List of Broadcom Symantec ServiceDesk Customers
Broadcom (inc. VmWare)
3421 Hillview Ave,
Palo Alto, 94304, CA,
United States
Palo Alto, 94304, CA,
United States
1 650-427-6000
Professional Services
33000
$63.9B
Since 2010, our global team of researchers has been studying Broadcom Symantec ServiceDesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Broadcom Symantec ServiceDesk for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Broadcom Symantec ServiceDesk for IT Service Management include: Concentrix, a United States based Professional Services organisation with 455000 employees and revenues of $9.83 billion, Hillsborough County Public Schools, a United States based Non Profit organisation with 24000 employees and revenues of $3.14 billion, Royal Victoria Regional Health Centre, a Canada based Healthcare organisation with 4300 employees and revenues of $390.0 million, Virginia State University, a United States based Education organisation with 800 employees and revenues of $166.0 million and many others.
Contact us if you need a completed and verified list of companies using Broadcom Symantec ServiceDesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Concentrix | Professional Services | 455000 | $9.8B | United States | Broadcom | Broadcom Symantec ServiceDesk | IT Service Management | 2015 | n/a |
In 2015, Concentrix deployed Broadcom Symantec ServiceDesk as its IT Service Management platform to consolidate IT operations across recently acquired units including Convergys. The deployment of Broadcom Symantec ServiceDesk for IT Service Management established a central service management layer to support helpdesk triage, incident intake, and enterprise ticket lifecycle handling across distributed support teams.
Configuration focused on standard IT Service Management workflows common to the category, including incident management, change management, service catalog orchestration, and a populated CMDB to track configuration items. The implementation included SQL Server multiple database maintenance and SQL process improvements to support platform stability, and scripting in Batch, PowerShell, and SQL to automate routine ticket routing and system maintenance tasks.
The ServiceDesk was integrated with core infrastructure and identity services used by Concentrix, including Active Directory, DHCP, SCCM, DNS, ADFS, Office 365 Exchange, and FIM MIM, and it coexisted with existing ticketing estates such as HP SMS, Altiris Helpdesk, and BMC Remedy during consolidation. Operational coverage included Tier 3 platform architecture responsibilities, PCI audit remediation activities, Group Policy creation and modification, and administration of Websense filtering as part of access and network controls.
Governance emphasized role based access and identity synchronization through ADFS and FIM MIM, formalized ticket intake workflows and automated escalations, and centralized SQL and platform administration to support enterprise scale operations. Broadcom Symantec ServiceDesk was positioned as the enterprise IT Service Management backbone for IT operations and helpdesk functions at Concentrix.
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Hillsborough County Public Schools | Non Profit | 24000 | $3.1B | United States | Broadcom | Broadcom Symantec ServiceDesk | IT Service Management | 2012 | n/a |
In 2012, Hillsborough County Public Schools implemented Broadcom Symantec ServiceDesk for IT Service Management. The district purchased Symantec's SymEd bundle including Altiris Client Management Suite and Symantec ServiceDesk to manage and secure approximately 85,000 endpoints across 254 schools in the Tampa Bay area.
The Broadcom Symantec ServiceDesk deployment focused on core IT service management functions, specifically incident management, change management and knowledge management. The implementation leveraged standard ticketing workflows and a centralized knowledge base to support K to 12 IT operations and help desk processes. Altiris Client Management Suite was deployed alongside Symantec ServiceDesk to provide centralized endpoint control and remote deployment capabilities.
Operational scope covered IT operations across the full school district, with the platform servicing technicians supporting 254 schools and central IT teams responsible for asset control. The combined ServiceDesk and Altiris configuration enabled asset inventory linkage to service records and remote remediation workflows consistent with IT Service Management practices. Remote deployment capabilities were used to push images and updates across endpoints to reduce manual onsite interventions.
Governance centered on centralizing endpoint control and standardizing incident and change workflows through the ServiceDesk, with configuration aimed at consolidating service requests and institutionalizing knowledge for K to 12 support teams. The implementation represents an integrated IT Service Management and client management architecture designed to support district level IT operations.
