List of BigWave Software Customers
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Since 2010, our global team of researchers has been studying BigWave Software customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BigWave Software for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BigWave Software for Field Service Management include: Target, a United States based Retail organisation with 440000 employees and revenues of $106.57 billion, Starbucks, a United States based Retail organisation with 381000 employees and revenues of $37.18 billion, Fresenius Medical Care, a Germany based Healthcare organisation with 125364 employees and revenues of $19.00 billion and many others.
Contact us if you need a completed and verified list of companies using BigWave Software, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The BigWave Software customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Fresenius Medical Care | Healthcare | 125364 | $19.0B | Germany | BigWave Software | BigWave Software | Field Service Management | 2022 | n/a | In 2022, Fresenius Medical Care deployed BigWave Software as its Field Service Management solution. The implementation targeted field-service delivery, asset maintenance, and centralized service history tracking across Fresenius Medical Care sites in Germany and the broader EMEA region. Configuration focused on field service and asset management modules within BigWave Software, leveraging standard work order orchestration, technician dispatching, and asset lifecycle recordkeeping capabilities typical of Field Service Management platforms. The deployment emphasized service history capture and structured maintenance records to standardize field reporting and asset traceability. Operational coverage included service coordination across clinical and technical service teams supporting medical device fleets and site infrastructure in Germany and EMEA. The account-level signal is based on BigWave Software customer gallery references to large healthcare and medical device organizations, and no specific system-to-system integrations are listed in the source. Governance adjustments centered on consolidating service documentation and improving cross-site handoffs to enhance recordkeeping and coordination, with rollout practices inferred to align with phased site onboarding common in Field Service Management projects. BigWave Software was positioned to provide consistent service workflows and retained service history for Fresenius Medical Care technicians and asset managers. | |
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Starbucks | Retail | 381000 | $37.2B | United States | BigWave Software | BigWave Software | Field Service Management | 2022 | n/a | In 2022 Starbucks implemented BigWave Software as its Field Service Management platform to coordinate onsite service, asset maintenance and technician workflows across its distributed store network in the United States. The deployment targeted field operations that support store facilities and maintenance functions, aligning technician scheduling and work order execution with store-level operational needs and back-office invoicing processes. BigWave Software usage at Starbucks reflects core Field Service Management modules inferred from the vendor description, including field service, asset management and project-based work orders. The platform was configured to enable mobile work order execution, technician scheduling and dispatch, asset lifecycle tracking and invoicing automation, supporting end-to-end technician workflows from job assignment through billing. Operational scope focused on U.S. stores and central operations, where the system standardized work order processes and centralized dispatch functions to improve operational visibility. According to the vendor, the BigWave Software deployment delivered faster invoicing and improved operational visibility, and governance changes emphasized standardized workflows and role-based access controls for store managers, field technicians and central operations teams. | |
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Target | Retail | 440000 | $106.6B | United States | BigWave Software | BigWave Software | Field Service Management | 2022 | n/a | In 2022 Target deployed BigWave Software to support Field Service Management across its United States store footprint. The vendor's customer panel shows BigWave supporting large national retail accounts for field service, asset tracking and technician dispatch. This positions BigWave Software as Target Field Service Management for store maintenance, technician scheduling and asset lifecycle tracking. Module usage including field service, asset management and work-order delivery aligns with BigWave Software's FSM product listing and is inferred rather than described in a public case study for Target. Functional capabilities implemented include technician dispatch, work-order generation and mobile field workflows, asset tagging and tracking, and invoicing workflows consistent with Field Service Management platforms. Configuration likely focused on centralized scheduling rules, mobile technician interfaces and asset record synchronization to support in-store maintenance operations. Operational coverage is across Target store operations and facilities management in the United States, affecting maintenance, store operations and accounting functions responsible for scheduling and invoicing. Governance appears to involve standardized work-order processes and centralized dispatch coordination to streamline technician assignments across sites. Vendor information explicitly links the implementation to improved scheduling and invoicing efficiency. |
Buyer Intent: Companies Evaluating BigWave Software
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