List of Birdeye Survey Customers
Palo Alto, 94306-1554, CA,
United States
Since 2010, our global team of researchers has been studying Birdeye Survey customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Birdeye Survey for Survey and Questionnaire from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Birdeye Survey for Survey and Questionnaire include: Guaranteed Rate, a United States based Banking and Financial Services organisation with 10000 employees and revenues of $2.50 billion, David's Bridal, a United States based Retail organisation with 7000 employees and revenues of $1.30 billion, Complete Emergency Care, a United States based Healthcare organisation with 170 employees and revenues of $35.0 million and many others.
Contact us if you need a completed and verified list of companies using Birdeye Survey, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Birdeye Survey customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Complete Emergency Care | Healthcare | 170 | $35M | United States | Birdeye | Birdeye Survey | Survey and Questionnaire | 2016 | n/a |
In 2016 Complete Emergency Care implemented Birdeye Survey to automate patient feedback and review collection, using the application within the Survey and Questionnaire category to centralize patient experience signals. The implementation targeted patient-facing operations across the urgent care network in the United States and focused on automated solicitation and aggregation of patient reviews and survey responses.
The deployment centered on Birdeye Surveys and the Birdeye Reviews workflow, configured to send mass texting prompts and follow up messages that encourage review submission. Standard Survey and Questionnaire capabilities were applied, including automated solicitation triggers tied to patient encounters, response capture for NPS and satisfaction items, and a reviews pipeline for public feedback collection and monitoring.
Birdeye Survey was integrated with mass texting and existing patient communication workflows to operationalize outreach, with messaging automation embedded into the post-visit cadence used by front office and patient acquisition teams. The configuration connected survey triggers to appointment completion events and routed incoming responses into centralized review handling and reporting streams, improving visibility of patient sentiment by location.
Governance and process changes aligned marketing and patient experience workflows to manage review responses and ongoing solicitation cadence, with rollout emphasizing consistent messaging and review moderation procedures. The case study reports that the program generated over 29,650 reviews and produced a 3,653% increase in reviews per location, outcomes that the organization correlated with a boost in patient acquisition and a reduction in cost per lead.
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David's Bridal | Retail | 7000 | $1.3B | United States | Birdeye | Birdeye Survey | Survey and Questionnaire | 2016 | n/a |
In 2016, David's Bridal deployed Birdeye Survey across its United States retail network. The deployment used the Survey and Questionnaire application to automate capture of post visit customer feedback and to manage local listings across more than 300 stores.
Birdeye Survey was implemented together with Reviews and Insights modules to capture post visit feedback, surface store level reviews, and consolidate customer sentiment for operational review. The implementation leveraged standard Survey and Questionnaire functionality such as automated survey triggers after visits, templated feedback capture, and aggregated reporting to drive visibility at the store level.
Operational coverage included customer experience and store operations across the retail footprint, with responses routed to inform store level operational changes and centralized analysis. The vendor case study documents a 294.62% increase in review volume in the first 12 months and a substantial increase in company NPS following the Birdeye Survey and Reviews/Insights deployment.
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Guaranteed Rate | Banking and Financial Services | 10000 | $2.5B | United States | Birdeye | Birdeye Survey | Survey and Questionnaire | 2022 | n/a |
In 2022, Guaranteed Rate implemented Birdeye Survey within its Survey and Questionnaire tooling to capture borrower feedback across transactional milestones. Guaranteed Rate used Birdeye Survey to tie survey capture and review generation into borrower experience and operational analytics for underwriting and funding business functions.
The deployment centered on Birdeye Surveys AI and Reviews AI modules, using Birdeye Survey's cloud delivered AI capabilities to process structured NPS scores and unstructured comment sentiment. Surveys AI was instrumented at underwriting and funding milestones to capture mid process and post closing feedback, while Reviews AI supported public review capture and classification.
Guaranteed Rate integrated the Birdeye modules via a Total Expert integration to associate feedback with branch and loan officer identifiers and to feed insights into engagement workflows. Operational coverage explicitly included branch operations, underwriting teams, funding teams and loan officer performance monitoring, enabling trend analysis at branch and loan officer levels.
The Birdeye case study documents module usage and governance notes, and reports 3,800 new reviews collected in ten months and an NPS of 88.2, outcomes that were used to drive operational improvements at branch and loan officer levels. The implementation emphasizes survey orchestration, AI driven sentiment analysis, review amplification, and the use of feedback to inform process adjustments in lending operations.
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