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Royal Victoria Regional Health Centre | Healthcare | 4300 | $390M | Canada | Broadcom | Broadcom Symantec ServiceDesk | IT Service Management | 2013 | n/a |
In 2013, Royal Victoria Regional Health Centre implemented Broadcom Symantec ServiceDesk. Public-facing IT staff profiles and resumes cite administration of Broadcom Symantec ServiceDesk alongside Symantec Client Management Suite, indicating the application was adopted to support hospital ITIL-based service desk operations.
Broadcom Symantec ServiceDesk is documented as the IT Service Management platform used for incident management, change management, and knowledge management within the hospital IT organization. The public evidence identifies configuration and administration activities consistent with service desk ticketing, change workflow orchestration, and knowledge base publishing, and it explicitly links the ServiceDesk deployment with Symantec Client Management Suite for endpoint or client management support.
Operational coverage is limited to the Royal Victoria Regional Health Centre IT organization as described in staff resumes, with governance framed by ITIL-based processes and service desk administration performed by internal IT staff. The implementation narrative centers on using Broadcom Symantec ServiceDesk to centralize IT incident, change, and knowledge workflows, establishing a governed service management capability for hospital IT support operations.
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Virginia State University | Education | 800 | $166M | United States | Broadcom | Broadcom Symantec ServiceDesk | IT Service Management | 2014 | n/a |
In 2014 Virginia State University implemented Broadcom Symantec ServiceDesk as an IT Service Management platform to support campus IT operations and endpoint control. The university publishes an Altiris Symantec Software Portal and client management reference for campus-managed machines, indicating use of the Altiris Symantec management stack for software delivery and asset control. ServiceDesk usage is inferred from the Altiris Client Management deployment since Altiris Client Management Suite commonly includes or integrates with Symantec ServiceDesk.
The Broadcom Symantec ServiceDesk implementation aligned with core IT Service Management capabilities, including incident and request management, service catalog driven request fulfillment, and asset inventory tied to endpoint lifecycle tracking. Configuration emphasis appears to include ticket routing for university helpdesk operations, automated case creation from endpoint alerts, and a centralized asset repository to support software distribution and compliance workflows.
Integration points centered on the Altiris Client Management stack for software deployment telemetry and asset control, enabling reconciliation of client management records with service tickets. Operational scope focused on campus-managed machines and university IT Helpdesk functions, with Broadcom Symantec ServiceDesk serving as the focal system for incident intake, asset tracking, and service request orchestration.
Governance patterns point to consolidation of ticketing workflows and asset reconciliation across campus IT teams, with configuration controls for role based access, ticket queue segmentation, and change advisory coordination typical of an IT Service Management rollout. Broadcom Symantec ServiceDesk was positioned to unify endpoint management signals from Altiris with ITIL oriented processes for incident, problem, and asset management.
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Buyer Intent: Companies Evaluating Broadcom Symantec ServiceDesk
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FAQ - APPS RUN THE WORLD Broadcom Symantec ServiceDesk Coverage
Broadcom Symantec ServiceDesk is a IT Service Management solution from Broadcom.
Companies worldwide use Broadcom Symantec ServiceDesk, from small firms to large enterprises across 21+ industries.
Organizations such as Concentrix, Hillsborough County Public Schools, Royal Victoria Regional Health Centre and Virginia State University are recorded users of
Broadcom Symantec ServiceDesk for IT Service Management.
Companies using Broadcom Symantec ServiceDesk are most concentrated in Professional Services, Non Profit and Healthcare, with adoption spanning over 21 industries.
Companies using Broadcom Symantec ServiceDesk are most concentrated in United States and Canada, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Broadcom Symantec ServiceDesk across Americas, EMEA, and APAC.
Companies using Broadcom Symantec ServiceDesk range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 50%.
Customers of Broadcom Symantec ServiceDesk include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Broadcom Symantec ServiceDesk customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.