List of BMC Remedy Flashboards Customers
BMC Software
2103 CityWest Blvd,
Houston, 77042, TX,
United States
Houston, 77042, TX,
United States
1 800-793-4262
Professional Services
6500
$2.3B
Since 2010, our global team of researchers has been studying BMC Remedy Flashboards customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BMC Remedy Flashboards for Process Mining from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BMC Remedy Flashboards for Process Mining include: British Telecom, a United Kingdom based Communications organisation with 85300 employees and revenues of $26.83 billion, O2 UK, a United Kingdom based Communications organisation with 68000 employees and revenues of $7.71 billion, Vodafone, a United Kingdom based Communications organisation with 12000 employees and revenues of $3.00 billion and many others.
Contact us if you need a completed and verified list of companies using BMC Remedy Flashboards, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The BMC Remedy Flashboards customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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British Telecom | Communications | 85300 | $26.8B | United Kingdom | BMC Software | BMC Remedy Flashboards | Process Mining | 2016 | n/a |
In 2016, British Telecom's BT Business & Public Sector deployed BMC Remedy Flashboards as part of a broader BMC Remedy suite implementation. The deployment was positioned to modernize self service and service desk capabilities for public sector customers in the United Kingdom.
BMC Remedy Flashboards was used to provide dashboarding and visualization across incident and request lifecycles, supporting service desk incident tracking, self service portal analytics, and real time operational dashboards. The use of BMC Remedy Flashboards aligns with Process Mining category capabilities by enabling visualization of process flows and bottlenecks, and by surfacing workflow metrics to inform queue management and incident prioritization.
Operational coverage focused on BT Business & Public Sector teams supporting public sector customers in the UK, with the implementation centered on Remedy suite modules and Flashboards for operational reporting and portal analytics. Specific third party integrations were not specified in the announcement, the technical scope emphasized Remedy native reporting and dashboard consumption by service desk and support management functions.
The engagement was announced in late 2016, with rollout estimated to complete in subsequent years and governance oriented toward standardizing service desk workflows and reporting. The program explicitly targeted reduced call volumes and lower cost of service delivery for public sector customers, while no specific outcome metrics were disclosed.
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O2 UK | Communications | 68000 | $7.7B | United Kingdom | BMC Software | BMC Remedy Flashboards | Process Mining | 2016 | n/a |
In 2016, O2 UK implemented BMC Remedy Flashboards as an extension of its BMC Remedy IT Service Management environment. The deployment leveraged BMC Remedy Flashboards to surface real-time and historical dashboards built from incident, change and asset records, improving service lifecycle visibility across the UK. O2 used BMC Remedy to manage incidents, changes, assets and large-scale service interactions, handling hundreds of thousands of tickets annually. The application BMC Remedy Flashboards is described in this context within the Process Mining category because it enabled process-oriented dashboarding and event visualization tied to operational workflows.
Configuration emphasized real-time and historical dashboarding, with Flashboards widgets configured against Remedy data to support operational monitoring and trend analysis. Functional modules covered incident management, change management and asset management, extending to large-scale service interaction tracking and IT service operations governance. Rollout was publicly announced in 2016 for the UK environment, and governance focused on centralized ITSM reporting and operational dashboards consumed by service teams and service lifecycle stakeholders.
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Vodafone | Communications | 12000 | $3.0B | United Kingdom | BMC Software | BMC Remedy Flashboards | Process Mining | 2019 | n/a |
In 2019, Vodafone deployed BMC Remedy Flashboards as a Process Mining capability within its global BMC Helix/Remedy estate to support service operations and incident management. Vodafone implemented BMC Remedy Flashboards to provide visual process discovery and operational dashboards that align with service operations workflows and incident lifecycle management. This deployment sits inside Vodafone’s broader Helix/Remedy footprint used to automate incident handling, surface predictive failure signals, and accelerate resolution.
The implementation focused on dashboarding, process visualization, and incident lifecycle monitoring, using BMC Remedy Flashboards to map end to end ticket flows and highlight bottlenecks in incident resolution. Configuration emphasized visual process maps, event correlation views, and operational filters for service domain, priority, and resolver group, enabling teams to trace root cause pathways and instrument automated routing and escalation logic consistent with Process Mining practices. BMC Remedy Flashboards was used to synthesize event and ticket metadata into actionable visualizations for service desk and network operations.
Integrations center on the BMC Helix/Remedy incident and change data model, with Flashboards consuming ticket records and state transitions from the Remedy platform to drive process visualizations. The implementation extended across Vodafone’s global service operations, with dashboards targeted at service operations centers and incident response teams for both tactical alerting and strategic process analysis. Data feeds and event streams remained within the Helix/Remedy ecosystem to preserve transactional integrity and support continuous process monitoring.
Governance was organized around service operations owners and incident management stakeholders who maintained dashboard configurations and escalation workflows, with change controls applied to visualization and process rule updates. Outcomes reported by Vodafone include measurable ROI and operational improvements through faster incident resolution and improved failure prediction, consistent with customer presentations documented in BMC customer sessions through 2024 and 2025. Vodafone BMC Remedy Flashboards Process Mining supported the business function of service operations and incident management by turning Helix/Remedy transaction data into operational process intelligence.
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FAQ - APPS RUN THE WORLD BMC Remedy Flashboards Coverage
BMC Remedy Flashboards is a Process Mining solution from BMC Software.
Companies worldwide use BMC Remedy Flashboards, from small firms to large enterprises across 21+ industries.
Organizations such as British Telecom, O2 UK and Vodafone are recorded users of
BMC Remedy Flashboards for Process Mining.
Companies using BMC Remedy Flashboards are most concentrated in Communications, with adoption spanning over 21 industries.
Companies using BMC Remedy Flashboards are most concentrated in United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of BMC Remedy Flashboards across Americas, EMEA, and APAC.
Companies using BMC Remedy Flashboards range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 100%.
Customers of BMC Remedy Flashboards include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified BMC Remedy Flashboards customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Process Mining.