List of BySide Cloud Contact Centre Customers
Porto, 4000-108,
Portugal
Since 2010, our global team of researchers has been studying BySide Cloud Contact Centre customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BySide Cloud Contact Centre for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BySide Cloud Contact Centre for Call Center include: Masmovil Spain, a Spain based Communications organisation with 2000 employees and revenues of $2.83 billion, La Redoute France, a France based Retail organisation with 1500 employees and revenues of $781.0 million, Seguros Continente Portugal, a Portugal based Insurance organisation with 259 employees and revenues of $46.0 million and many others.
Contact us if you need a completed and verified list of companies using BySide Cloud Contact Centre, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The BySide Cloud Contact Centre customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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La Redoute France | Retail | 1500 | $781M | France | BySide | BySide Cloud Contact Centre | Call Center | 2016 | n/a |
In 2016, La Redoute France implemented BySide Cloud Contact Centre to support online customer support and CRM-driven sales journeys in France. The BySide Cloud Contact Centre served as the company Call Center platform, focused on assisted sales and real-time customer engagement for the e-commerce site.
Deployment concentrated on BySide modules for Click2Call and chat, embedding chat widgets and web callback flows into La Redoute's online storefront and agent desktop workflows. Configuration included session routing to customer service and CRM-driven sales agents, and agent tools for handling concurrent web sessions and context-rich interactions.
The implementation integrated the contact center surface with La Redoute's CRM to surface customer context and drive assisted sales journeys, enabling customer support and sales functions to operate from unified interaction records. This setup supported operational coverage for online customer support in France and helped improve assisted sales and the user experience, as noted in the vendor testimonial.
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Masmovil Spain | Communications | 2000 | $2.8B | Spain | BySide | BySide Cloud Contact Centre | Call Center | 2015 | n/a |
In 2015 Masmovil Spain implemented BySide Cloud Contact Centre as a Call Center application to support sales operations and increase online-to-call conversions. The deployment focused on BySide provided lead management and contact centre capabilities including Click2Call, agent desktop workflows, inbound and outbound routing, session-based lead activation, and reporting components aligned with Call Center functional expectations.
BySide Cloud Contact Centre was used to capture web leads and route click-to-call sessions from MásMóvil’s online channels into sales agent queues, aligning operationally with lead activation workflows cited on BySide's testimonial page. The implementation targeted sales operations across Spain, unifying online lead capture with contact centre session handling and agent-facing lead management to improve conversion pathways and standardize contact handling across sales teams.
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Seguros Continente Portugal | Insurance | 259 | $46M | Portugal | BySide | BySide Cloud Contact Centre | Call Center | 2011 | n/a |
In 2011, Seguros Continente Portugal implemented BySide Cloud Contact Centre. The deployment used BySide Cloud Contact Centre in the Call Center category to support the insurer's customer service and sales contact channels in Portugal.
The implementation leveraged BySide contact centre modules alongside Click2Call capability, enabling inbound contact routing, agent-assisted outbound callbacks, and digital lead activation workflows. Configuration focused on call handling and queue management, and on routing digital leads into sales conversion pathways.
Operational coverage addressed Seguros Continente's customer service and sales teams across Portugal, and BySide's vendor testimonial records the company as a partner since 2011. Governance centered on centralized contact handling and lead activation processes to improve contact handling and digital lead conversion.
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