List of Bigpanda Customers
Mountain View, 94041-1261, CA,
United States
Since 2010, our global team of researchers has been studying Bigpanda customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Bigpanda for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Bigpanda for Incident Management include: IHG Hotels & Resorts, a United Kingdom based Leisure and Hospitality organisation with 13462 employees and revenues of $4.62 billion, Cambia Health, a United States based Healthcare organisation with 4600 employees and revenues of $1.90 billion, NYSE, a United States based Banking and Financial Services organisation with 1000 employees and revenues of $250.0 million and many others.
Contact us if you need a completed and verified list of companies using Bigpanda, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Bigpanda customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cambia Health | Healthcare | 4600 | $1.9B | United States | Bigpanda | Bigpanda | Incident Management | 2022 | n/a |
In 2022, Cambia Health implemented Bigpanda in its NOC to automatically correlate and enrich alerts so actionable incidents are identified and routed for priority resolution. The deployment targeted IT operations and incident management in the United States, and it was scoped to address Incident Management use cases across the operational monitoring stack.
The Bigpanda implementation centered on automated alert correlation, enrichment, incident deduplication, and automated routing to priority responder queues. Configuration emphasized real time event ingestion and correlation rules to surface actionable incidents and reduce manual noise, with incident grouping and enrichment used to present consolidated incidents to NOC operators.
Operational governance was updated to route priority incidents based on Bigpanda incident classification and enrichment, shifting first line NOC workflows toward automated identification and routing. Outcomes reported by the customer include automation of an average of 83% of alerts and critical alerts being identified within approximately 30 seconds, improving SLA performance and significantly reducing manual triage and mean time to repair.
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IHG Hotels & Resorts | Leisure and Hospitality | 13462 | $4.6B | United Kingdom | Bigpanda | Bigpanda | Incident Management | 2021 | n/a |
In 2021, IHG Hotels & Resorts deployed Bigpanda as its Incident Management platform to centralize and correlate monitoring events for the company Unified Command Center. The UK based implementation concentrated on consolidating alert streams from hotel estate monitoring into a single event correlation layer to support IT operations and incident management across IHG Hotels & Resorts global hotel estate.
Bigpanda was configured to perform event correlation and noise reduction, enabling consolidated incident creation and workflow handoff for IT operations teams. Operational scope included the Unified Command Center and IT operations for internal systems, with process changes oriented toward centralized event triage and faster mean time to detect and resolve incidents. The deployment reduced alert noise and improved mean time to detect and resolve incidents, supporting a reported 99.8% availability for IHG internal systems in 2022.
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NYSE | Banking and Financial Services | 1000 | $250M | United States | Bigpanda | Bigpanda | Incident Management | 2023 | n/a |
In 2023 NYSE implemented Bigpanda to reduce manual alert triage and free engineering teams to focus on innovation. The deployment targeted Incident Management and IT operations within the NYSE technology organization in the United States, concentrating on automating repetitive operational tasks and improving incident response workflows.
The implementation used Bigpanda platform capabilities typical of Incident Management, including event correlation and noise reduction to collapse and prioritize alerts, automated enrichment to attach contextual data to incidents, and workflow automation to route and escalate issues to engineering teams. Configuration emphasized automated triage rules and runbook-triggered actions to minimize human intervention on routine alerts while preserving human oversight for high severity events.
Operational governance was adjusted to centralize first line triage onto the AIOps platform and to shift engineering focus away from manual alert sifting. The Bigpanda deployment reduced the need to comb through thousands of alerts and helped the NYSE automate routine tasks, improving operational efficiency and incident response for their financial services operations.
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Buyer Intent: Companies Evaluating Bigpanda
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Discover Software Buyers actively Evaluating Enterprise Applications
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