List of Calldrip Engage Customers
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Since 2010, our global team of researchers has been studying Calldrip Engage customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Calldrip Engage for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Calldrip Engage for Customer Engagement include: Hyundai Motors America, a United States based Automotive organisation with 2000 employees and revenues of $30.00 billion, Renault UK, a United Kingdom based Automotive organisation with 157 employees and revenues of $3.16 billion, Dominion Dealer Solutions, a United States based Professional Services organisation with 350 employees and revenues of $90.0 million, Trilogy, a United States based Professional Services organisation with 650 employees and revenues of $80.0 million and many others.
Contact us if you need a completed and verified list of companies using Calldrip Engage, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Calldrip Engage customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dominion Dealer Solutions | Professional Services | 350 | $90M | United States | Calldrip | Calldrip Engage | Customer Engagement | 2017 | n/a |
In 2017, Dominion Dealer Solutions implemented Calldrip Engage to extend its Customer Engagement capabilities within its Web Control lead management CRM product for US dealerships. The integration was scoped to CRM and sales functions, embedding near-instant telephony into dealer workflows to accelerate first-response to online leads.
Calldrip Engage provided near-instant telephony, call logging, call recordings, and real-time appointment updates as an add-on telephony layer tied to Web Control. The configuration synchronized Calldrip call and lead data into Web Control so call records, recordings, and appointment status updates appeared alongside lead records in the CRM, with automated call-to-lead mapping and call capture linked to sales workflows.
The integration connected Calldrip Engage and Web Control to impact dealer CRM and sales operations across the US, with operational governance focused on syncing call and lead objects into existing CRM processes so sales users saw appointment changes and call activity in real time. Dominion positioned Calldrip as a rapid response telephony layer for dealers, and the announcement stated the integration was intended to improve connection and appointment rates by surfacing call activity directly inside Web Control.
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Hyundai Motors America | Automotive | 2000 | $30.0B | United States | Calldrip | Calldrip Engage | Customer Engagement | 2018 | n/a |
In 2018 Hyundai Motors America deployed Calldrip Engage as part of its Shopper Contact program to ensure dealer leads were answered within seconds, aligning the initiative with the Customer Engagement category. The deployment focused on accelerating lead response times across the Hyundai dealer network, with program documentation establishing near real time contact as a core operational requirement.
Calldrip Engage was configured to support instant lead engagement workflows, module usage including web chat-to-call and immediate call routing is inferred from the Shopper Contact workflow documentation. The implementation emphasized automated rapid contact and lead capture at the moment of shopper inquiry, instrumenting the lead intake and first response activities central to Customer Engagement operations.
Operational scope covered Hyundai dealer participation within the Shopper Contact program, with governance defined by program documentation that set response expectations and dealer compliance procedures. Outcomes recorded in the program documentation include dealers seeing an average 2 percentage point increase in close rates, reflecting the documented impact on lead-to-close performance.
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Renault UK | Automotive | 157 | $3.2B | United Kingdom | Calldrip | Calldrip Engage | Customer Engagement | 2018 | n/a |
In 2018 Renault UK deployed Calldrip Engage for Customer Engagement as part of its Instant Connect programme to convert website inquiries into near-instant phone connections for the dealer network across the United Kingdom. Calldrip Engage was provisioned to sit at the web inquiry intake layer, routing inbound leads into live telephone connections to dealer sales teams, with the stated goal of accelerating lead-to-appointment conversion.
The implementation focused on real-time lead-routing and automated call delivery capabilities consistent with Customer Engagement implementations, using web form triggers to initiate immediate outbound call connections to dealers and associated contact points. Functional configuration centered on connection orchestration, call queuing logic, and rapid handoff workflows into dealer sales processes, reflecting typical Customer Engagement module usage for lead capture and voice channel activation.
Operational coverage included Renault UK showrooms and the dealer network across the UK, supporting CRM and sales processes without naming a specific CRM product. The Instant Connect deployment delivered materially faster phone connections from web leads, and some dealers reported a 96% connection rate in under 30 seconds, which was cited as an outcome tied to the near-instant routing.
Governance was organized around the Instant Connect programme to align routing rules and dealer contact governance with existing sales workflows, embedding Calldrip Engage into day-to-day lead-handling procedures at dealer level. The rollout emphasized integration points with dealer sales operations and call handling procedures rather than changes to named upstream systems.
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Professional Services | 650 | $80M | United States | Calldrip | Calldrip Engage | Customer Engagement | 2018 | n/a |
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