List of Brightree HME (DME) Software Customers
San Diego, 92123, CA,
United States
Since 2010, our global team of researchers has been studying Brightree HME (DME) Software customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Brightree HME (DME) Software for Electronic Health Record from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Brightree HME (DME) Software for Electronic Health Record include: AeroCare Holdings, Inc., a United States based Distribution organisation with 1000 employees and revenues of $200.0 million, Nationwide Medical, a United States based Healthcare organisation with 120 employees and revenues of $25.0 million, Reliable Respiratory, a United States based Healthcare organisation with 120 employees and revenues of $20.0 million, Bella Care Hospice, a United States based Healthcare organisation with 170 employees and revenues of $17.0 million and many others.
Contact us if you need a completed and verified list of companies using Brightree HME (DME) Software, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AeroCare Holdings, Inc. | Distribution | 1000 | $200M | United States | ResMed | Brightree HME (DME) Software | Electronic Health Record | 2021 | n/a |
In 2021, AeroCare Holdings, Inc. implemented Brightree HME (DME) Software, an Electronic Health Record, to centralize revenue-cycle billing and collections in the United States. The deployment focused on finance and revenue-cycle operations, specifically billing, patient payments, and collections workflows across the company's distribution sites. Implementation emphasized Brightree AutoPAY and patient-engagement capabilities to automate patient enrollment into recurring payment programs and to orchestrate payment reminders and consent capture.
Configuration targeted Brightree AutoPAY enrollment flows and patient-engagement modules, integrating payment authorization and automated payment posting into billing processes and revenue-cycle management. Operational coverage centered on the finance and billing teams, with workflow changes to enroll patients in AutoPAY and to surface patient payment status in collections queues. The Brightree HME (DME) Software implementation drove dramatic increases in AutoPAY adoption and materially reduced DSO, with the case study reporting collections rates improving to over 95 percent.
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Bella Care Hospice | Healthcare | 170 | $17M | United States | ResMed | Brightree HME (DME) Software | Electronic Health Record | 2017 | n/a |
In 2017, Bella Care Hospice implemented Brightree HME (DME) Software as its Electronic Health Record. The deployment targeted the Westerville, Ohio hospice site and was active in clinical workflows beginning January 2017, with LPN staff using Brightree HME (DME) Software through February 2019 for direct patient care and documentation of activities of daily living.
Brightree HME (DME) Software was configured to support clinical charting, structured EMR documentation, interdisciplinary team meeting documentation, and patient and family education records, reflecting core Electronic Health Record capabilities for hospice care. Operational coverage focused on nursing, care coordination, and interdisciplinary hospice teams, with governance and daily workflows emphasizing accurate EMR documentation through Brightree to maintain continuity across clinical documentation, patient education, and end of life care planning.
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Nationwide Medical | Healthcare | 120 | $25M | United States | ResMed | Brightree HME (DME) Software | Electronic Health Record | 2014 | n/a |
In 2014, Nationwide Medical implemented Brightree HME (DME) Software to modernize patient billing and payments across its U.S. respiratory business. The deployment targeted finance and revenue-cycle operations, placing Brightree HME (DME) Software within the Electronic Health Record category to centralize billing workflows and patient payment processing for respiratory care patients in the United States.
Nationwide Medical deployed Brightree Patient Collections, including billing/collections, Patient Portal, AutoPAY and IVR payment, to automate patient-facing payment channels and instrument collections workflows. The implementation restructured revenue-cycle workflows so billing and revenue-cycle teams could reallocate effort to priority work, and Brightree reports reduced call volume and an improved patient payment experience as outcomes of the rollout.
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Reliable Respiratory | Healthcare | 120 | $20M | United States | ResMed | Brightree HME (DME) Software | Electronic Health Record | 2016 | n/a |
In 2016, Reliable Respiratory adopted Brightree HME (DME) Software as its Electronic Health Record solution to address finance and revenue-cycle workflows for billing and collections in the United States. The implementation timeline began with Brightree Patient Collections and subsequently expanded to include Brightree’s Live Agent service, aligning the company application Electronic Health Record with front-line revenue operations.
The deployment focused on Brightree Patient Collections for accounts receivable automation, patient billing workflows, and targeted collections processes, while Brightree’s Live Agent service was provisioned to handle inbound patient and payer calls. Functional capabilities implemented included automated patient outreach, payment posting support, call-based resolution of account holds, and integration of live call outcomes into the Brightree HME (DME) Software collections ledger.
Operational coverage remained within the United States and centered on the finance and revenue-cycle business function, with the Live Agent service taking on inbound call handling formerly managed by internal staff. Brightree reports that the Live Agent engagement generated about $22,000 per month in collections and reduced internal workload by approximately two full-time employees, and the case study also references measurable boosts in collections and staff morale following the service addition.
Rollout was phased, starting with the Patient Collections module and later adding the Live Agent service to augment call handling and collections throughput, which required redefinition of internal collections workflows and vendor managed call governance. Governance adjustments emphasized aligning inbound call scripts and posting procedures to Brightree Patient Collections workflows, and operational owners shifted responsibilities to coordinate live agent outcomes with internal billing reconciliations.
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Buyer Intent: Companies Evaluating Brightree HME (DME) Software
- Aritel, a United Kingdom based Communications organization with 1475 Employees
- Express Medical Supply, a United States based Life Sciences company with 15 Employees
- Serent Capital, a United States based Banking and Financial Services organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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