List of Call Center Studio Customers
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Since 2010, our global team of researchers has been studying Call Center Studio customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Call Center Studio for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Call Center Studio for Call Center include: Decathlon France, a France based Retail organisation with 105000 employees and revenues of $16.68 billion, eBay, a United States based Retail organisation with 11500 employees and revenues of $2.60 billion, Webhelp, a France based Professional Services organisation with 50000 employees and revenues of $1.83 billion and many others.
Contact us if you need a completed and verified list of companies using Call Center Studio, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Call Center Studio customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Decathlon France | Retail | 105000 | $16.7B | France | INGENIUM-AX | Call Center Studio | Call Center | 2021 | n/a |
In 2021, Decathlon France implemented Call Center Studio in a Call Center deployment to modernize retail contact-center customer-service operations. Vendor success materials for Call Center Studio credit the platform with improving customer-service operations via cloud CCaaS capabilities and AI-enabled self-service.
Implementation details in the case context indicate the deployment centered on Call Center Studio modules typical for the Call Center category, including omnichannel routing, IVR self-service flows, and AI virtual agent automation, aligned with contact-center orchestration and customer interaction management workflows. Operational scope focused on customer service and contact-center teams supporting retail store and online customers, with configuration oriented toward cloud CCaaS architecture and agent routing. Governance notes in the success materials emphasize self-service enablement and cloud-based contact-center operation, without specifying integration partners or detailed rollout metrics.
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eBay | Retail | 11500 | $2.6B | United States | INGENIUM-AX | Call Center Studio | Call Center | 2020 | n/a |
In 2020 Call Center Studio worked with an eBay subsidiary to migrate from an on-prem Avaya system to a cloud CCaaS, implementing Call Center Studio within the Call Center category. The project targeted contact-center and CRM workflows in the subsidiary environment to enable rapid capacity scaling and cloud-based contact handling.
The deployment configured agent desktop workflows, omnichannel routing, and CRM synchronization, and included an explicit integration to Salesforce for contact and case data exchange. Implementation supported rapid scale up from 70 to 305 agents through provisioning, queue configuration, and centralized reporting and monitoring consistent with Call Center platform capabilities.
Operational scope focused on the subsidiary contact center, with a staged rollout to support incremental agent onboarding and capacity provisioning. Governance emphasized configuration controls, CRM integration points, and queue management to stabilize operations during scale up and to maintain contact-routing integrity.
Outcomes reported in the provider case study for Call Center Studio include a 200% ROI and an average savings of approximately 1.5 minutes in talk time, alongside the documented increase in agent count. These results are specific to the referenced subsidiary implementation of Call Center Studio for eBay.
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Webhelp | Professional Services | 50000 | $1.8B | France | INGENIUM-AX | Call Center Studio | Call Center | 2021 | n/a |
In 2021, Webhelp implemented Call Center Studio as a Call Center platform to support outsourced customer service operations and to advance AI and self-service capabilities. Webhelp appears in vendor materials as a referenced customer or testimonial for Call Center Studio, confirming use in a European outsourcing contact-center context.
The Call Center Studio deployment aligns with CCaaS and omnichannel contact-center functionality, and appears to leverage omnichannel routing, virtual agent and self-service automation, and agent desktop orchestration common to the Call Center category. Call Center Studio is described as the platform delivering contact routing, self-service and agent augmentation capabilities for Webhelps outsourced operations.
Operational scope centers on outsourced customer service operations in Europe, covering agent workstations, inbound and outbound contact flows, and self-service channels. Vendor materials do not specify named integrations for the Webhelp reference, however Call Center platforms typically connect channel connectors, CRM and workforce management systems to support outsourced delivery and reporting streams.
Governance and process changes emphasized standardizing contact-routing policies and AI governance to manage virtual agents and escalation to live agents, adapting workflows to an outsourcing model. The vendor materials cite Webhelp using Call Center Studio for AI and self-service improvements, indicating a focus on automating routine interactions and augmenting agent workflows.
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