairing the customer portal with Badger Meter BEACON metering and analytics. The deployment centralized customer-facing consumption visibility and event notification as part of a water utility rollout in the United States, aligning field metering telemetry with resident alerting workflows.
Badger Meter BEACON provided the telemetry and analytics backbone, while Badger Meter EyeOnWater delivered resident access to consumption dashboards, leak detection notifications, and configurable alerting during extreme weather events. Configuration work focused on account provisioning for residents, alert thresholds for abnormal usage, and instrumenting continuous consumption reporting to enable near real time detection of spikes and leaks.
Operational coverage included Monroe Water System staff and the city’s residential customer base, with analytics visible to utility staff for incident triage and to customers via the EyeOnWater portal and notifications. The implementation bridged operational metering data to customer engagement and CRM oriented workflows so staff could rapidly correlate BEACON analytics with on the ground responses.
The deployment enabled staff to quickly identify massive usage spikes following the February 2021 storms, and enabled a rapid response that saved an identified customer location 400,000 gallons. The narrative links Badger Meter EyeOnWater and BEACON to practical operational resilience, customer notification, and leak mitigation for the Monroe Water System.
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