List of BMC Remedy OnDemand Customers
Houston, 77042, TX,
United States
Since 2010, our global team of researchers has been studying BMC Remedy OnDemand customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BMC Remedy OnDemand for Remote Monitoring and Management, IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BMC Remedy OnDemand for Remote Monitoring and Management, IT Service Management include: A1 Group, a Austria based Communications organisation with 17000 employees and revenues of $6.14 billion, The George Washington University, a United States based Education organisation with 6000 employees and revenues of $1.63 billion, CyrusOne, Inc, a United States based Construction and Real Estate organisation with 452 employees and revenues of $981.0 million and many others.
Contact us if you need a completed and verified list of companies using BMC Remedy OnDemand, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The BMC Remedy OnDemand customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
A1 Group | Communications | 17000 | $6.1B | Austria | BMC Software | BMC Remedy OnDemand | Remote Monitoring and Management,IT Service Management | 2021 | Virtusa |
In 2021, A1 Group engaged BRIGHT, a Virtusa company, to implement BMC Remedy OnDemand to harmonize IT service management across multiple operators in Central and Eastern Europe. The A1 Group BMC Remedy OnDemand Remote Monitoring and Management,IT Service Management engagement was scoped to centralize ITSM processes and provide a single operational plane for incident response and lifecycle management across operator domains.
Configuration emphasized incident management, change management and asset management modules as inferred from the described ITSM scope, alongside workflow automation and service request handling typical of IT service management deployments. BMC Remedy OnDemand was configured to enforce standardized ticket lifecycles, approval workflows and asset reconciliation processes to align operations across operator teams.
Deployment was executed as a centralized cloud based BMC Remedy OnDemand instance to consolidate disparate toolsets and harmonize cross-operator processes. Operational coverage targeted IT operations and service desk functions across Central and Eastern Europe, enabling unified incident routing, shared CMDB usage and improved cross-domain visibility.
BRIGHT, a Virtusa company, led a phased rollout and governance program to standardize process definitions and operational ownership across the operator portfolio. The program consolidated disparate tools, improved service delivery and transparency, and reduced operating costs as reported in the case study.
|
 |
CyrusOne, Inc | Construction and Real Estate | 452 | $981M | United States | BMC Software | BMC Remedy OnDemand | Remote Monitoring and Management,IT Service Management | 2012 | n/a |
In 2012, CyrusOne, Inc deployed BMC Remedy OnDemand across its data centre operations in the United States to standardize IT service management and improve availability. The deployment used BMC Remedy OnDemand within a Remote Monitoring and Management,IT Service Management framework to provide a consistent customer experience across sites and to centralize operational control for its data centre footprint.
The implementation concentrated on incident management and change handling workflows, with service desk automation and activity logging configured to increase operational efficiency and visibility into billable activities. CyrusOne configured BMC Remedy OnDemand modules for incident processing, change processing, workflow orchestration, and activity tracking to standardize service level handling and to harmonize operational procedures across sites.
Rollout governance emphasized standardized processes across United States sites, aligning data centre operations, customer support, and finance touchpoints for clearer billing visibility. The project targeted improved incident and change handling, greater operational efficiency, and better visibility into billable activities to support revenue and customer satisfaction objectives. Outcomes stated by the deployment included improved availability, better visibility into billable activities, and a more consistent customer experience across CyrusOne data centres.
|
 |
The George Washington University | Education | 6000 | $1.6B | United States | BMC Software | BMC Remedy OnDemand | Remote Monitoring and Management,IT Service Management | 2017 | n/a |
In 2017, The George Washington University implemented BMC Remedy OnDemand as a cloud-hosted IT service platform. BMC Remedy OnDemand was deployed to provide Remote Monitoring and Management,IT Service Management capabilities and to enable cognitive automation and a student-facing chatbot for IT support across the institution.
The implementation focused on service request and incident workflows augmented by cognitive automation, a virtual student support agent, and a 24/7 self-service portal. Functional capabilities explicitly included chatbot-driven support, knowledge-driven self-service, and CMDB-enabled configuration visibility as part of the IT service management scope.
Integrations were established with the university CMDB and Digital Workplace components to surface configuration data and deliver contextual support to students and staff in the United States. Operational coverage emphasized IT support and service desk functions, shifting routine inquiry handling to automated channels while retaining human escalation paths within the service desk.
Governance and process changes accompanied the rollout to manage automated interactions and chatbot intent handling, incorporating knowledge management and incident escalation workflows into existing ITSM practice. Outcomes reported as part of the deployment included continuous 24/7 self-service availability and a reduced load on the service desk, supporting the broader IT service management transformation.
|
Buyer Intent: Companies Evaluating BMC Remedy OnDemand
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||